Thetford, IP24 1BT,
United Kingdom
Breckland Council Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Breckland Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 308 Breckland Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Breckland Council has purchased the following applications: Integra Centros ERP for ERP Financial in 2015, Soprano Ubisend Chatbot for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Breckland Council is running and its propensity to invest more and deepen its relationship with Capita Integrated Business Solutions , Soprano , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Breckland Council revenues, which have grown to $85.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Breckland Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Capita Integrated Business Solutions | Legacy | Integra Centros ERP | ERP Financial | ERP Financial Management | n/a | 2015 | 2016 |
In 2015, Breckland Council implemented Integra Centros ERP supplied by Capita Integrated Business Solutions. Integra Centros ERP is categorized as ERP Financial and was provisioned to manage the council's core finance and corporate services.
The deployment focused on delivering core financial management capabilities typical of the ERP Financial category, including general ledger, accounts payable, accounts receivable, budgeting, procurement workflows and fixed asset accounting configured to local government accounting practice. Implementation work included chart of accounts design, workflow approval configuration and role based access to align transactional processing with statutory reporting cycles.
Operational scope centered on the council's finance, accounts and procurement teams, with the system positioned as the authoritative source for financial transaction processing and internal control. Governance was established through segregation of duties controls, configured approval hierarchies and audit logging to support compliance and monthly reporting processes.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Soprano | Legacy | Soprano Ubisend Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Breckland Council deployed the Soprano Ubisend Chatbot under a Crown Commercial Service contract to automate customer service and contact centre workflows. The solution was implemented as a Chatbots and Conversational AI layer to handle resident enquiries across core service areas.
The Soprano Ubisend Chatbot was configured to handle enquiries for bins, council tax and planning, providing self service Q&A and scripted conversational flows to address common requests. The implementation emphasized high automation of first contact handling, with the bot answering approximately 80 percent of enquiries and 70 percent of users reporting answers as helpful, and it rapidly recovered staff time by reducing manual handling.
Operational deployment began on digital channels for resident interactions and was expanded into voice channels in subsequent phases, with a voicebot brought live after the initial rollout. The project focused on customer service and contact centre automation, extending conversational capabilities across web and voice entry points.
Governance and procurement followed the Crown Commercial Service contracting framework in 2021, enabling a phased rollout and channel expansion. Ongoing phases centered on broadening conversational coverage and embedding the Soprano Ubisend Chatbot into council customer engagement workflows.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Citizen Engagement | CRM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2012 | 2012 |
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