BICS GLOBAL
No. 81B, 2nd Main Rd, Ambattur Industrial Estate, Ambattur,
Chennai, 600058,
India
Chennai, 600058,
India
91 44 4218 9010
Professional Services
BICS GLOBAL Technographics
BICS GLOBAL Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BICS GLOBAL and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 BICS GLOBAL employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BICS GLOBAL has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2019, IBM Blockchain Platform for Blockchain Platform in 2018, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BICS GLOBAL is running and its propensity to invest more and deepen its relationship with Tawk.to , Rocket.chat , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BICS GLOBAL revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BICS GLOBAL intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BICS GLOBAL Tech Stack and Enterprise Applications
BICS GLOBAL AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, BICS GLOBAL implemented Tawk.to on its public website. The deployment used Tawk.to as a website chat widget to provide live conversational entry points, aligning with the Chatbots and Conversational AI category and serving customer engagement and support functions. This implementation positioned Tawk.to to capture web-originated inquiries and enable real-time visitor interaction.
Configuration emphasized core Tawk.to capabilities, including the live chat widget, agent console, canned responses, visitor monitoring, and chat transcript capture to support synchronous and asynchronous conversations. Operational coverage was focused on the corporate website and routed inbound chats to internal support and sales personnel, integrating chat handling into existing customer service workflows. Governance centered on chat availability scheduling, agent assignment rules, and chat transcript retention to standardize handling and handoff procedures.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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BICS GLOBAL Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Blockchain Platform | Blockchain Platform | Blockchain | n/a | 2018 | 2018 |
In 2018, BICS GLOBAL implemented IBM Blockchain Platform. The IBM Blockchain Platform, a Blockchain Platform solution, was provisioned to establish a permissioned distributed ledger for professional services workflows in India, focusing on contract lifecycle, invoice reconciliation and transaction recordkeeping across finance and operations. The deployment model reflected a small enterprise topology, emphasizing lightweight node configuration, managed governance, and operational controls suited to a 100-person services firm.
The implementation configured core IBM Blockchain Platform capabilities, including smart contract orchestration, identity and certificate management, private channels for confidential transactions, and monitoring dashboards for peer health. Integrations were scoped at a process level to link the Blockchain Platform with internal finance and operations workflows rather than naming external systems. Governance and rollout practices introduced role based access controls, peer onboarding processes, and channel policy enforcement to support structured transaction validation and ongoing network administration in India.
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Blockchain Platform | Blockchain |
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2018 | 2018 |
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BICS GLOBAL Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, BICS GLOBAL implemented Microsoft 365 as its primary Collaboration platform. The company website indicates use of Microsoft 365 across corporate communications and external presence. The deployment targeted its professional services organization in India, covering core business functions such as email, document collaboration, and project team communications. Microsoft 365 was positioned to unify end user productivity across desktop and mobile endpoints.
Configuration and modules included Exchange Online for email and calendaring, SharePoint Online for document management and intranet content, Microsoft Teams for synchronous collaboration and meetings, and OneDrive for personal file synchronization. Identity and access control were managed through Azure Active Directory and tenant-level administration, with policy controls for provisioning, retention, and external sharing to align Collaboration governance with business requirements. Rollout was implemented through centralized IT administration with phased user onboarding, mailbox and Teams site provisioning, and SharePoint site configuration to support project delivery and client-facing workflows.
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BICS GLOBAL Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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BICS GLOBAL CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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BICS GLOBAL ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2024 | 2024 |
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BICS GLOBAL IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at BICS GLOBAL
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by BICS GLOBAL Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from BICS GLOBAL IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the BICS GLOBAL digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD BICS GLOBAL Technographics
BICS GLOBAL is a Professional Services organization based in India,
with around 100 employees and annual revenues of $15.0 million.
BICS GLOBAL operates a diverse technology stack with applications such as
Tawk.to, IBM Blockchain Platform and Microsoft 365,
covering areas like Chatbots and Conversational AI, Blockchain Platform and Collaboration.
BICS GLOBAL has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tawk.to, IBM and Microsoft.
BICS GLOBAL recently adopted applications including
Freshservice in 2024, Algolia Search in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BICS GLOBAL’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BICS GLOBAL’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BICS GLOBAL technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.