Brilliant Earth
300 Grant Avenue, Third Floor,
San Francisco, 94108, CA,
United States
San Francisco, 94108, CA,
United States
1 800-465-2422
Retail
Brilliant Earth Technographics
Brilliant Earth Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Brilliant Earth and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 345 Brilliant Earth employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Brilliant Earth has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2019, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2011, Everledger Diamond Platform for Blockchain Platform in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Brilliant Earth is running and its propensity to invest more and deepen its relationship with Oracle , LivePerson , Everledger or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Brilliant Earth revenues, which have grown to $163.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Brilliant Earth intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Brilliant Earth Tech Stack and Enterprise Applications
Brilliant Earth ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, Brilliant Earth implemented Oracle NetSuite ERP to consolidate core financial operations. The deployment focused on ERP Financial capabilities to support corporate finance, accounting, and procurement functions for the 345 employees retail business.
The Oracle NetSuite ERP installation configured core financial modules including general ledger, accounts payable, accounts receivable, cash management, fixed assets, and revenue management. Financial controls such as multi book accounting, a centralized chart of accounts, intercompany accounting, period close sequencing, bank reconciliation automation, and audit trail functionality were implemented to align accounting workflows with retail revenue and procurement cycles. Order to cash and procure to pay workflows were modeled in the ERP Financial system to support billing, vendor payments, and standardized financial reporting.
Operational coverage centered on corporate finance and accounting teams, with rollout governance establishing role based access controls, month end close procedures, and clear ownership for ledgers and subledgers. Training and process documentation supported standardized journal entry practices and reporting templates across business units. Oracle NetSuite ERP served as the primary ERP Financial platform for financial consolidation and ongoing accounting operations.
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Brilliant Earth AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
In 2011, Brilliant Earth deployed LivePerson Conversational Cloud, a Chatbots and Conversational AI solution, on its public website to support customer service and ecommerce interactions. The implementation is focused on web-based messaging to manage real-time customer inquiries, guided conversational flows, and agent handoff to support purchase guidance and post-sale service for online shoppers.
The LivePerson Conversational Cloud deployment uses an embedded website messaging widget and orchestrates automated conversational flows with intent detection and bot to human routing, while providing agents a centralized console for live conversation management. Operational governance includes conversation analytics, content and response governance, and iterative model tuning to maintain conversational quality and defined escalation workflows for Brilliant Earth customer service and ecommerce teams.
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Brilliant Earth Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Everledger | Legacy | Everledger Diamond Platform | Blockchain Platform | Blockchain | n/a | 2018 | 2018 |
In 2018, Brilliant Earth implemented Everledger Diamond Platform. The Everledger Diamond Platform, classified as Blockchain Platform, was deployed to instrument Brilliant Earth’s jewellery supply chain and to create an immutable provenance record of authenticity and ownership for supply chain stakeholders.
The implementation centered on blockchain-native provenance capabilities, including a distributed ledger for chain of custody events, cryptographic anchoring of item records, and digital certificates of authenticity tied to individual diamond and jewellery assets. Configuration work focused on issuing and recording provenance events, modeling stakeholder roles and permissions, and establishing immutable audit trails and verification workflows consistent with Blockchain Platform functional patterns.
Operational coverage emphasized supply chain and sourcing workflows, with use cases spanning sourcing due diligence, compliance verification, and downstream ownership tracking for customer-facing authenticity claims. Governance and process changes included stakeholder access controls, standardized event capture for provenance, and audit procedures to validate recorded ownership and authenticity, enabling stakeholders to independently verify item history through the Everledger Diamond Platform.
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Brilliant Earth Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Brilliant Earth eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2007 | 2007 |
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Personalization and Product Recommendations | eCommerce |
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2014 | 2014 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Brilliant Earth CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2012 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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PR and Media Communication | CRM |
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2020 | 2020 |
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Brilliant Earth ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2022 | 2022 |
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Brilliant Earth TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Brilliant Earth PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Brilliant Earth IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Brilliant Earth CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Brilliant Earth
| First Name | Last Name | Title | Function | Department | Phone | |
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Owner | CXO | Finance | |
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VP, Marketing & Strategy | VP | Marketing | |
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Operations Manager, | Manager | Finance | |
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Accounting Associate | Manager | Finance | |
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Controller | Director | Finance | |
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Director Of Operations | Director | Finance | |
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Co-Founder, CEO | CXO | Finance | |
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Co-Founder, CEO | CXO | Finance | |
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Accounting Manager | Manager | Finance | |
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Accounting Manager | Manager | Finance | |
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Business Systems Manager | Manager | IT | |
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Accounting Associate | Manager | Finance | |
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Apps Being Evaluated by Brilliant Earth Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Brilliant Earth IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Brilliant Earth digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Brilliant Earth Technographics
Brilliant Earth is a Retail organization based in United States,
with around 345 employees and annual revenues of $163.0 million.
Brilliant Earth operates a diverse technology stack with applications such as
Oracle NetSuite ERP, LivePerson Conversational Cloud and Everledger Diamond Platform,
covering areas like ERP Financial, Chatbots and Conversational AI and Blockchain Platform.
Brilliant Earth has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, LivePerson and Everledger.
Brilliant Earth recently adopted applications including
Freshservice in 2022, Okta Identity Cloud in 2022 and Zoom in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Brilliant Earth’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Brilliant Earth’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Brilliant Earth technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.