Blue Horseshoe Solutions
11939 N. Meridian Street, Suite 300,
Carmel, 46032, IN,
United States
Carmel, 46032, IN,
United States
1 317-573-2583
Professional Services
Blue Horseshoe Solutions Technographics
Blue Horseshoe Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Blue Horseshoe Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 320 Blue Horseshoe Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Blue Horseshoe Solutions has purchased the following applications: Microsoft 365 for Collaboration in 2015, Hotjar for Customer Experience in 2020, Atlassian Jira Service Desk for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Blue Horseshoe Solutions is running and its propensity to invest more and deepen its relationship with Microsoft , Contentsquare , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Blue Horseshoe Solutions revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Blue Horseshoe Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Blue Horseshoe Solutions Tech Stack and Enterprise Applications
Blue Horseshoe Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Blue Horseshoe Solutions implemented Microsoft 365 to provide Collaboration across the organization. The Microsoft 365 deployment is evident in the company website source and maps to a professional services operating model that supports client delivery, remote consulting, and internal coordination. Scope of the implementation covers core business functions including delivery, sales, and operations for the 320 employee firm.
Configuration emphasized standard Microsoft 365 Collaboration capabilities such as cloud email and calendaring, SharePoint Online based document management and intranet, OneDrive file synchronization, Microsoft Teams for synchronous communication, and Office web apps for co-authoring. The architecture follows a tenant based cloud model with centralized administrative controls, identity and access management, and policy driven information governance for external sharing and retention. Rollout focused on user provisioning, mailbox and workspace configuration, and administration role definition to align collaboration workflows with consulting project delivery and operational governance.
|
Blue Horseshoe Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, Blue Horseshoe Solutions deployed Hotjar under the Customer Experience category to instrument its public facing website. The implementation is focused on embedding the Hotjar tracking snippet across site pages to collect behavioral analytics and customer interaction data for web sessions and touchpoints.
Hotjar is used to capture heatmaps, session recordings, conversion funnel analysis, and on page feedback mechanisms, reflecting common Customer Experience capabilities for UX and conversion insight. Operational ownership is described for marketing, UX, and product teams, with governance practices centered on controlling tracking scope and data retention settings inside the Hotjar application to support site optimization and user research workflows.
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
Blue Horseshoe Solutions ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021 Blue Horseshoe Solutions implemented Atlassian Jira Service Desk as its IT Service Management solution, deploying the application as a web-facing service portal accessible from the company website. Atlassian Jira Service Desk is used to centralize incoming service requests and provide a single intake channel for technical support and client service inquiries. The implementation is framed around the IT Service Management category and targets both IT support and customer facing service workflows.
Configuration emphasized standard IT Service Management modules, including incident and request ticketing, a self service portal, knowledge base linkage, SLA tracking, and workflow automation. The deployment included custom request types and issue fields, agent queues for prioritization, and automated routing rules to streamline ticket assignment and escalation. These elements reflect typical category capabilities implemented to manage ticket lifecycle and service fulfillment.
Operational coverage is focused on internal IT and client service teams across the United States, with intake and first line support conducted through the website hosted portal. Governance includes formalized ticket lifecycle policies, role based access controls for agents and approvers, and defined escalation paths to enforce service level commitments. The overall implementation centers on web based intake via Atlassian Jira Service Desk to standardize request handling and operational workflows.
|
Blue Horseshoe Solutions TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
Blue Horseshoe Solutions PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2017 | 2017 |
|
Blue Horseshoe Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Blue Horseshoe Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
CEO | CXO | Finance | |
|
|
|
COO | CXO | Finance | |
|
|
|
Vice President Of Business Development | VP | Sales | |
|
Apps Being Evaluated by Blue Horseshoe Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Blue Horseshoe Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Blue Horseshoe Solutions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Blue Horseshoe Solutions Technographics
Blue Horseshoe Solutions is a Professional Services organization based in United States,
with around 320 employees and annual revenues of $30.0 million.
Blue Horseshoe Solutions operates a diverse technology stack with applications such as
Microsoft 365, Hotjar and Atlassian Jira Service Desk,
covering areas like Collaboration, Customer Experience and IT Service Management.
Blue Horseshoe Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Contentsquare and Atlassian.
Blue Horseshoe Solutions recently adopted applications including
Hubspot Marketing Automation in 2021, Atlassian Jira Service Desk in 2021 and Hotjar in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Blue Horseshoe Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Blue Horseshoe Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Blue Horseshoe Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.