Bournemouth University
Fern Barrow,
Poole, BH12 5BB,
United Kingdom
Poole, BH12 5BB,
United Kingdom
44 12 0252-4111
Education
Bournemouth University Technographics
Bournemouth University Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bournemouth University and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1575 Bournemouth University employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bournemouth University has purchased the following applications: Access PeopleXD (formerly CoreHR) for Core HR in 2012, Datasym.POS for Point Of Sale in 2007, Zendesk Chat for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bournemouth University is running and its propensity to invest more and deepen its relationship with The Access Group , D2L , Datasym or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bournemouth University revenues, which have grown to $203.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bournemouth University intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bournemouth University Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| The Access Group | Legacy | Access PeopleXD (formerly CoreHR) | Core HR | HCM | n/a | 2012 | 2012 |
In 2012 Bournemouth University committed investment in Access PeopleXD (formerly CoreHR) as its Core HR platform, positioning the application to support HR and payroll business functions across the institution. The initial deployment implemented integrated Personnel, Payroll, Absence Management, Employee Self Service and business intelligence capabilities within Access PeopleXD, and the environment has been upgraded from v16 to v21 in later maintenance cycles.
Configuration and operationalization of Access PeopleXD follows established HR cycles, including annual salary and allowance review driven configuration, planning and implementation of restructures, and bulk data change processes. The team provides provision of all user training through face to face and group sessions, and delivers ad hoc and regular reporting for management information and KPIs at all levels throughout the University.
Operational integrations focus on data integrity and statutory reporting, with leadership and coordination of data integrity tasks both internally and with external bodies, and responsibility for annual returns including the annual HESA Staff Return. Access PeopleXD is used to produce MI for Planning, Risk, Intelligence, and Management Information functions, supporting HR, payroll and institutional planning workflows across the campus.
Governance and support are institutionalized, with continuous support, ongoing development and maintenance of Access PeopleXD, and participation in governance forums. Bournemouth University staff are members of the Data Quality Forum and executives in the Planning, Risk, Intelligence, Management Information and Enhancement group, they are also representatives in a user group of other UK higher education institutions using CoreHR, and they use Teamwork, JIRA and TestRail for projects and upgrades with the software provider.
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Learning and Development | HCM |
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2018 | 2018 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Datasym | Legacy | Datasym.POS | Point Of Sale | ERP Services and Operations | n/a | 2007 | 2007 |
In 2007 Bournemouth University engaged Datasym through a Knowledge Transfer Partnership to develop and implement Datasym.POS as a purpose-built Point Of Sale application to capture patient meal orders within the university foodservice and catering process area. The project was framed as a KTP partnership, positioning Datasym and university stakeholders in a structured knowledge transfer and co-development model focused on cafeteria ordering workflows and clinical meal capture requirements.
Datasym.POS was implemented with explicit POS and cafeteria ordering capability, including order entry interfaces for frontline catering staff and reconciliation functions for back-office integration. The implementation narrative describes a centralized application architecture with point-of-sale terminals or order capture interfaces connected to an integration layer that synchronizes order data with back-office processes, supporting menu management and operational ordering workflows typical of Point Of Sale systems.
Operational coverage targeted campus catering and patient meal services within the United Kingdom context, with governance delivered under the KTP framework to enable iterative development, stakeholder signoff, and transfer of operational knowledge to university teams. The technical and process design emphasized POS/cafeteria ordering and back-office integration as the primary modules and integration focus for Bournemouth University and Datasym.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 Bournemouth University deployed Zendesk Chat on its public website. The university uses the Zendesk Chat application in the Chatbots and Conversational AI category to provide live web messaging and conversational engagement for site visitors.
Deployment is implemented as an embedded web chat widget tied to the Zendesk Chat agent console, configured to capture pre chat information and chat transcripts for follow up. Functional capabilities align with Chatbots and Conversational AI patterns, including real time messaging, routing rules and automated triggers that initiate conversations based on page context. Operational coverage is focused on student facing web enquiries and frontline web support across the university website, with channel configuration and moderation managed by a central web operations team and documented chat session handling procedures.
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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IT Service Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Bournemouth University
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Bournemouth University Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bournemouth University IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bournemouth University digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Bournemouth University Technographics
Bournemouth University is a Education organization based in United Kingdom,
with around 1575 employees and annual revenues of $203.0 million.
Bournemouth University operates a diverse technology stack with applications such as
Access PeopleXD (formerly CoreHR), Datasym.POS and Zendesk Chat,
covering areas like Core HR, Point Of Sale and Chatbots and Conversational AI.
Bournemouth University has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as The Access Group, Datasym and Zendesk.
Bournemouth University recently adopted applications including
CIVIC Ffora in 2021, ServiceNow ITSM in 2021 and Amazon SES in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bournemouth University’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bournemouth University’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bournemouth University technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.