Biotelemetry Inc
1000 Cedar Hollow Road, Suite 102,
Malvern, 19355, PA,
United States
Malvern, 19355, PA,
United States
1 888-312-2328
Life Sciences
Biotelemetry Inc Technographics
Biotelemetry Inc Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Biotelemetry Inc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1900 Biotelemetry Inc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Biotelemetry Inc has purchased the following applications: Sage 100 (formerly MAS 90 & MAS 200) for ERP Financial in 2015, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Biotelemetry Inc is running and its propensity to invest more and deepen its relationship with Sage , Salesforce , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Biotelemetry Inc revenues, which have grown to $439.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Biotelemetry Inc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Biotelemetry Inc Tech Stack and Enterprise Applications
Biotelemetry Inc ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage 100 (formerly MAS 90 & MAS 200) | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Biotelemetry Inc implemented Sage 100 (formerly MAS 90 & MAS 200) as its ERP Financial system. Sage 100 was configured to support core finance operations and centralized financial recordkeeping across the corporate finance organization.
The deployment emphasized Accounts Receivable and cash application workflows, including daily deposit of receivable checks, posting cash deposits to customer invoices, and processing and sending patient refund checks. Finance staff used Sage 100 for journal entry creation and posting, entering invoices and financial transaction journal entries, and composing monthly account reconciliations and binders of financial statements. The implementation also covered Accounts Payable indexing, where Purchase Orders were matched with approvals prior to payment processing.
Document management and operational controls were established through organized scanning, filing, archiving, and boxing of monthly journal entries, reconciliations, and prior year financial documents. Sage 100 supported creation of invoices and billing statements for patient healthcare services and was used to prepare and file Sales and Use tax returns across multiple subsidiary companies in several states, reflecting multi-entity tax and reporting requirements.
Governance and process changes were formalized to support auditability and executive reporting, with finance staff cooperating in internal and external audits and providing documentation for control testing. Quarterly financial binders were composed for the CEO, CFO, VP of Finance and other executive officers, and day to day operations reported to the Corporate Finance Controller and VP of Finance. Routine operational responsibilities integrated into the finance role included managing collection calls to customers with outstanding balances, auditing executive expense reports and travel documents, and maintaining departmental administrative tasks.
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Biotelemetry Inc AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Biotelemetry Inc deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website. The deployment is categorized under Chatbots and Conversational AI and serves as the primary real-time engagement channel embedded on gobio.com to capture inbound customer and clinician inquiries. The implementation configures the Salesforce Chat web widget with pre-chat data capture, automated greeting workflows, canned responses and chat transcript logging, aligning with standard Chatbots and Conversational AI functional workflows. Routing rules and agent queue management were implemented to support skill-based routing and agent escalation from automated messages to live support, and the solution records chat transcripts for operational review. Operational coverage focuses on customer service and field support intake through the corporate website, with governance established around chat queue workflows, agent access controls and transcript retention policies to standardize handling of live conversations.
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Biotelemetry Inc Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Biotelemetry Inc deployed Cisco Webex Meetings as its Audio Video and Web Conferencing solution. The Cisco Webex Meetings application is embedded on Biotelemetry's website to provide browser-based join flows, scheduling, and secure meeting entry for external and internal participants. The deployment leverages the cloud-hosted Cisco Webex Meetings platform and standard conferencing capabilities including HD video, screen sharing, recording, participant management, and PSTN dial-in access.
Implementation scope emphasized clinical collaboration, remote monitoring coordination, field service coordination, and customer support workflows that require web-accessible conferencing from the corporate site. Configuration work centered on web-embedded meeting widgets, centralized scheduling and host administration, and role-based access controls to manage meeting hosts and attendee permissions. Governance focused on centralized meeting administration and usage policies to control external access and align meeting operations with Life Sciences compliance expectations.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Biotelemetry Inc Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2018 | 2018 |
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Document Management | Content Management |
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2020 | 2020 |
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Biotelemetry Inc CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Biotelemetry Inc PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Biotelemetry Inc IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2001 | 2001 |
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Biotelemetry Inc CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Biotelemetry Inc
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President Customer Service | VP | Customer Service | |
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Vice President Customer Service | VP | Customer Service | |
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Senior Manager, Client Services | Manager | Customer Service | |
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Apps Being Evaluated by Biotelemetry Inc Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Biotelemetry Inc IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Biotelemetry Inc digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Biotelemetry Inc Technographics
Biotelemetry Inc is a Life Sciences organization based in United States,
with around 1900 employees and annual revenues of $439.0 million.
Biotelemetry Inc operates a diverse technology stack with applications such as
Sage 100 (formerly MAS 90 & MAS 200), Salesforce Chat (formerly Salesforce Live Agent) and Cisco Webex Meetings,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Biotelemetry Inc has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Salesforce and Cisco Systems.
Biotelemetry Inc recently adopted applications including
Salesforce Chat (formerly Salesforce Live Agent) in 2021, Formstack Forms in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Biotelemetry Inc’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Biotelemetry Inc’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Biotelemetry Inc technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.