Hyderabad, 500081,
India
Bharat Financial Inclusion Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Bharat Financial Inclusion and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40700 Bharat Financial Inclusion employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bharat Financial Inclusion has purchased the following applications: DreamHost for Application Hosting and Computing Services in 2016, Contaque Contact Center for Call Center in 2017, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bharat Financial Inclusion is running and its propensity to invest more and deepen its relationship with DreamHost , Microsoft , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bharat Financial Inclusion revenues, which have grown to $285.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bharat Financial Inclusion intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| DreamHost | Legacy | DreamHost | Application Hosting and Computing Services | IaaS | n/a | 2016 | 2016 | ||
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Contaque | Legacy | Contaque Contact Center | Call Center | CRM | n/a | 2017 | 2017 | In 2017 Bharat Financial Inclusion implemented Contaque Contact Center as a Call Center deployment across multiple locations in India to support microfinance customer service and collections. The vendor reported approximately 300 seats and continuous operational use spanning about eight years, indicating a sustained contact-center footprint focused on voice interactions and agent tooling. The Contaque Contact Center implementation centered on inbound and outbound voice workflows and agent tools, using an agent desktop for call handling, queue management, and call logging. Outbound-dialing capabilities including predictive dialing are inferred from the deployment description, aligning with campaign-based collections and outbound contact workflows typical for Call Center platforms. Architecturally the rollout reflects a multi-site telephony and routing layer common to Call Center implementations, with automated call distribution, computer telephony integration components, and VoIP or SIP trunking for carrier connectivity. Call recording and operational reporting are consistent functional expectations for the deployed solution and support agent supervision and campaign management across sites. Operational scope encompassed customer service and collections teams across Bharat Financial Inclusion locations in India, with seat provisioning scaled to the reported 300 agents. Governance included configuration of inbound queues and outbound campaign parameters, and the contact-center instance remained in continuous use for the vendor-reported eight year period. | |
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Tag Management | CRM |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2024 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Transactional Email | PaaS |
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2020 | 2020 |
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