Bangkok, 10300,
Thailand
Boon Rawd Supply Chain Technographics
Boon Rawd Supply Chain Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Boon Rawd Supply Chain and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Boon Rawd Supply Chain employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Boon Rawd Supply Chain has purchased the following applications: Microsoft 365 for Collaboration in 2024, NICE inContact CXone Cloud CX Platform for Customer Experience in 2024, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Boon Rawd Supply Chain is running and its propensity to invest more and deepen its relationship with Microsoft , Nice Systems , Campaign Monitor or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Boon Rawd Supply Chain revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Boon Rawd Supply Chain intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Boon Rawd Supply Chain Tech Stack and Enterprise Applications
Boon Rawd Supply Chain Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2024 | 2024 |
|
Boon Rawd Supply Chain CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nice Systems | Legacy | NICE inContact CXone Cloud CX Platform | Customer Experience | CRM | n/a | 2024 | 2024 |
In 2024, Boon Rawd Supply Chain implemented NICE inContact CXone Cloud CX Platform. The deployment positions the NICE inContact CXone Cloud CX Platform as a Customer Experience solution across BRS’s supply chain and logistics operations in Thailand and the broader ASEAN network.
The implementation includes CXone Analytics and a planned deployment of NICE Interaction Analytics later in the year, bringing purpose-built AI for CX and interaction analytics into operational use. CXone provides omnichannel contact center capabilities including voice, digital channels, and outbound, coupled with comprehensive reporting and AI-driven insights to support customer services, sales channel identification, and supply chain process visibility.
Operational coverage explicitly spans BRS’s seven distribution points, a 140,000 square meter warehouse footprint, and its owned and networked transport fleet, with the platform integrated with each business area’s CRM to deliver unified visibility. These integrations enable consolidated interaction data and reporting to be consumed by customer services, support, and business development teams across APAC and ASEAN operations.
Governance emphasis focused on converging disparate systems and standardizing CX workflows to provide consistent management of customer interactions and consolidated reporting for business area managers. Reported outcomes include a 9% reduction in average handle time, a 29% reduction in callback duration, and a 58% reduction in unavailable time, and NICE Interaction Analytics is scheduled for further analytical rollout later in the year.
|
|
|
|
|
Marketing Analytics | CRM |
|
2024 | 2024 |
|
|
|
|
|
Marketing Automation | CRM |
|
2024 | 2024 |
|
Boon Rawd Supply Chain IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2024 | 2024 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2023 | 2023 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2024 | 2024 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2024 | 2024 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2023 | 2023 |
|
IT Decision Makers and Key Stakeholders at Boon Rawd Supply Chain
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Boon Rawd Supply Chain Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||