San Jose, 95117, CA,
United States
Bizmatics Technographics
Bizmatics Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bizmatics and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2 Bizmatics employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bizmatics has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2018, 8x8 Contact Center for Call Center in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bizmatics is running and its propensity to invest more and deepen its relationship with Tawk.to , Google , 8x8, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bizmatics revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bizmatics intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bizmatics Tech Stack and Enterprise Applications
Bizmatics AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Bizmatics implemented Tawk.to as its Chatbots and Conversational AI solution on the company website https://www.prognocis.com. The deployment placed the full Tawk.to web widget across public site pages to enable live conversational access for patient and visitor inquiries, with the Tawk.to control plane used for configuration and agent management.
The implementation follows a lightweight web-embedded architecture, using client side JavaScript to surface the conversational interface and a cloud hosted backend to manage sessions, message storage, and agent dashboards. Functional capabilities in use align with the Chatbots and Conversational AI category, including live chat, visitor presence indicators, canned replies and chat transcripts, and basic workflow routing to internal staff. Operational governance is scoped to the website channel and the small internal team that monitors incoming chats, with administration conducted through the Tawk.to admin console and no external system integrator involved.
|
Bizmatics Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Bizmatics implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The US-based healthcare technology company with two employees exposes Google Workspace functionality on its public website, signaling use of the Google Workspace suite for corporate email, document collaboration, and shared scheduling. Google Workspace (Formerly Google G-Suite) is positioned to support core business functions for the organization including communications, content creation, and team productivity.
Configuration for a two-person organization centers on standard Collaboration modules such as Gmail, Google Drive, Docs, Sheets, and Calendar with administration through the Google Admin console, consistent with category expectations. The implementation is web centric and ties application identity and email routing to the company website to provide unified contact points and shared document access. Governance is expected to be lightweight, with centralized admin settings and account level security controls governing user provisioning and data access for the company.
|
Bizmatics CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 8x8, Inc. | Legacy | 8x8 Contact Center | Call Center | CRM | n/a | 2014 | 2014 |
In 2014, Bizmatics implemented 8x8 Contact Center to manage the customer support complexity of its PrognoCIS electronic health records suite. The deployment leveraged 8x8 Virtual Contact Center capabilities to centralize call handling for support covering more than 26 types of general and specialty medical practices, aligning with Call Center operational requirements for healthcare support.
Configuration prioritized enhanced call handling and customer experience features, applying category aligned workflows such as skills based routing, call queuing and unified agent interaction screens to standardize inbound support processes. The implementation reorganized support workflows and agent triage to create consistent case intake for PrognoCIS support teams, and the 8x8 Contact Center deployment is enabling the company to achieve its primary goal of delivering support excellence to customers.
|
|
|
|
|
Call Center | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2013 | 2013 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
Bizmatics IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
Bizmatics CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2018 | 2018 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Bizmatics
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Bizmatics Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||