Boggi Milano
Foxtown Factory Stores, Via Angelo Maspoli 18,
Mendrisio, 6850,
Switzerland
Mendrisio, 6850,
Switzerland
41 91 646 78 33
Retail
Boggi Milano Technographics
Boggi Milano Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Boggi Milano and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 850 Boggi Milano employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Boggi Milano has purchased the following applications: Zucchetti HR Analytics for Workforce Analytics in 2017, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Boggi Milano is running and its propensity to invest more and deepen its relationship with Zucchetti , Salesforce , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Boggi Milano revenues, which have grown to $544.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Boggi Milano intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Boggi Milano Tech Stack and Enterprise Applications
Boggi Milano HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zucchetti | Legacy | Zucchetti HR Analytics | Workforce Analytics | HCM | n/a | 2017 | 2018 |
In 2017, Boggi Milano implemented Zucchetti HR Analytics as part of a broader Zucchetti HR suite to manage HR, time and attendance, shift forecasting and personnel budgeting across its retail stores in Italy and internationally. The deployment targeted HR and store operations with the objective of centralizing scheduling and analytical reporting for corporate HR and store managers.
The implementation included modules for HR administration, time and attendance capture, shift forecasting and personnel budgeting, and explicitly used the Zucchetti HR Analytics module to surface labor demand, budget consumption and schedule variance for operational review. Configuration emphasized workforce scheduling, automated time capture workflows and personnel budget tracking to produce consistent data for Workforce Analytics and managerial decision making.
Operational coverage spanned retail stores in Italy and international locations, impacting HR processes and store-level rostering and budgeting. Governance combined centralized analytical reporting with local roster adjustments driven by Zucchetti HR Analytics outputs, and the vendor case history reports improvements in shift planning and cost consuntivation as outcomes of the rollout.
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Boggi Milano AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Boggi Milano deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website to enable real-time customer conversations. Salesforce Chat is categorized as Chatbots and Conversational AI and serves as the web-facing conversational channel for the retailer. Boggi Milano is a Switzerland-based retail company with approximately 850 employees operating its ecommerce storefront at boggi.com.
The implementation centered on browser-based chat widgets and the Salesforce agent console, configured for pre-chat information capture, real-time agent routing, canned responses, chat transcripts, and offline message capture. Salesforce Chat was configured to surface visitor context to agents, enforce agent presence and queuing, and standardize response templates and session logging for common ecommerce and customer service inquiries.
Operational ownership rests with customer service and ecommerce support teams, with governance established through routing rules, agent shift policies, and transcript retention workflows to ensure consistent handling of web-originated requests. Training and process updates focused on embedding live chat into existing contact workflows and defining escalation paths to email and phone channels when conversations required follow-up.
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Boggi Milano Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019 Boggi Milano implemented Microsoft 365. The Microsoft 365 deployment, categorized as Collaboration, is referenced on the company website and serves Boggi Milano's Swiss operations, supporting corporate teams and retail store collaboration across the organization.
The implementation leverages core Collaboration capabilities such as Exchange Online for enterprise email, Microsoft Teams for real time collaboration, SharePoint Online for intranet and content management, and OneDrive for endpoint file sync, with Microsoft 365 explicitly used in front of the site for content and user collaboration. Architecture follows a centralized Microsoft 365 tenant model with identity and access control aligned to Azure Active Directory and centralized user provisioning, providing unified authentication for web facing and internal collaboration services. Governance is centered on tenant level policy, conditional access and content sharing controls to standardize collaboration workflows and secure document sharing across the 850 employee organization. Boggi Milano Microsoft 365 Collaboration functions as the primary corporate collaboration platform supporting communications, knowledge sharing and cross site coordination.
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Boggi Milano eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce Fraud Protection | eCommerce |
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2018 | 2018 |
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eCommerce | eCommerce |
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2015 | 2015 |
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eCommerce | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Boggi Milano CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Boggi Milano PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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Boggi Milano IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Boggi Milano
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Boggi Milano Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Boggi Milano IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Boggi Milano digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Boggi Milano Technographics
Boggi Milano is a Retail organization based in Switzerland,
with around 850 employees and annual revenues of $544.0 million.
Boggi Milano operates a diverse technology stack with applications such as
Zucchetti HR Analytics, Salesforce Chat (formerly Salesforce Live Agent) and Microsoft 365,
covering areas like Workforce Analytics, Chatbots and Conversational AI and Collaboration.
Boggi Milano has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zucchetti, Salesforce and Microsoft.
Boggi Milano recently adopted applications including
Hotjar in 2021, Zendesk Service in 2021 and Salesforce Marketing Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Boggi Milano’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Boggi Milano’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Boggi Milano technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.