BOLT Insurance
10 Waterside Dr #202,
Farmington, 6032, CT,
United States
Farmington, 6032, CT,
United States
1 800-216-4171
Insurance
BOLT Insurance Technographics
BOLT Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BOLT Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 BOLT Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BOLT Insurance has purchased the following applications: LivePerson Conversational Cloud for Chatbots and Conversational AI in 2011, Microsoft 365 for Collaboration in 2015, DatoCMS for Content Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BOLT Insurance is running and its propensity to invest more and deepen its relationship with LivePerson , Zendesk , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BOLT Insurance revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BOLT Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BOLT Insurance Tech Stack and Enterprise Applications
BOLT Insurance AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
In 2011, BOLT Insurance deployed LivePerson Conversational Cloud on its corporate website to introduce Chatbots and Conversational AI for customer interactions. The LivePerson Conversational Cloud implementation places Chatbots and Conversational AI in direct support of customer service and policyholder engagement, aligning BOLT Insurance application Category Business Function as BOLT Insurance LivePerson Conversational Cloud Chatbots and Conversational AI for customer service.
The implementation of LivePerson Conversational Cloud was configured as a website-embedded conversational interface, using the vendor's cloud-hosted messaging runtime to deliver automated conversational flows and real-time agent handoff. Functional capabilities implemented include automated intent handling and conversational routing, session-based web chat, agent-assisted escalation workflows, and operational conversation reporting and analytics afforded by the LivePerson Conversational Cloud.
Operational coverage is centered on the company website, where the embedded chat widget handles front-line inquiries from prospects and policyholders and routes complex conversations to service agents. The architecture emphasizes a cloud messaging layer hosted by LivePerson with browser-based widget delivery, minimizing on-site infrastructure while supporting synchronous and asynchronous messaging patterns consistent with Chatbots and Conversational AI deployments.
Governance and operating practices focus on conversational design, intent taxonomy management, escalation rules for agent takeover, and monitoring of conversation volumes and quality metrics. Rollout and ownership are oriented to customer service operations and digital experience teams, with controls for content updates, intent tuning, and ongoing conversational model refinement within the LivePerson Conversational Cloud environment.
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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BOLT Insurance Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 Bolt Insurance adopted Microsoft 365 as its primary Collaboration platform. The Microsoft 365 deployment is referenced on the company website and was provisioned to support corporate productivity for a roughly 200 person insurance organization, aligning collaboration tooling with underwriting, claims, customer service, HR, and sales activities.
The implementation of Microsoft 365 includes core collaboration services such as Exchange Online for enterprise email, SharePoint Online for intranet and document management, OneDrive for user file sync and storage, and Microsoft Teams for chat, meetings, and presence. Standard Office applications and cloud-based content collaboration workflows were configured to enable shared document co-authoring, centralized policy libraries, and meeting orchestration across departments.
Tenant-level identity and access controls were established as part of the Microsoft 365 provisioning, using the platform’s built-in identity and management capabilities to handle user provisioning, single sign-on, and role-based access for departmental groups. Information governance and security controls were applied through platform configuration to manage retention, data classification, and secure external collaboration, reflecting typical Collaboration category controls for regulated insurance workflows.
Operational coverage is enterprise-wide within Bolt Insurance and the Microsoft 365 application is explicitly present on public web assets, indicating both internal collaboration usage and surface-level integration with outward-facing communications. Governance emphasis focused on centralized tenant management, policy-driven access, and standard collaboration automation rather than bespoke integrations.
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BOLT Insurance Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dato | Legacy | DatoCMS | Content Management | Content Management | n/a | 2021 | 2021 |
In 2021, BOLT Insurance deployed DatoCMS to manage website content. DatoCMS is used as the Content Management layer on their public site to centralize content authoring, enforce structured content modeling, and provide an API-driven content delivery pipeline. The implementation makes use of Content Management capabilities such as a media library, structured content types, and editorial workflows to support frequent updates to policy pages and marketing content.
The deployment scope is focused on the company website, consolidating web content operations for marketing and digital teams and enabling headless delivery to the front-end presentation layer. Governance was organized around content roles and editorial approval flows, aligning publishing responsibilities without external system integrators. Integrations are confined to the website delivery stack, with DatoCMS serving as the primary content source for web publishing.
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BOLT Insurance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Call Center | CRM |
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2013 | 2014 |
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Call Tracking and Recording | CRM |
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2021 | 2021 |
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CRM | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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BOLT Insurance PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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BOLT Insurance IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at BOLT Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by BOLT Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from BOLT Insurance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the BOLT Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD BOLT Insurance Technographics
BOLT Insurance is a Insurance organization based in United States,
with around 200 employees and annual revenues of $120.0 million.
BOLT Insurance operates a diverse technology stack with applications such as
LivePerson Conversational Cloud, Microsoft 365 and DatoCMS,
covering areas like Chatbots and Conversational AI, Collaboration and Content Management.
BOLT Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LivePerson, Microsoft and Dato.
BOLT Insurance recently adopted applications including
Drift AI Chatbot in 2021, DatoCMS in 2021 and Demandbase ABX Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BOLT Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BOLT Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BOLT Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.