BlueCross BlueShield of Tennessee
1 Cameron Hill Circle,
Chattanooga, 37402, TN,
United States
Chattanooga, 37402, TN,
United States
1 423-535-5600
Insurance
BlueCross BlueShield of Tennessee Technographics
BlueCross BlueShield of Tennessee Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BlueCross BlueShield of Tennessee and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6500 BlueCross BlueShield of Tennessee employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BlueCross BlueShield of Tennessee has purchased the following applications: Workday Financial Management for ERP Financial in 2016, Workday HCM for Core HR in 2010, NASCO Processing System for Core Admin Processing System in 2007 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BlueCross BlueShield of Tennessee is running and its propensity to invest more and deepen its relationship with Workday , Phenom , National Account Service Company or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BlueCross BlueShield of Tennessee revenues, which have grown to $8.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BlueCross BlueShield of Tennessee intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BlueCross BlueShield of Tennessee Tech Stack and Enterprise Applications
BlueCross BlueShield of Tennessee ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Oracle PeopleSoft ERP | Workday Financial Management | ERP Financial | ERP | n/a | 2016 | 2017 |
In 2016 BlueCross BlueShield of Tennessee implemented Workday Financial Management as its ERP Financial application. The deployment replaced Oracle PeopleSoft ERP and established a centralized finance platform supporting General Ledger, Expenses, Accounts Payable, Purchasing, Inventory, Customer Accounts, and Asset Management.
Implementation work focused on configuration of core FSCM modules, creation and maintenance of custom validations, business processes, and Workday workflows. The program included development and distribution of test scenarios, management of a testing workgroup for system upgrades, and authoring of Workday reports for management and end users.
Integrations linked Workday Financial Management to transactional feeds for Cash, Claims, Billings, Commissions, and other interfaces, and the project mapped data warehouse items to the General Ledger. The team also assisted with the transition from PeopleSoft views to Cognos queries for data warehouse items and served as the liaison between Finance and Information Systems for integration troubleshooting.
Governance and change activities were structured around a financial stakeholder model, regular status meetings to communicate project status to upper management, and process-oriented work to create and maintain lean financial procedures. Ongoing responsibilities included researching issues across GL, accounts payable, purchasing, inventory, business assets, customer accounts, and integrations, and supporting upgrades and implementations as the financial owner of the solution.
|
|
|
|
|
Expense Management | ERP |
|
2013 | 2013 |
|
BlueCross BlueShield of Tennessee HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Oracle PeopleSoft HCM | Workday HCM | Core HR | HCM | n/a | 2010 | 2010 |
In 2010 BlueCross BlueShield of Tennessee implemented Workday HCM as its Core HR application, migrating HR workloads from Oracle PeopleSoft HCM. The implementation established Workday HCM as the system of record for core employee data and centralized time and absence processes within the HR technology stack.
The project team assigned a principal functional owner with primary responsibility for Time Tracking and Absence Management and secondary responsibility for Configurable Security, Payroll and Core HCM. The Workday HCM deployment focused on configuring timekeeping workflows, absence plans, timesheet templates and role based security frameworks, applying Core HR functional terminology such as time capture, absence plans, and payroll interface readiness.
The principal brought direct experience from a PeopleSoft 9.1 Time and Labor rollout, where they had configured Workgroups, TCRs, TRC Programs, Rules and Rule Programs and Timesheet Templates, and leveraged that knowledge for rules design and timesheet template mapping in Workday HCM. Operational coverage included HR, payroll and the corporate wellness program, aligning time and absence processes with payroll and benefits related workflows.
The implementation team also analyzed wellness program extensions including bolt on modules to manage collection of wellness related data and to process quarterly wellness incentive payouts, and the principal was instrumental in the analysis and purchase of an appointment scheduling software package to support the wellness initiative. Governance emphasized principal functional ownership of time and absence configuration, change control over configurable security and rules, and cross functional sign off among HR, payroll and wellness stakeholders.
|
|
|
|
|
Recruiting Chatbot | HCM |
|
2010 | 2010 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2014 | 2014 |
|
BlueCross BlueShield of Tennessee ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| National Account Service Company | Legacy | NASCO Processing System | Core Admin Processing System | ERP Services and Operations | n/a | 2007 | 2008 |
In 2007, BlueCross BlueShield of Tennessee implemented the NASCO Processing System as its Core Admin Processing System, procured from National Account Service Company. The deployment established a centralized platform for core administrative processing across claims administration, membership records, and provider data management for the insurer.
The NASCO Processing System was configured to support standard Core Admin Processing System capabilities including claims adjudication workflows, member enrollment and identification, billing and remittance processing, and provider indexing. NASCO Processing System records include health insurance numbers, group numbers, claim details, medical ID numbers, dates of service, procedure codes, and provider names, reflecting its role in handling transactional and benefits adjudication data.
Operationally the NASCO Processing System was integrated with third party file exchange tooling, specifically MOVEit Transfer by Progress Software, to exchange files between NASCO and its partners. In 2023 NASCO reported a data security incident originating on May 30, 2023 when an unauthorized third party acquired data from MOVEit, the issue was identified by NASCO on July 12, 2023, and BlueCross BlueShield of Tennessee was informed on October 20, 2023, illustrating the system's reliance on external secure file transfer for data interchange.
Following discovery of the incident NASCO secured systems, engaged a leading cybersecurity firm for investigation, and notified law enforcement, while providing outreach to affected individuals. NASCO offered 24 months of identity monitoring to notified members and established a dedicated toll free line for inquiries, actions that reflect incident response and beneficiary notification controls layered on top of the Core Admin Processing System governance around data exchange and member privacy.
|
|
|
|
|
Medical Care Management | ERP Services and Operations |
|
2016 | 2017 |
|
BlueCross BlueShield of Tennessee Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2015 | 2018 |
|
BlueCross BlueShield of Tennessee Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2010 | 2010 |
|
BlueCross BlueShield of Tennessee Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2022 | 2022 |
|
|
|
|
|
Web Content Management | Content Management |
|
2013 | 2013 |
|
BlueCross BlueShield of Tennessee CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Analytics | CRM |
|
2011 | 2011 |
|
|
|
|
|
Customer Engagement | CRM |
|
2022 | 2022 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2011 | 2011 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
BlueCross BlueShield of Tennessee ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2017 | 2017 |
|
BlueCross BlueShield of Tennessee SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Incentive Compensation Management | SPM |
|
2013 | 2013 |
|
|
|
|
|
Sales Performance Management | SPM |
|
2013 | 2013 |
|
BlueCross BlueShield of Tennessee TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Payment Integrity | TRM |
|
2022 | 2022 |
|
|
|
|
|
Treasury Management | TRM |
|
2016 | 2016 |
|
BlueCross BlueShield of Tennessee PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2019 | 2019 |
|
BlueCross BlueShield of Tennessee IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Digital Workspace | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Digital Workspace | IaaS |
|
2011 | 2011 |
|
IT Decision Makers and Key Stakeholders at BlueCross BlueShield of Tennessee
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
SVP & CHRO | VP | HR | |
|
|
|
VP Human Resources | VP | HR | |
|
|
|
Manager HR Technology | Manager | HR | |
|
|
|
Manager of Talent Acquisition | Manager | HR | |
|
|
|
Director, Data Management | Director | IT | |
|
|
|
Manager of Business Intelligence and Performance Management | Manager | IT | |
|
|
|
Business Intelligence Applications Team Lead | Manager | IT | |
|
|
|
SVP & CIO | VP | IT | |
|
|
|
Vice President and Chief Audit Executive | CXO | Risk | |
|
|
|
EVP & Chief Financial Officer | CXO | Finance | |
|
|
|
VP, Controller and Chief Accounting Officer | CXO | Finance | |
|
|
|
Director Internal Audit | Director | Finance | |
|
|
|
Director & Assistant Treasurer, Investments & Cash Management | Director | Investment | |
|
|
|
Director, Financial Reporting | Director | Finance | |
|
|
|
Vice President, Treasurer & Chief Risk Officer | CXO | Risk | |
|
|
|
Director, Talent Acquisition | Director | HR | |
|
|
|
Manager of Talent Management | Manager | HR | |
|
|
|
Senior Vice President & Chief Human Resources Officer | CXO | HR | |
|
|
|
Bluecare Plus Director of Sales Operations | Director | Sales | |
|
|
|
SVP, CIO | CXO | IT | |
|
|
|
Department - IT Manager - Application Solutions | Manager | IT | |
|
|
|
Manager, Innovative Partnerships & Strategic Improvement | Manager | Sales | |
|
Apps Being Evaluated by BlueCross BlueShield of Tennessee Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from BlueCross BlueShield of Tennessee IT executives and key decision makers. This section highlights BlueCross BlueShield of Tennessee's latest recorded technology evaluations, including Cotiviti Payment Integrity for Payment Integrity on 2025-09-19, Saviynt for Identity and Access Management (IAM) on 2025-08-12, and Google Cloud SQL for Database Management on 2025-05-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the BlueCross BlueShield of Tennessee digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-09-19 | BlueCross BlueShield of Tennessee | Evaluated | Cotiviti | Cotiviti Payment Integrity | Payment Integrity | TRM |
| 2025-08-12 | BlueCross BlueShield of Tennessee | Evaluated | Saviynt | Saviynt | Identity and Access Management (IAM) | CyberSecurity |
| 2025-05-28 | BlueCross BlueShield of Tennessee | Evaluated | Google Cloud SQL | Database Management | IaaS | |
| 2024-07-17 | BlueCross BlueShield of Tennessee | Evaluated |
|
|
Core HR | HCM |
| 2024-06-24 | BlueCross BlueShield of Tennessee | Evaluated |
|
|
Dealership Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD BlueCross BlueShield of Tennessee Technographics
BlueCross BlueShield of Tennessee is a Insurance organization based in United States,
with around 6500 employees and annual revenues of $8.60 billion.
BlueCross BlueShield of Tennessee operates a diverse technology stack with applications such as
Workday Financial Management, Workday HCM and NASCO Processing System,
covering areas like ERP Financial, Core HR and Core Admin Processing System.
BlueCross BlueShield of Tennessee has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday and National Account Service Company.
BlueCross BlueShield of Tennessee recently adopted applications including
DocuSign eSignature in 2022, Salesforce Health Cloud in 2022 and Cotiviti Payment Integrity in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BlueCross BlueShield of Tennessee’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BlueCross BlueShield of Tennessee’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BlueCross BlueShield of Tennessee technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.