BrandsMart USA
3200 SW 42nd St,
Fort Lauderdale, 33312, FL,
United States
Fort Lauderdale, 33312, FL,
United States
1 954-797-4000
Retail
BrandsMart USA Technographics
BrandsMart USA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BrandsMart USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 BrandsMart USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BrandsMart USA has purchased the following applications: Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2015, nuVizz TMS Route Planning and Optimization for Real-Time Transportation Visibility in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BrandsMart USA is running and its propensity to invest more and deepen its relationship with Freshworks , Microsoft , nuVizz or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BrandsMart USA revenues, which have grown to $750.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BrandsMart USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BrandsMart USA Tech Stack and Enterprise Applications
BrandsMart USA AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, BrandsMart USA deployed Freshdesk Messaging (Formerly Freshchat) on its website to provide real-time conversational support. The implementation positions Freshdesk Messaging (Formerly Freshchat) as the companys Chatbots and Conversational AI platform for web-based customer engagement and inquiry handling. The deployment focuses on an embedded web chat widget and automated messaging flows to capture pre-sales questions and support requests, using bot-led triage and scripted replies to surface intent and route conversations. Functional capabilities configured include persistent conversation threads, canned responses, proactive messaging triggers, and agent handoff to live support to preserve context across sessions. Operational ownership resides with digital customer service and e-commerce support teams, who manage conversational workflows and knowledge base alignment, while monitoring conversation analytics and message volume to refine bot flows. Governance includes configuration of routing and escalation rules and ongoing tuning of automated workflows, reflecting an implementation scoped to website-driven customer service and online sales assistance.
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BrandsMart USA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, BrandsMart USA implemented Microsoft 365 to support Collaboration across the organization. The implementation targeted a 300-employee United States retail company and was positioned to centralize productivity and communication for corporate and web-facing teams.
Microsoft 365 was deployed as a cloud-hosted SaaS tenant providing core Collaboration capabilities such as cloud email, document co-authoring, and real-time communication and presence, enabling unified content and workflow for corporate, marketing, and web teams. The deployment included centralized tenant administration, role-based access controls, and cloud identity integration to manage user provisioning and governance across the organization. BrandsMart USA uses Microsoft 365 on their website, indicating integration between cloud productivity services and the public digital storefront to support content publishing and collaboration workflows.
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BrandsMart USA SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| nuVizz | Legacy | nuVizz TMS Route Planning and Optimization | Real-Time Transportation Visibility | SCM | n/a | 2016 | 2016 |
In 2016, BrandsMart USA implemented nuVizz TMS Route Planning and Optimization, deploying a Real-Time Transportation Visibility application to enhance its appliance and furniture white-glove delivery experience. The deployment leveraged nuVizz's nuDeliverIt mobile delivery tracking TMS to introduce live shipment visibility and mobile delivery workflows for drivers.
The implementation included real-time tracking, electronic proof-of-delivery, customer notifications, and in-app feedback, combined with routing and optimization capabilities to coordinate last-mile schedules and driver assignments. nuVizz TMS Route Planning and Optimization was configured to support mobile proof capture workflows, automated customer communication modules, and route orchestration aligned to field execution.
Deployment targeted transportation and last-mile processes across BrandsMart USA's U.S. white-glove delivery operations, impacting delivery operations and customer service workflows. Rollout in 2016 aimed to improve on-time performance, delivery accuracy, and customer communication, while standardizing proof-of-delivery and notification processes and capturing in-app feedback for operational review.
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BrandsMart USA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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BrandsMart USA ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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BrandsMart USA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at BrandsMart USA
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by BrandsMart USA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from BrandsMart USA IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the BrandsMart USA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD BrandsMart USA Technographics
BrandsMart USA is a Retail organization based in United States,
with around 300 employees and annual revenues of $750.0 million.
BrandsMart USA operates a diverse technology stack with applications such as
Freshdesk Messaging (Formerly Freshchat), Microsoft 365 and nuVizz TMS Route Planning and Optimization,
covering areas like Chatbots and Conversational AI, Collaboration and Real-Time Transportation Visibility.
BrandsMart USA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Freshworks, Microsoft and nuVizz.
BrandsMart USA recently adopted applications including
Attentive in 2021, Quantil CDN360 in 2021 and Freshdesk Messaging (Formerly Freshchat) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BrandsMart USA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BrandsMart USA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BrandsMart USA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.