AI Buyer Insights:

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Brightfin Tech Stack and Enterprise Applications

Brightfin AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Terminus Legacy Terminus Chat Experiences Chatbots and Conversational AI AI-Powered Application n/a 2021 2021
In 2021 Brightfin implemented Terminus Chat Experiences, deploying a Chatbots and Conversational AI capability on its public website. The deployment focused on customer-facing conversational interactions for lead capture and client inquiries tied to the firm’s professional services offering. Implementation used an embedded web chat widget front end paired with a managed conversational engine consistent with Chatbots and Conversational AI platforms. Configuration work emphasized conversational flow design, intent detection, session continuity, and pre-chat qualification, and the Terminus Chat Experiences instance was configured to present contextual welcome messages and route conversations based on defined intents. Functional modules implemented included conversation design, lead capture forms, intent routing, templated responses, and handoff workflows to internal teams. Message orchestration and response templating were applied to standardize client engagement and support marketing and sales qualification workflows, using node-based flows and fallback intents as part of the configuration. Operational ownership aligned with Brightfin digital marketing and sales functions in the United States, with governance processes for conversation script updates, testing, and iterative tuning. Rollout proceeded in phases across website entry points and service pages to allow progressive refinement of conversation paths and monitoring-driven adjustments.
Brightfin Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2021 2021
Collaboration Collaboration 2022 2022
Survey and Questionnaire Collaboration 2022 2022
Brightfin CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Terminus Legacy Terminus ABM Platform Account Based Marketing CRM n/a 2021 2021
Account Based Marketing CRM 2021 2021
Customer Experience CRM 2021 2021
Digital Advertising Platform CRM 2021 2021
Marketing Automation CRM 2022 2022
Marketing Automation CRM 2021 2021
Tag Management CRM 2021 2021
Brightfin ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2022 2022
IT Service Management ITSM 2021 2021
Brightfin PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2021 2021
Brightfin IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Application Hosting and Computing Services IaaS 2019 2019
Content Delivery Network IaaS 2021 2021

IT Decision Makers and Key Stakeholders at Brightfin

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Brightfin Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Brightfin IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Brightfin digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Brightfin Technographics
Brightfin is a Professional Services organization based in United States, with around 250 employees and annual revenues of $60.0 million.
Brightfin operates a diverse technology stack with applications such as Terminus Chat Experiences, Microsoft 365 and Terminus ABM Platform, covering areas like Chatbots and Conversational AI, Collaboration and Account Based Marketing.
Brightfin has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Terminus and Microsoft.
Brightfin recently adopted applications including Slack Connect in 2022, Typeform in 2022 and Salesforce Marketing Cloud in 2022, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Brightfin’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Brightfin’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Brightfin technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.