Birmingham, B42 2SU,
United Kingdom
Birmingham City Students' Union Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Birmingham City Students' Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 59 Birmingham City Students' Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Birmingham City Students' Union has purchased the following applications: Click4Assistance for Chatbots and Conversational AI in 2022, Google Workspace (Formerly Google G-Suite) for Collaboration in 2022, New Relic APM for Application Performance Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Birmingham City Students' Union is running and its propensity to invest more and deepen its relationship with Click4Assistance , Google , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Birmingham City Students' Union revenues, which have grown to $54.1 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Birmingham City Students' Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Click4Assistance | Legacy | Click4Assistance | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Birmingham City Students' Union implemented Click4Assistance on its website. Click4Assistance is deployed as a Chatbots and Conversational AI solution to handle website-based student enquiries and member engagement, providing initial automated triage and escalation to human agents when required.
Configuration work centered on conversational workflows and automated response scripts, contact capture forms and chat routing to staff, aligning Click4Assistance to student services and membership operations. Governance established procedures for chat monitoring, escalation protocols and template maintenance, with staffing responsibilities assigned to front-line student engagement teams, and the deployment remained focused on the public website and customer facing interaction layer.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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