AI Buyer Insights:

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Boon Rawd Supply Chain Tech Stack and Enterprise Applications

Boon Rawd Supply Chain Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2024 2024
Boon Rawd Supply Chain CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Nice Systems Legacy NICE inContact CXone Cloud CX Platform Customer Experience CRM n/a 2024 2024
In 2024, Boon Rawd Supply Chain implemented NICE inContact CXone Cloud CX Platform. The deployment positions the NICE inContact CXone Cloud CX Platform as a Customer Experience solution across BRS’s supply chain and logistics operations in Thailand and the broader ASEAN network. The implementation includes CXone Analytics and a planned deployment of NICE Interaction Analytics later in the year, bringing purpose-built AI for CX and interaction analytics into operational use. CXone provides omnichannel contact center capabilities including voice, digital channels, and outbound, coupled with comprehensive reporting and AI-driven insights to support customer services, sales channel identification, and supply chain process visibility. Operational coverage explicitly spans BRS’s seven distribution points, a 140,000 square meter warehouse footprint, and its owned and networked transport fleet, with the platform integrated with each business area’s CRM to deliver unified visibility. These integrations enable consolidated interaction data and reporting to be consumed by customer services, support, and business development teams across APAC and ASEAN operations. Governance emphasis focused on converging disparate systems and standardizing CX workflows to provide consistent management of customer interactions and consolidated reporting for business area managers. Reported outcomes include a 9% reduction in average handle time, a 29% reduction in callback duration, and a 58% reduction in unavailable time, and NICE Interaction Analytics is scheduled for further analytical rollout later in the year.
Marketing Analytics CRM 2024 2024
Marketing Automation CRM 2024 2024
Boon Rawd Supply Chain IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2024 2024
Application Hosting and Computing Services IaaS 2023 2023
Application Hosting and Computing Services IaaS 2024 2024
Content Delivery Network IaaS 2024 2024
Content Delivery Network IaaS 2023 2023

IT Decision Makers and Key Stakeholders at Boon Rawd Supply Chain

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Boon Rawd Supply Chain Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Boon Rawd Supply Chain IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Boon Rawd Supply Chain digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Boon Rawd Supply Chain Technographics
Boon Rawd Supply Chain is a Transportation organization based in Thailand, with around 500 employees and annual revenues of $50.0 million.
Boon Rawd Supply Chain operates a diverse technology stack with applications such as Microsoft 365, NICE inContact CXone Cloud CX Platform and Microsoft Azure Cloud Services, covering areas like Collaboration, Customer Experience and Application Hosting and Computing Services.
Boon Rawd Supply Chain has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft and Nice Systems.
Boon Rawd Supply Chain recently adopted applications including Microsoft 365 in 2024, NICE inContact CXone Cloud CX Platform in 2024 and Nice Analytics in 2024, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Boon Rawd Supply Chain’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Boon Rawd Supply Chain’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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