Breakthru Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Breakthru and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 975 Breakthru employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Breakthru has purchased the following applications: Microsoft Azure SignalR Service for CPaaS (Communication Platform as a Service) in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Breakthru is running and its propensity to invest more and deepen its relationship with Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Breakthru revenues, which have grown to $146.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Breakthru intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure SignalR Service | CPaaS (Communication Platform as a Service) | PaaS | Instant Technologies | 2025 | 2025 |
In 2025, Breakthru implemented Microsoft Azure SignalR Service as the real-time messaging backbone for Instant Chime, an application built and deployed by Instant Technologies, to support service desk and customer engagement inside Microsoft Teams. The project is categorized under CPaaS (Communication Platform as a Service) and targeted customer engagement and employee wellbeing at a global scope.
Instant Chime was configured to deliver real-time notifications, alerts, presence signaling, and in Teams service desk workflows, with Microsoft Azure SignalR Service providing persistent connection management and low-latency push delivery for event-driven messages. The deployment emphasized CPaaS functional modules such as real-time messaging, notifications orchestration, and presence-based routing to surface incidents and customer interactions to agents inside Teams. Configuration work focused on mapping alert types to channel routing and agent notification policies.
Integrations were explicitly centered on Microsoft Teams for the user-facing experience, and Microsoft Azure SignalR Service for notifications and alerts, linking backend service desk events to front-line agents and sales touchpoints. Operational coverage included global employee wellbeing and customer engagement functions, instrumenting service desk and sales workflows for real-time escalation and response. Instant Technologies managed the technical integration and application configuration within Teams.
Governance and rollout concentrated on notification routing rules, support escalation workflows, and configuration standardization to ensure consistent agent behavior across regions. According to the Microsoft partner case study, the implementation delivered 98% first touch support resolution and improved low touch sales conversion.
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