Black Swan
15th Floor, WeWork 10 York Rd,
London, SE1 7ND,
United Kingdom
London, SE1 7ND,
United Kingdom
44 203-457-8539
Professional Services
Black Swan Technographics
Black Swan Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Black Swan and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 260 Black Swan employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Black Swan has purchased the following applications: ApprovalMax for AP Automation, AR Automation in 2020, Microsoft 365 for Collaboration in 2015, DocuSign eSignature for Digital Signing in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Black Swan is running and its propensity to invest more and deepen its relationship with ApprovalMax , Microsoft , DocuSign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Black Swan revenues, which have grown to $22.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Black Swan intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Black Swan Tech Stack and Enterprise Applications
Black Swan ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ApprovalMax | Legacy | ApprovalMax | AP Automation, AR Automation | ERP | n/a | 2020 | 2020 |
In 2020, Black Swan implemented ApprovalMax, deploying an AP Automation solution to fill a missing bill authorisation capability in its Xero accounting workflow. ApprovalMax was introduced as an add-on to Xero to create a formal approvals layer for incoming supplier bills and purchase invoices.
Implementation centered on configuring multi-step approval workflows and role-based approvals so managers must sign off before bills are posted, leveraging ApprovalMax approval routing and audit trail capabilities. Integration with Xero synchronizes bill records and approved status between systems, enabling ApprovalMax to route and authorize bills while Xero remains the accounting ledger.
The deployment covered finance and accounts payable operations within Black Swan and extended approval responsibilities to managers, shifting processes from manual chasing to routed electronic approvals. Governance was enforced through centralized approval rules and audit logging in ApprovalMax, ensuring authorization steps are required prior to bill posting and reducing the need to chase managers for sign-off.
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Black Swan Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Black Swan implemented Microsoft 365 for Collaboration. The Professional Services firm with approximately 260 employees based in the United Kingdom uses Microsoft 365 across its corporate environment, and the deployment is referenced on the company website.
The implementation centers on the Microsoft 365 cloud suite including core collaboration capabilities such as email and calendaring, document libraries and intranet, real-time chat and meetings, and user file sync and sharing. Microsoft 365 was configured as a tenant-based cloud deployment with centralized account provisioning, role-based access controls, and library-level information architecture to support consulting and client delivery workflows.
Operational use spans internal corporate communications, knowledge management, and project collaboration for client-facing teams, reflecting Collaboration category functionality. The website reference indicates public-facing acknowledgement of Microsoft 365 usage, while internal governance focuses on document lifecycle policies, access control, and centralized administration during rollout and ongoing operations.
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Black Swan Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2023 | 2023 |
In 2023, Black Swan implemented DocuSign eSignature as a Digital Signing capability on its public website. Black Swan, a 260-employee professional services firm based in the United Kingdom, embedded DocuSign eSignature to capture legally binding client signatures and to operationalize web-based contract execution for customer-facing interactions.
The deployment embeds the DocuSign eSignature signing ceremony into Black Swan's website, combining client-side embedded signing flows with server-side envelope creation and lifecycle management via the eSignature API. Functional configuration focused on envelope creation, recipient routing and audit trail capture, with authentication and signing workflows applied to web-initiated documents. Governance was aligned to role-based preparation of documents and centralized control of signing templates within DocuSign eSignature, while operational coverage is restricted to the public website and external client transactions processed through those web flows.
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Black Swan CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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CRM | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics, Lead Generation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Black Swan ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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Black Swan TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Black Swan PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Black Swan IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Black Swan
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Black Swan Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Black Swan IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Black Swan digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Black Swan Technographics
Black Swan is a Professional Services organization based in United Kingdom,
with around 260 employees and annual revenues of $22.0 million.
Black Swan operates a diverse technology stack with applications such as
ApprovalMax, Microsoft 365 and DocuSign eSignature,
covering areas like AP Automation, AR Automation, Collaboration and Digital Signing.
Black Swan has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ApprovalMax, Microsoft and DocuSign.
Black Swan recently adopted applications including
DocuSign eSignature in 2023, Zoominfo Platform in 2021 and ZoomInfo Chorus in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Black Swan’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Black Swan’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Black Swan technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.