Salem, 03079, NH,
United States
Brick Street Software Technographics
Brick Street Software Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Brick Street Software and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Brick Street Software employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Brick Street Software has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Zendesk Service for Customer Support in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Brick Street Software is running and its propensity to invest more and deepen its relationship with Google , Zendesk , Brick Street Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Brick Street Software revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Brick Street Software intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Brick Street Software Tech Stack and Enterprise Applications
Brick Street Software Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Brick Street Software implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The deployment leverages Google Workspace as a cloud-hosted SaaS architecture, provisioning user accounts on the company domain and centralizing email, calendar, and document collaboration for the small professional services firm. Google Workspace provides core collaboration capabilities including Gmail, Google Calendar, Google Drive, Google Docs, Sheets, Slides, and Google Meet, aligning to project delivery and internal coordination workflows. The company website explicitly references Google Workspace, indicating a public-facing association with the application.
At a functional level Google Workspace is administered through the Google Admin console to manage user lifecycle, access controls, and domain policies for approximately 10 employees across consulting and operations functions. Configuration emphasizes shared drives, real-time document co-editing, calendar scheduling, and centralized storage to support client engagement and internal collaboration. The architecture favors cloud-native identity and email routing rather than on-premises infrastructure, enabling streamlined account provisioning and lightweight governance consistent with a small professional services organization.
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Brick Street Software CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2018 | 2018 |
In 2018, Brick Street Software implemented Zendesk Service to provide Customer Support via its public website. The company is a United States professional services firm with approximately 10 employees, and the deployment focuses on a web embedded customer support channel using Zendesk Service for client inquiry intake.
The implementation centers on core Customer Support capabilities typical of Zendesk Service, including centralized ticketing and case management, agent workspaces for handling requests, a knowledge base for self service content, and configurable ticket forms and macros to standardize responses. Configuration and automation are proportionate to a small support team, with routing rules and role based access controls to direct cases to client services staff and preserve visibility across the organization.
Operational governance is maintained internally, with designated administrators responsible for workflow configuration, permission sets, and incremental adjustments to ticketing processes. The rollout is scoped to the company website as the primary channel, supporting the client facing customer support function across Brick Street Software.
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Marketing Automation | CRM |
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2001 | 2001 |
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IT Decision Makers and Key Stakeholders at Brick Street Software
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Apps Being Evaluated by Brick Street Software Executives
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