Bloomin' Brands
2202 North West Shore Boulevard Suite 500,
Tampa, 33607, FL,
United States
Tampa, 33607, FL,
United States
1 813-282-1225
Leisure and Hospitality
Bloomin' Brands Technographics
Bloomin' Brands Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bloomin' Brands and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 87000 Bloomin' Brands employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bloomin' Brands has purchased the following applications: OpenText Vendor Invoice Management for AP Automation in 2021, Paradox Olivia Chatbot for Recruiting Chatbot in 2021, Fourth AI Platform for Predictive Analytics in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bloomin' Brands is running and its propensity to invest more and deepen its relationship with OpenText , SAP , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bloomin' Brands revenues, which have grown to $4.67 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bloomin' Brands intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bloomin' Brands Tech Stack and Enterprise Applications
Bloomin' Brands ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenText | Legacy | OpenText Vendor Invoice Management | AP Automation | ERP | n/a | 2021 | 2021 |
In 2021 Bloomin' Brands deployed OpenText Vendor Invoice Management for SAP Solutions as a targeted AP Automation initiative to centralize corporate invoicing and reduce paper-driven delays. The implementation focused on the corporate accounts payable function across the restaurant enterprise, addressing a lack of transparency and decentralized invoice processing while providing a single point of status for invoices.
The implementation leveraged core AP Automation capabilities including automated invoice capture and classification, workflow-based routing and approvals, exception handling, and end-to-end invoice status tracking so stakeholders can see where any invoice is at any given time. OpenText Vendor Invoice Management was configured to automate invoice throughput and accelerate cycle time for corporate payments while reducing manual touch points tied to paper processing.
Architecturally the solution was integrated with the company SAP landscape, embedding vendor invoice management into SAP invoice posting and financial accounting workflows to preserve transactional consistency with enterprise ERP. Operational coverage centered on accounts payable and finance teams, with the system providing visibility into invoice lifecycle and exception queues for accounting staff.
Governance and process changes included centralized invoice routing rules, role-based approval workflows, and tighter control over invoice exceptions to improve financial visibility and accuracy. Outcomes reported by Bloomin' Brands include elimination of an offshore accounts payable resource, a reduction of in-house staffing by half in the AP function, enhanced financial visibility and accuracy, and accelerated cycle time for corporate payments.
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ERP Financial | ERP |
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2016 | 2016 |
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Expense Management | ERP |
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2014 | 2014 |
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Bloomin' Brands HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Paradox Olivia Chatbot | Recruiting Chatbot | HCM | n/a | 2021 | 2021 |
In 2021, Bloomin' Brands deployed Paradox Olivia Chatbot on its public careers site, jobs.bloominbrands.com, positioning the Paradox Olivia Chatbot as a Recruiting Chatbot to support Talent Acquisition and candidate engagement workflows. The implementation uses ParadoxAI as the conversational engine and delivers an embedded web assistant experience on the careers pages.
The Paradox Olivia Chatbot implementation aligns with standard Recruiting Chatbot functional modules, including conversational pre-screening and qualification, automated interview scheduling orchestration, candidate FAQ automation, and guided application assistance. Paradox Olivia Chatbot is presented as the front-line conversational interface that captures candidate intents and routes interactions into recruiting workflows common to the category.
Operational scope is focused on the Bloomin' Brands careers site and directly impacts corporate Talent Acquisition, recruiting coordinators, and hiring managers who must govern conversational scripts and candidate triage. Governance responsibilities appear centered on maintaining dialogue content, updating qualification rules, and aligning chatbot flows with established hiring processes, while ParadoxAI provides the cloud-hosted conversational platform powering the deployment.
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Bloomin' Brands AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fourth Enterprises | Legacy | Fourth AI Platform | Predictive Analytics | AI-Powered Application | n/a | 2024 | 2024 |
In 2024 Bloomin' Brands implemented the Fourth AI Platform, adopting Predictive Analytics capabilities embedded across HotSchedules, MacromatiX and PeopleMatter. The Fourth AI Platform is positioned as an industry dataset trained Predictive Analytics solution that Centralizes AI Forecasting, inventory optimization and talent acquisition workflows for restaurant and hospitality operations.
Implementation covered workforce management, inventory management and talent acquisition modules. For workforce management HotSchedules on the Fourth AI Platform delivers AI Forecasting with demand forecasts and recommended shift patterns to support scheduling decisions and labor optimization. MacromatiX applies AI to purchasing, preparation and production planning, and stock control to automate inventory ordering and waste reduction workflows, with AI Forecasting for MacromatiX available in limited beta. PeopleMatter provides AI-driven programmatic bidding to optimize job ad timing, explicitly reporting increased applicant flow by three times and lower cost to hire by a factor of five while reducing administrative overhead.
The deployment embeds Fourth AI Platform predictions into back-office operations across scheduling, inventory and recruiting, enabling senior leaders, managers and frontline workers to review and approve AI-driven recommendations. Fourth positions the platform as continuously learning from customer data to generate next best action suggestions, which shifts operational decisioning from manual spreadsheets to model-assisted approvals. The implementation narrative links Bloomin' Brands to the broader Fourth customer base using the same integrated HotSchedules, MacromatiX and PeopleMatter stack.
Governance and rollout emphasized operational review workflows, manager approval gates and staged feature availability. Fourth made AI for scheduling and AI-driven bidding generally available in 2024, while signaling a 2024 pipeline of additional capabilities including further real-time insights, events and forecasting algorithms, back-office automation and above-store insights across HotSchedules, MacromatiX and PeopleMatter.
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Bloomin' Brands Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Bloomin' Brands Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Bloomin' Brands Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Bloomin' Brands EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2016 | 2016 |
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Financial Consolidation and Close | EPM |
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2016 | 2016 |
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Bloomin' Brands PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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Bloomin' Brands IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at Bloomin' Brands
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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Chief Executive Officer | CXO | Finance | |
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Vice President Strategy and Market Intelligence | VP | Operations | |
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Director, Data Management | Director | IT | |
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Development Analytics Manager | Manager | Finance | |
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Director, Assistant Treasurer | Director | Finance | |
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VP of Global Procurement | VP | Procurement | |
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SVP & CHRO | VP | HR | |
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Vice President of Finance | VP | Finance | |
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Director, Payroll | Director | Finance | |
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Vice President of Internal Audit | VP | Risk | |
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Senior Director, Corporate and International Accounting | Director | Finance | |
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Vice President, Corporate Finance | VP | Finance | |
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Chief Customer Officer | CXO | Customer Service | |
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Director, IT Customer Service Operations | Director | Customer Service | |
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Customer Engagement, Loyalty & CRM | CXO | Customer Service | |
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VP Deputy General Counsel Chief Compliance Officer | CXO | Legal | |
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Vice President of Litigation | VP | Operations | |
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Senior Counsel | Manager | Operations | |
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Legal Operations Manager | Manager | Legal | |
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Apps Being Evaluated by Bloomin' Brands Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bloomin' Brands IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bloomin' Brands digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Bloomin' Brands Technographics
Bloomin' Brands is a Leisure and Hospitality organization based in United States,
with around 87000 employees and annual revenues of $4.67 billion.
Bloomin' Brands operates a diverse technology stack with applications such as
OpenText Vendor Invoice Management, Paradox Olivia Chatbot and Fourth AI Platform,
covering areas like AP Automation, Recruiting Chatbot and Predictive Analytics.
Bloomin' Brands has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as OpenText, Workday and Fourth Enterprises.
Bloomin' Brands recently adopted applications including
Fourth AI Platform in 2024, OpenText Vendor Invoice Management in 2021 and Paradox Olivia Chatbot in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bloomin' Brands’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bloomin' Brands’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bloomin' Brands technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.