Westminster, 92683-2704, CA,
United States
Brett Robinson Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Brett Robinson and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Brett Robinson employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Brett Robinson has purchased the following applications: Chartbeat for Analytics and BI in 2014, Slack Connect for Collaboration in 2022, TravelNet Track Pulse Contact Center for Call Center in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Brett Robinson is running and its propensity to invest more and deepen its relationship with Chartbeat , Salesforce , TravelNet Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Brett Robinson revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Brett Robinson intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Chartbeat | Legacy | Chartbeat | Analytics and BI | Analytics and BI | n/a | 2014 | 2014 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TravelNet Solutions | Legacy | TravelNet Track Pulse Contact Center | Call Center | CRM | n/a | 2020 | 2021 |
In 2020, Brett Robinson implemented TravelNet Track Pulse Contact Center, a Call Center application from TravelNet Solutions to centralize reservations and guest interactions. The deployment uses TrackSuite with TrackPulse to operate a 20-seat reservations and contact center, consolidating guest and reservation data for faster handling and expanded upsell opportunity. The solution was selected after a 2020 evaluation and supports reservations and CRM workflows across the companys Alabama operations.
Configuration focused on centralizing guest and reservation records inside TravelNet Track Pulse Contact Center and instrumenting agent workflows for reservations handling, guest profile lookup, and scripted upsell processes. Integrations and data consolidation occur within the TrackSuite environment to streamline reservation-to-CRM workflows and reduce handoff friction in call handling. Operational scope covers a single 20-seat contact center serving Alabama properties, with governance organized around contact center orchestration, centralized data stewardship, and standardized upsell and reservation workflows. The implementation is reported to have reduced operational costs by about 40 percent and improved call center efficiency and direct sales across their Alabama operations.
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CRM | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2008 | 2008 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2014 | 2014 |
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Tag Management | CRM |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2010 | 2010 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2019 | 2019 |
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