Bowlero
222 W 44th Street,
New York, 10036, NY,
United States
New York, 10036, NY,
United States
1 800-342-5263
Leisure and Hospitality
Bowlero Technographics
Bowlero Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bowlero and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9000 Bowlero employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bowlero has purchased the following applications: Olark Live Chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2017, Acquia Cloud for Web Content Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bowlero is running and its propensity to invest more and deepen its relationship with Olark , Microsoft , Glisser or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bowlero revenues, which have grown to $600.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bowlero intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bowlero Tech Stack and Enterprise Applications
Bowlero AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Bowlero implemented Olark Live Chat on its public website to provide web-based customer engagement. The implementation embeds the Olark Live Chat widget in the site front-end, delivering real-time messaging, visitor monitoring and session-level transcript capture. This deployment sits in the Chatbots and Conversational AI category and is used to support online customer support and inbound sales inquiries. Bowlero using Olark Live Chat in the Chatbots and Conversational AI category provides a dedicated conversational channel for web customer service.
Configuration and operational setup reflect standard functional modules aligned with Chatbots and Conversational AI, including the web chat widget, an agent console for operators, chat transcript logging and canned response automation. Operational ownership is centered on digital customer service and web operations teams, integrating the chat channel into Bowlero's online support workflows. The implementation is realized as a site-embedded conversational layer that captures sessions for handoff to agents and for service continuity.
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Bowlero Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Bowlero implemented Microsoft 365 for Collaboration. Microsoft 365 is referenced on Bowlero's public website, confirming the vendor's cloud productivity suite is part of Bowlero's external technology footprint.
The deployment reflects typical Microsoft 365 Collaboration capabilities, including cloud email and calendaring, SharePoint Online content collaboration, OneDrive file synchronization, and Teams-based communications, which together support corporate collaboration and knowledge sharing. The architecture is consistent with cloud-hosted Microsoft 365 services provisioned under centralized identity and access controls common to Microsoft 365 deployments.
Operational scope centers on Collaboration for business functions such as corporate communications, internal collaboration, and content management, aligning Microsoft 365 with Bowlero's office and administrative workflows. The public site reference to Microsoft 365 indicates at least a surface-level connection between the corporate web presence and Bowlero's Microsoft 365 Collaboration environment, positioning Microsoft 365 as a core collaboration platform for Bowlero.
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Event Management | Collaboration |
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2020 | 2020 |
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Bowlero Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acquia | Legacy | Acquia Cloud | Web Content Management | Content Management | n/a | 2020 | 2020 |
In 2020, Bowlero deployed Acquia Cloud to support its public website, adopting Acquia Cloud for Web Content Management. The implementation used cloud-hosted environments to centralize site operations, implementing standard environment separation for development, staging and production, and leveraging managed platform services to support scalable content delivery and platform stability. This configuration placed Acquia Cloud at the center of Bowlero website operations and content lifecycle management.
Acquia Cloud was configured to enable core Web Content Management capabilities, including content authoring and templating, responsive site theming, digital asset management and editorial workflows with role based publishing controls. Governance emphasized centralized editorial processes and staged publishing to support marketing and site operations teams, with configuration and automation aligned to standard CMS deployment patterns. The deployment narrative positions Bowlero, Acquia Cloud, Web Content Management and website content operations in a single operational stack.
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Bowlero eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Bowlero CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Loyalty | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Bowlero ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Bowlero TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Bowlero IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Bowlero CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Bowlero
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Bowlero Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bowlero IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bowlero digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Bowlero Technographics
Bowlero is a Leisure and Hospitality organization based in United States,
with around 9000 employees and annual revenues of $600.0 million.
Bowlero operates a diverse technology stack with applications such as
Olark Live Chat, Microsoft 365 and Acquia Cloud,
covering areas like Chatbots and Conversational AI, Collaboration and Web Content Management.
Bowlero has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Olark, Microsoft and Acquia.
Bowlero recently adopted applications including
Yelp Ads in 2023, Salesforce Sales Cloud in 2021 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bowlero’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bowlero’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bowlero technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.