Holland, 49423, MI,
United States
Bosgraaf Homes Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Bosgraaf Homes and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Bosgraaf Homes employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bosgraaf Homes has purchased the following applications: ECI AvidWarranty for Warranty Claims Management in 2024, Rocket.chat for Chatbots and Conversational AI in 2025, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bosgraaf Homes is running and its propensity to invest more and deepen its relationship with ECi Software Solutions , Rocket.chat , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bosgraaf Homes revenues, which have grown to $12.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bosgraaf Homes intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ECi Software Solutions | Legacy | ECI AvidWarranty | Warranty Claims Management | ERP Services and Operations | n/a | 2024 | 2025 |
In 2024, Bosgraaf Homes implemented ECI AvidWarranty. The ECI AvidWarranty deployment addresses Warranty Claims Management and provides homeowners a single online portal to submit and track warranty requests for the companys West Michigan operations.
Configuration emphasized homeowner-facing communications and claims lifecycle management, leveraging online intake forms, automated case creation, status tracking, and templated notifications to support customer service and field service coordination. The implementation aligns with Warranty Claims Management functional patterns, enabling structured claim records, event logging, and status-driven homeowner updates to reduce manual processing. ECI AvidWarranty was configured to surface claim status to homeowners and to centralize communications within the system for transparent tracking.
Operational coverage centers on customer service and field operations teams serving West Michigan homeowners, centralizing warranty intake into a single portal and replacing manual submission channels. Governance and workflow restructuring focused on standardized claim routing and centralized case ownership to streamline assignments between customer service and field technicians. The result explicitly improved homeowner communication and reduced administrative workload in Bosgraaf Homes West Michigan operations, with ECI AvidWarranty supporting the companys Warranty Claims Management and homeowner communication business functions.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2025 | 2025 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2025 | 2025 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2025 | 2025 |
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Web Content Management | Content Management |
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2011 | 2011 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Construction CRM | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Domain Name System (DNS) | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Security (AppSec) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2014 | 2014 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2022 | 2022 |
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