AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Books Kinokuniya Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Nulab Legacy Nulab Backlog Collaboration Collaboration n/a 2020 2020
In 2020, Books Kinokuniya implemented Nulab Backlog, adopting a Collaboration application to centralize project and task management across retail and corporate teams. The deployment focused on creating a single workspace to align planning for merchandising, store operations, marketing and corporate projects. Nulab Backlog was configured to provide issue tracking and task management, project boards for concurrent initiatives, a shared wiki for campaign and process documentation, file attachments and threaded comments to keep work contextual. Role based permissions and project templates were applied to standardize workflows, enforce ownership and control access across projects. The implementation covered cross functional operational scope within the retailer, bringing merchandising, store operations, marketing and supporting IT teams onto the same platform to coordinate campaign planning, store projects and recurring operational tasks. Workflows were instrumented to support assignment, review cycles and notification routing consistent with Collaboration application practices. Governance included central administration, template driven rollouts and staged user onboarding to enforce consistent task states and approval steps. The stated outcome was getting teams on the same page using Nulab Backlog, centralizing project documentation and collaboration.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Service Customer Support CRM n/a 2022 2022
Marketing Analytics CRM 2019 2019
Tag Management CRM 2020 2020
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Twilio Legacy Twilio Sendgrid Transactional Email PaaS n/a 2014 2014
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Sockets Layer (SSL) CyberSecurity 2019 2019
IT Decision Makers and Key Stakeholders at Books Kinokuniya
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Books Kinokuniya Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Books Kinokuniya Technographics

Books Kinokuniya is a Retail organization based in Japan, with around 5000 employees and annual revenues of $913.0 million.

Books Kinokuniya operates a diverse technology stack with applications such as Nulab Backlog, Zendesk Service and Twilio Sendgrid, covering areas like Collaboration, Customer Support and Transactional Email.

Books Kinokuniya has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Nulab, Zendesk and Twilio.

Books Kinokuniya recently adopted applications including Zendesk Service in 2022, Nulab Backlog in 2020 and Google Tag Manager in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Books Kinokuniya’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Books Kinokuniya’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Books Kinokuniya technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.