Bhutan Telecom Technographics
Bhutan Telecom Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bhutan Telecom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 601 Bhutan Telecom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bhutan Telecom has purchased the following applications: Ericsson OSS/BSS for OSS/BSS in 2016, Tidio Live Chat for Chatbots and Conversational AI in 2020, Adobe Connect for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bhutan Telecom is running and its propensity to invest more and deepen its relationship with Ericsson , Tidio , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bhutan Telecom revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bhutan Telecom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bhutan Telecom Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ericsson | Legacy | Ericsson OSS/BSS | OSS/BSS | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Bhutan Telecom implemented Ericsson OSS/BSS, deploying OSS/BSS capabilities to centralize billing and campaign management across its service portfolio. The operator contracted Ericsson to transform its billing systems into a single convergent environment supporting mobile, fixed line and broadband services, targeting operational status by the third quarter of 2016.
Ericsson was contracted to lead design, deployment and systems integration for the Ericsson OSS/BSS platform. Configurations emphasized a convergent billing engine, real-time charging and rating, campaign and promotions management, and notification workflows to enable real-time offers and differential charging.
The deployment covered billing and monetization for mobile, fixed-line and broadband business functions at Bhutan Telecom, the nation’s largest operator and sole fixed-line services provider. Integrations focused on consolidating usage and billing touchpoints across service domains to enable cross-service bundling, unified product catalog handling and end-to-end campaign delivery.
Governance and rollout were structured as an Ericsson-led delivery with phased implementation and operational handover to Bhutan Telecom teams by the target quarter. Bhutan Telecom stated the program would standardize and modernize its billing systems, enable more flexible promotions and notifications, and provide the ability to manage differential charging options effectively.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Survey and Questionnaire | Collaboration |
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2014 | 2014 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Bhutan Telecom
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Bhutan Telecom Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||