Box UK
Westgate Court Westgate Street,
Cardiff, CF10 1DD,
United Kingdom
Cardiff, CF10 1DD,
United Kingdom
44 29 2022-8822
Professional Services
Box UK Technographics
Box UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Box UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60 Box UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Box UK has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2020, Hotjar for Customer Experience in 2015, Pathwire Mailgun for Transactional Email in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Box UK is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , Google , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Box UK revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Box UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Box UK Tech Stack and Enterprise Applications
Box UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020 Box UK implemented Zoom as its Audio Video and Web Conferencing platform and is using Zoom on their website to provide client meeting access and remote collaboration entry points. The deployment leverages Zoom as a cloud hosted conferencing service to deliver meetings, video calls, chat, and screen sharing across the firm, covering internal collaboration and client facing professional services delivery for the company’s 60 employees. Configuration focused on account provisioning, host role assignment, meeting scheduling, and basic security controls consistent with Audio Video and Web Conferencing workflows.
Zoom configuration emphasized core modules such as Meetings, Webinars, Chat, and screen sharing to support scheduled client consultations, ad hoc video calls, and team collaboration. The website integration exposes join and scheduling links to external clients, creating a direct client access flow from public pages to Zoom meeting sessions while administrative settings centralize user and meeting governance. Governance and process adjustments concentrated on standardized provisioning, host permissions, and usage policies to align conferencing operations with professional services engagement processes.
|
|
|
|
|
Collaboration | Collaboration |
|
2013 | 2013 |
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
Box UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2015 | 2015 |
In 2015, Box UK implemented Hotjar on its public website to strengthen Customer Experience instrumentation. The deployment centered on web-based behavioral analytics, deploying Hotjar session recordings and heatmaps to observe user interactions across service and product pages, and using on-site feedback widgets and polls to capture qualitative input. The application name Hotjar and the Apps Category Customer Experience are integral to the configuration and analysis workflows. The implementation used client-side tag instrumentation typical for Hotjar, focused on page-level data capture and user journey visibility.
Operational coverage targeted marketing, UX, and client-facing teams at Box UK, enabling qualitative research and funnel review workstreams tied to website content and lead capture flows. Governance emphasized page tagging standards, consent-aware tracking configuration, and a regular analysis cadence for form and funnel optimization. The implementation remained scoped to website-level behavioral analytics using Hotjar, with functional terminology such as session replay, heatmaps, feedback polls, and conversion funnel analysis used in ongoing operational reporting.
|
|
|
|
|
Customer Support | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Box UK PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sinch | Legacy | Pathwire Mailgun | Transactional Email | PaaS | n/a | 2020 | 2020 |
In 2020, Box UK implemented Pathwire Mailgun as its Transactional Email solution. Box UK uses Pathwire Mailgun on their website to deliver transactional messages and manage event driven email workflows that support customer communications and account notifications.
The deployment leverages Pathwire Mailgun core capabilities common to Transactional Email platforms, including SMTP relay and REST API integration, template management and personalization, webhook event streams for delivery and bounce handling, and built in deliverability controls. Configuration emphasizes template versioning, programmatic send logic, and event based retry and suppression rules to sustain consistent transactional delivery.
Integration is executed at the website layer with server side API calls and SMTP routing for transactional traffic, and webhooks feeding monitoring and logging systems for operational visibility. Governance centers on template control and event handling workflows, aligning engineering and customer operations for incident response and message integrity.
|
Box UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
IT Decision Makers and Key Stakeholders at Box UK
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Box UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Box UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Box UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Box UK Technographics
Box UK is a Professional Services organization based in United Kingdom,
with around 60 employees and annual revenues of $6.0 million.
Box UK operates a diverse technology stack with applications such as
Zoom, Hotjar and Pathwire Mailgun,
covering areas like Audio Video and Web Conferencing, Customer Experience and Transactional Email.
Box UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zoom Video Communications, Contentsquare and Sinch.
Box UK recently adopted applications including
Slack Connect in 2022, Salesforce Sales Cloud in 2021 and Zoom in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Box UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Box UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Box UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.