List of Click4Assistance Customers

Click4Assistance

11 Lords Court,
Basildon, SS13 1SS,
United Kingdom

https://www.click4assistance.co.uk/

44 84 5123-5871

Professional Services

$1M

Since 2010, our global team of researchers has been studying Click4Assistance customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Click4Assistance for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Click4Assistance for Chatbots and Conversational AI include: NHS, a United Kingdom based Healthcare organisation with 1297455 employees and revenues of $200.00 billion, Leeds Beckett University, a United Kingdom based Education organisation with 2900 employees and revenues of $6.62 billion, Norfolk County Council, a United Kingdom based Government organisation with 22000 employees and revenues of $3.50 billion, UK Power Networks, a United Kingdom based Utilities organisation with 5960 employees and revenues of $1.83 billion, Kingdom Services Group Ltd, a United Kingdom based Professional Services organisation with 6000 employees and revenues of $1.50 billion and many others.

Contact us if you need a completed and verified list of companies using Click4Assistance, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Click4Assistance customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight
Allergy Research	Professional Services	6	$2M	United Kingdom	Click4Assistance	Click4Assistance	Chatbots and Conversational AI	2017	n/a	In 2017, Allergy Research implemented Click4Assistance as a web-facing engagement tool on its public website. Click4Assistance was provisioned as a Chatbots and Conversational AI solution to provide real-time visitor engagement and customer support interactions through an embedded website widget. The deployment focused on a lightweight, hosted architecture suitable for a six person professional services organization, with the application running in a browser-based agent console and a configurable site widget for anonymous and authenticated visitors. Configuration emphasized Chatbots and Conversational AI capabilities including proactive chat invitations, scripted message flows, canned responses, session transcripts, and a routing model that directs chats to designated internal responders. Administrative controls were set up to manage user access, canned message libraries, and basic conversation reporting to inform support workflows, while escalation workflows were formalized to move complex inquiries from automated responses to human agents. This positions Allergy Research, Click4Assistance, Chatbots and Conversational AI as the primary web channel for customer support and visitor engagement on its site.
B3Living	Non Profit	180	$35M	United Kingdom	Click4Assistance	Click4Assistance	Chatbots and Conversational AI	2021	n/a	In 2021, B3Living implemented Click4Assistance as a web-facing conversational interface. Click4Assistance is deployed in the Chatbots and Conversational AI category and is embedded on the B3Living public website to handle visitor inquiries and digital engagement. The implementation configures common Chatbots and Conversational AI capabilities including a real-time web chat widget, automated conversational workflows, canned responses, and agent escalation routing to support customer service and digital engagement teams. Operational governance focuses on conversational script management, session monitoring and analytics for ongoing tuning, with day to day ownership by online services and customer support functions.
Birmingham City Students' Union	Non Profit	59	$54M	United Kingdom	Click4Assistance	Click4Assistance	Chatbots and Conversational AI	2022	n/a	In 2022, Birmingham City Students' Union implemented Click4Assistance on its website. Click4Assistance is deployed as a Chatbots and Conversational AI solution to handle website-based student enquiries and member engagement, providing initial automated triage and escalation to human agents when required. Configuration work centered on conversational workflows and automated response scripts, contact capture forms and chat routing to staff, aligning Click4Assistance to student services and membership operations. Governance established procedures for chat monitoring, escalation protocols and template maintenance, with staffing responsibilities assigned to front-line student engagement teams, and the deployment remained focused on the public website and customer facing interaction layer.
Bizspace	Construction and Real Estate	255	$54M	United Kingdom	Click4Assistance	Click4Assistance	Chatbots and Conversational AI	2020	n/a	In 2020, Bizspace deployed Click4Assistance on its public website. Click4Assistance is implemented as a Chatbots and Conversational AI application to provide web-based visitor engagement and structured lead capture for Bizspace's property and workspace services. The deployment uses a browser-embedded chat widget model that surfaces on property listing and service pages, supporting initial enquiry triage and routing to internal teams. Configuration emphasizes conversational routing, scripted response libraries, form-based data capture and human escalation workflows, aligning Click4Assistance with standard customer service and leasing inquiry processes. Governance is handled by Bizspace marketing and customer service stakeholders who manage chat scripts and response templates through the vendor console, while operational monitoring focuses on session handling and conversational handoffs.
Blackburn College	Education	700	$170M	United Kingdom	Click4Assistance	Click4Assistance	Chatbots and Conversational AI	2015	n/a	In 2015, Blackburn College deployed Click4Assistance on its public website. The implementation used Click4Assistance in the Chatbots and Conversational AI category to deliver web based conversational engagement for prospective students and site visitors. The deployment embedded the Click4Assistance chat widget across key information pages to capture enquiries, present automated responses, and escalate to live agent interaction when required. Operational scope was focused on student facing web channels rather than internal intranet services. Configuration centered on standard Chatbots and Conversational AI capabilities, including real time live chat handling, predefined response libraries and proactive chat invitations, session transcripts and basic reporting for enquiry tracking. The solution was organized to orchestrate web channel interactions and route sessions to college staff according to availability, with scripted response governance to maintain consistent messaging for student services and admissions enquiries. Click4Assistance was configured to centralize web enquiry workflows and to provide audit trails through chat transcripts for follow up and service continuity.
	Manufacturing	101	$25M	United Kingdom	Click4Assistance	Click4Assistance	Chatbots and Conversational AI	2022	n/a
	Healthcare	7704	$1.2B	United Kingdom	Click4Assistance	Click4Assistance	Chatbots and Conversational AI	2016	n/a
	Professional Services	33	$2M	United Kingdom	Click4Assistance	Click4Assistance	Chatbots and Conversational AI	2020	n/a
	Retail	3000	$632M	United Kingdom	Click4Assistance	Click4Assistance	Chatbots and Conversational AI	2021	n/a
	Automotive	70	$54M	United Kingdom	Click4Assistance	Click4Assistance	Chatbots and Conversational AI	2017	n/a

Showing 1 to 10 of 95 entries

Buyer Intent: Companies Evaluating Click4Assistance

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FAQ - APPS RUN THE WORLD Click4Assistance Coverage

Click4Assistance is a Chatbots and Conversational AI solution from Click4Assistance.

Companies worldwide use Click4Assistance, from small firms to large enterprises across 21+ industries.

Organizations such as NHS, Leeds Beckett University, Norfolk County Council, UK Power Networks and Kingdom Services Group Ltd are recorded users of Click4Assistance for Chatbots and Conversational AI.

Companies using Click4Assistance are most concentrated in Healthcare, Education and Government, with adoption spanning over 21 industries.

Companies using Click4Assistance are most concentrated in United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Click4Assistance across Americas, EMEA, and APAC.

Companies using Click4Assistance range from small businesses with 0-100 employees - 37.89%, to mid-sized firms with 101-1,000 employees - 40%, large organizations with 1,001-10,000 employees - 18.95%, and global enterprises with 10,000+ employees - 3.16%.

Customers of Click4Assistance include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Click4Assistance customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.

List of Click4Assistance Customers

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Buyer Intent: Companies Evaluating Click4Assistance

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Q1. What is Click4Assistance used for?

Q2. Who uses Click4Assistance for Chatbots and Conversational AI?

Q3. Which companies use Click4Assistance?

Q4. What is the industry breakdown of companies using Click4Assistance?

Q5. What is the country breakdown of companies using Click4Assistance?

Q6. What is the breakdown by employee size of companies using Click4Assistance?

Q7. What is the breakdown by revenue of companies using Click4Assistance?

Q8. How can I get the full list of companies using Click4Assistance?