Taipei City, 11493,
Taiwan
Brinnoorporated Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Brinnoorporated and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 59 Brinnoorporated employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Brinnoorporated has purchased the following applications: HelpCenter for Chatbots and Conversational AI in 2022, Slack Connect for Collaboration in 2022, Shopify for eCommerce in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Brinnoorporated is running and its propensity to invest more and deepen its relationship with Shark Byte , Salesforce , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Brinnoorporated revenues, which have grown to $13.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Brinnoorporated intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shark Byte | Legacy | HelpCenter | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Brinnoorporated deployed HelpCenter, a Chatbots and Conversational AI application, as a website embedded support channel on brinno.com. The deployment establishes a conversational front end to capture customer inquiries and surface self service content to distribution customers in Taiwan.
Implementation focused on a web chat widget and knowledge base configuration, using HelpCenter to publish FAQs, scripted response flows, and intent classification to drive automated replies. The configuration likely included session handling, context retention across exchanges, and escalation triggers to route complex queries to human agents, consistent with Chatbots and Conversational AI functional patterns.
HelpCenter was provisioned as a front line support interface on the public website, integrating with the company support workflow and internal ticketing processes where available, and instrumented to log transcripts for follow up. Operational coverage centers on customer service and order support functions, servicing the distribution business and web visitors rather than internal HR or finance workflows.
Governance emphasized centralized content management for the HelpCenter knowledge base, regular intent model tuning, and documented escalation procedures for agents handling conversational handoffs. Brinnoorporated HelpCenter Chatbots and Conversational AI implementation is positioned as a permanent customer engagement layer on the website, with configuration and governance oriented toward consistent customer responses and easier triage of support requests.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2022 | 2022 |
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