Klagenfurt, 9020,
Austria
BKS Bank Technographics
BKS Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BKS Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 BKS Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BKS Bank has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021, Liferay Digital Experience Platform (DXP) for Web Content Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BKS Bank is running and its propensity to invest more and deepen its relationship with Zendesk , Cisco Systems , Matrix42 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BKS Bank revenues, which have grown to $199.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BKS Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BKS Bank Tech Stack and Enterprise Applications
BKS Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, BKS Bank implemented Zendesk Chat on its public website. Zendesk Chat is deployed as the bank's Chatbots and Conversational AI application for web-based customer service, enabling an embedded conversational interface for initial inquiry capture and customer engagement.
The deployment is centered on a website-embedded chat widget operated by the customer service organization, configured to support conversational workflows, canned responses, session handling, and agent handoff functionality typical of Chatbots and Conversational AI platforms. Operational ownership and governance are managed by customer service operations, which oversee chat moderation, response protocols, and configuration updates for the web channel. Zendesk Chat is explicitly used as the bank's conversational interface on the public website, providing a digital front door for online customer interactions.
|
BKS Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, BKS Bank implemented Cisco Webex Meetings, an Audio Video and Web Conferencing application. The deployment places Cisco Webex Meetings on the BKS Bank public website to enable browser-based joining and hosted meeting sessions for external participants and clients. The implementation targets customer-facing engagement channels rather than being limited to internal collaboration.
Cisco Webex Meetings was configured to deliver core conferencing capabilities including video and audio conferencing, screen sharing, meeting recording, and participant moderation. Configuration emphasizes web-native join flows and an embedded meeting experience to reduce friction for external users accessing sessions from the bank website.
The architectural approach centers on an embedded Webex web client and hosted meeting rooms, integrated into the website’s meeting entry points and session lifecycle. Operational scope is concentrated on public-facing website functions, supporting client engagement and customer service touchpoints initiated from site links and contact workflows.
Governance is handled at the tenant level within Cisco Webex, using meeting access controls, moderator roles, and recording management to align sessions with institutional policy. The rollout focuses on central administration of meeting policies and embedding meeting capabilities into online customer workflows via the Webex administration console.
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
BKS Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Liferay | Legacy | Liferay Digital Experience Platform (DXP) | Web Content Management | Content Management | n/a | 2018 | 2018 |
In 2018, BKS Bank implemented Liferay Digital Experience Platform (DXP) on its public website to centralize digital content delivery. The Liferay Digital Experience Platform (DXP) is deployed as the bank's Web Content Management solution to manage customer-facing web channels and corporate site content.
The implementation focused on standard Web Content Management capabilities including content authoring and approval workflows, multi-site and template management, staging and publishing controls, responsive content delivery, and role-based editorial permissions. Operational ownership resides with marketing and digital channels teams, and governance emphasizes centralized content lifecycle management and editorial workflows to coordinate updates across the website and related digital touchpoints.
|
BKS Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Support | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Analytics, Sales Analytics | CRM |
|
2023 | 2023 |
|
|
|
|
|
Tag Management | CRM |
|
2017 | 2017 |
|
BKS Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at BKS Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Sales director for corporate customers/Sales director for retail and business segment | Director | Customer Service | |
|
|
|
Corporate Client Adviser | Manager | Customer Service | |
|
|
|
Group Manager Digital Solutions | Manager | IT | |
|
|
|
Head of Digital Sales | Director | IT | |
|
Apps Being Evaluated by BKS Bank Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||