Bouygues Telecom
13-15 Av. du Marechal Juin, Meudon,
Paris, 92360,
France
Paris, 92360,
France
33 1 62 13 65 44
Communications
Bouygues Telecom Technographics
Bouygues Telecom Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bouygues Telecom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10500 Bouygues Telecom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bouygues Telecom has purchased the following applications: Serrala FinanceSuite for AP Automation in 2019, Crunchr People Analytics for Workforce Analytics in 2017, Click Field Service Edge for Field Service Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bouygues Telecom is running and its propensity to invest more and deepen its relationship with Serrala , Tungsten Automation , Crunchr or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bouygues Telecom revenues, which have grown to $8.47 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bouygues Telecom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bouygues Telecom Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite | AP Automation | ERP Financial Management | n/a | 2019 | 2019 |
In 2019 Bouygues Telecom implemented Serrala FinanceSuite as an AP Automation solution within its IT department that manages SAP environments including FI, CO, MM, SD, BW, REFX, Succuss Factor. The deployment introduced the Serrala FS2 integrated add-on inside SAP to centralize bank communication and payment orchestration for Bouygues Telecom and its subsidiaries, aligning treasury and accounts payable functions with SAP transactional modules.
Serrala FinanceSuite was configured to handle sending collection orders and disbursement orders using pain.001 and pain.002 message formats, and to download bank statements via the EBICS TS Protocol, providing bank connectivity and automated statement ingestion. SAP BA configuration work focused on embedding these payment and bank statement capabilities into FI ledgers and treasury flows, and on aligning file and message processing with SAP posting and reconciliation routines.
The program included a study of existing flows with the group Treasurer and the drafting of a detailed Blueprint, followed by project costing and planning and a formal kickoff with the Serrala editor and Accenture as integrator. Operational coverage spanned treasury, banking interlocutors across subsidiaries, and IT teams responsible for SAP operations, with transfer of production ownership to Accenture for TMA and subsidiary level exit meetings of VSR.
Governance and rollout control encompassed budget monitoring, risk planning, animation of COPIL and COPROJ Métier governance bodies, weekly progress reporting, supervision of user acceptance testing, and convening Go NoGO MEP and MES meetings. Change management activities explicitly addressed coordination with Bouygues banks and internal treasurers, and the program managed the transition from project to run including transfer to TMA and formal exit reviews.
|
|
|
|
|
AP Automation | ERP Financial Management |
|
2018 | 2018 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Crunchr | Legacy | Crunchr People Analytics | Workforce Analytics | HCM | n/a | 2017 | 2017 |
In 2017, Bouygues Telecom implemented Crunchr People Analytics as a Workforce Analytics application. The implementation was executed in parallel with an internal Crunch big data program where project activities included piloting the design of microservices, deploying big data architecture and APIs on GCP and AWS, and monitoring API service performance.
Crunchr People Analytics was configured to provide standard Workforce Analytics capabilities, including centralized headcount and attrition reporting, organizational analytics, talent distribution dashboards, and configurable HR metric visualizations. The deployment emphasized microservices-driven data ingestion and near real time analytics to support interactive dashboards and scheduled reporting for HR and talent stakeholders.
The technical architecture used cloud hosted Big Data platforms on GCP and AWS and an API first approach for data access and service orchestration. Project delivery included active monitoring of API performance and coordination of internal and offshore developers, integrators and testers, reflecting an engineering led deployment model for analytics services.
Governance and rollout were managed through feasibility studies and workshops, with project management responsibilities assigned to a Big Data Project Manager, and the project was costed at approximately 1M€. Operational scope focused on HR and workforce planning functions within Bouygues Telecom, with configuration and governance designed to align analytics outputs to HR decision workflows and reporting cadences.
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ClickSoftware | Legacy | Click Field Service Edge | Field Service Management | ERP Services and Operations | n/a | 2015 | 2021 |
In 2015, Bouygues Telecom implemented Click Field Service Edge (Click Software) to standardize Field Service Management across its network operations and customer care functions. The deployment established a single system of record for scheduling and work order execution, supporting field teams responsible for installation, maintenance, and on site repair of telecommunications assets.
Configuration centered on core Field Service Management capabilities offered by Click Field Service Edge, including rules based scheduling and automated dispatch, skills based technician matching, work order lifecycle management, mobile technician applications with offline capability, parts and inventory tracking, and route optimization. The implementation emphasized SLA orchestration and real time schedule optimization, with configurable rule authoring for prioritization, escalation, and service window alignment.
Governance created centralized scheduling ownership within field operations and defined role based access for dispatchers, supervisors, and technicians, coupled with updated job acceptance and escalation workflows. Rollout followed phased enablement of dispatcher hubs and mobile user groups, supported by operational training and configuration governance to sustain consistent execution of field processes.
|
|
|
|
|
OSS/BSS | ERP Services and Operations |
|
2018 | 2018 |
|
|
|
|
|
OSS/BSS | ERP Services and Operations |
|
2021 | 2021 |
|
|
|
|
|
Retail Management | ERP Services and Operations |
|
2011 | 2011 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Cognitive Computing | AI-Powered Application |
|
2023 | 2023 |
|
|
|
|
|
Computer Vision | AI-Powered Application |
|
2017 | 2017 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Document Management | Content Management |
|
2013 | 2014 |
|
|
|
|
|
Video Editing | Content Management |
|
2019 | 2019 |
|
|
|
|
|
Video Editing | Content Management |
|
2021 | 2021 |
|
SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Demand Forecasting and Planning | SCM |
|
2025 | 2025 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center, Customer Engagement | CRM |
|
2014 | 2015 |
|
|
|
|
|
Customer Engagement | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Engagement | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Support | CRM |
|
2021 | 2021 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2013 | 2013 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
|
|
|
|
IT Service Management | ITSM |
|
2012 | 2012 |
|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
|
|
|
|
|
IT Service Management | ITSM |
|
2016 | 2016 |
|
Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2015 | 2015 |
|
|
|
|
|
Supplier Relationship Management | Procurement |
|
2015 | 2015 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2020 | 2020 |
|
|
|
|
|
Apps Development | PaaS |
|
2021 | 2021 |
|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at Bouygues Telecom
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Bouygues Telecom Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bouygues Telecom IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bouygues Telecom digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Bouygues Telecom Technographics
Bouygues Telecom is a Communications organization based in France,
with around 10500 employees and annual revenues of $8.47 billion.
Bouygues Telecom operates a diverse technology stack with applications such as
Serrala FinanceSuite, Crunchr People Analytics and Click Field Service Edge,
covering areas like AP Automation, Workforce Analytics and Field Service Management.
Bouygues Telecom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, Crunchr and ClickSoftware.
Bouygues Telecom recently adopted applications including
RELEX Demand Planning in 2025, Odaptos Platform in 2023 and NetCracker BSS/OSS in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bouygues Telecom’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bouygues Telecom’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bouygues Telecom technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.