List of TravelNet Track Pulse Contact Center Customers
Cottage Grove, 55016, MN,
United States
Since 2010, our global team of researchers has been studying TravelNet Track Pulse Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TravelNet Track Pulse Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TravelNet Track Pulse Contact Center for Call Center include: Cape & Coast Premier Properties, a United States based Leisure and Hospitality organisation with 120 employees and revenues of $15.0 million, Brett Robinson, a United States based Leisure and Hospitality organisation with 10 employees and revenues of $1.0 million, Carolina Mornings, a United States based Leisure and Hospitality organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using TravelNet Track Pulse Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Brett Robinson | Leisure and Hospitality | 10 | $1M | United States | TravelNet Solutions | TravelNet Track Pulse Contact Center | Call Center | 2020 | n/a |
In 2020, Brett Robinson implemented TravelNet Track Pulse Contact Center, a Call Center application from TravelNet Solutions to centralize reservations and guest interactions. The deployment uses TrackSuite with TrackPulse to operate a 20-seat reservations and contact center, consolidating guest and reservation data for faster handling and expanded upsell opportunity. The solution was selected after a 2020 evaluation and supports reservations and CRM workflows across the companys Alabama operations.
Configuration focused on centralizing guest and reservation records inside TravelNet Track Pulse Contact Center and instrumenting agent workflows for reservations handling, guest profile lookup, and scripted upsell processes. Integrations and data consolidation occur within the TrackSuite environment to streamline reservation-to-CRM workflows and reduce handoff friction in call handling. Operational scope covers a single 20-seat contact center serving Alabama properties, with governance organized around contact center orchestration, centralized data stewardship, and standardized upsell and reservation workflows. The implementation is reported to have reduced operational costs by about 40 percent and improved call center efficiency and direct sales across their Alabama operations.
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Cape & Coast Premier Properties | Leisure and Hospitality | 120 | $15M | United States | TravelNet Solutions | TravelNet Track Pulse Contact Center | Call Center | 2024 | n/a |
In 2024, Cape & Coast Premier Properties implemented TravelNet Track Pulse Contact Center as part of its TrackSuite deployment to unify guest communications across its Florida Gulf Coast portfolio. The deployment is categorized as Call Center and was positioned to support sales, contact center, and CRM processes across the company in the United States.
The TravelNet Track Pulse Contact Center implementation consolidated contact routing, centralized voice and messaging channels, and linked contact records into the TrackSuite CRM workflow to support reservation and guest engagement workflows. Configuration emphasized standard Call Center capabilities such as omnichannel routing, call recording and reporting, and queue management to streamline agent handling and to instrument contact center performance for operations and revenue teams.
Operational scope focused on the Florida Gulf Coast portfolio, with rollout covering sales and contact center functions and CRM-aligned guest communications. Governance aligned contact handling procedures with TrackSuite CRM processes to reduce fragmentation between front desk, reservations, and guest services, enabling more consistent guest interaction workflows and rapid staffing scaling without large payroll increases.
The company reported outcomes tied to the deployment, including a reported 55% increase in revenue and higher direct bookings, outcomes attributed to unified guest communications and more efficient scaling of contact center operations enabled by TravelNet Track Pulse Contact Center.
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Carolina Mornings | Leisure and Hospitality | 10 | $1M | United States | TravelNet Solutions | TravelNet Track Pulse Contact Center | Call Center | 2022 | n/a |
In 2022, Carolina Mornings adopted TravelNet Track Pulse Contact Center to centralize reservations, guest communications, and distribution for its Asheville-area portfolio. The implementation used TravelNet Solutions TrackSuite capabilities to provision a single contact handling layer under the Call Center application category, with U.S.-based deployment focused on reservations and guest support operations.
Deployment configured core modules for reservations management, guest communication workflows, and distribution orchestration within TravelNet Track Pulse Contact Center, alongside contact center functions such as session routing, agent queuing, and operational reporting typical of Call Center platforms. The configuration enabled extensive automation, with more than 400 triggers running daily to automate booking confirmations, guest follow ups, and internal alerts, which streamlined reservations and CRM processes.
Operational scope covered the small property management operations including reservations staff and guest support teams serving the Asheville market, consolidating fragmented communications into the TrackSuite environment. Governance emphasized standardized workflows and automation rules to ensure consistent contact handling and improved reporting, and the 2022 implementation produced clearer support workflows and reporting improvements.
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