Bista Solutions
1255 W 15th St, Suite 210,,
Plano, 7507, TX,
United States
Plano, 7507, TX,
United States
1 858-401-2332
Professional Services
Bista Solutions Technographics
Bista Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bista Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Bista Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Bista Solutions has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2015, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Zendesk Service for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bista Solutions is running and its propensity to invest more and deepen its relationship with Zendesk , Google , Intuit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bista Solutions revenues, which have grown to $40.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bista Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bista Solutions Tech Stack and Enterprise Applications
Bista Solutions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Bista Solutions deployed Zendesk Chat on its website. The deployment positions Zendesk Chat within the Chatbots and Conversational AI category to provide a customer-facing live chat channel that supports customer support and service operations from the public site.
Implementation centered on embedding the Zendesk Chat web widget and configuring the agent console for the support team, including conversational workflows such as canned responses, proactive chat triggers, chat routing, and transcript capture. Operational ownership is with customer support, with configuration and governance handled through the Zendesk Chat administration interface for agent permissions, routing rules, and session history, and the implementation is delivered as a site-fronted conversational channel rather than a named integration with other enterprise systems.
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Bista Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Bista Solutions implemented Google Workspace (Formerly Google G-Suite) as its enterprise Collaboration platform. The deployment established a cloud hosted SaaS architecture under the corporate domain to support the firm’s professional services delivery, providing company wide email, calendaring, document collaboration and meeting capabilities for its 250 employees.
The implementation of Google Workspace (Formerly Google G-Suite) includes core Collaboration modules such as Gmail, Google Drive, Docs, Sheets, Slides, Calendar and Google Meet, managed through the Google Admin console for user provisioning and domain level settings. The environment is surfaced on the corporate website and is used to support internal team collaboration, client communication workflows and project delivery processes, with governance enforced via centralized account administration and standard provisioning workflows.
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Bista Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020 Bista Solutions deployed Zendesk Service under the Customer Support category. The Professional Services firm uses Zendesk Service on their website to capture client inquiries and route them into a centralized ticketing system that supports client-facing support and account queries.
The implementation emphasized core Customer Support capabilities, including ticketing, web widget based request capture, knowledge base publishing, and workflow automation such as macros and automated routing. Zendesk Service was configured to surface web-based contact forms and FAQ content on the corporate site, enabling structured ticket intake and self-service options.
Operational coverage targeted client services and support teams within Bista Solutions, with website-initiated tickets funneled into role based queues for triage and assignment. Configuration favored queue segmentation and role specific views consistent with a 250-employee professional services organization, enabling centralized oversight alongside team level handling.
Governance centered on establishing ticket triage workflows, escalation paths, SLA definitions, and knowledge management processes to standardize responses and preserve client case history. Implementation details focused on integrating web intake with internal ticket operations, policy driven routing, and authoring workflows for support content.
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Bista Solutions PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Bista Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Bista Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Chief Executive Office | CXO | Finance | |
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Chairman | CXO | Finance | |
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CTO, Co-Founder | CXO | Finance | |
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Apps Being Evaluated by Bista Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bista Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bista Solutions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Bista Solutions Technographics
Bista Solutions is a Professional Services organization based in United States,
with around 250 employees and annual revenues of $40.0 million.
Bista Solutions operates a diverse technology stack with applications such as
Zendesk Chat, Google Workspace (Formerly Google G-Suite) and Zendesk Service,
covering areas like Chatbots and Conversational AI, Collaboration and Customer Support.
Bista Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk and Google.
Bista Solutions recently adopted applications including
Amazon EC2 in 2021, Cloudflare CDN in 2021 and Zendesk Service in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bista Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bista Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bista Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.