British Gas, part of Centrica
Millstream, Maidenhead Rd, Windsor SL4 5GD,
Windsor, SL4 5GD,
United Kingdom
Windsor, SL4 5GD,
United Kingdom
44 17 5349-4000
Utilities
British Gas, part of Centrica Technographics
British Gas, part of Centrica Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by British Gas, part of Centrica and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 British Gas, part of Centrica employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that British Gas, part of Centrica has purchased the following applications: Oracle Cloud HCM for Core HR in 2013, Experian Tallyman for Debt Collection and Recovery in 2007, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems British Gas, part of Centrica is running and its propensity to invest more and deepen its relationship with Oracle , Alvaria , Experian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing British Gas, part of Centrica revenues, which have grown to $465.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for British Gas, part of Centrica intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
British Gas, part of Centrica Tech Stack and Enterprise Applications
British Gas, part of Centrica HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | SAP HCM (HR) | Oracle Cloud HCM | Core HR | HCM | n/a | 2013 | 2014 |
In 2013, British Gas, part of Centrica, migrated from SAP HCM to Oracle Cloud HCM. The change moved Core HR workloads to Oracle HCM Fusion in a SaaS based deployment and targeted a global employee population of approximately 30000 employees worldwide. Oracle Cloud HCM served as the primary Core HR application to centralize workforce administration and employee master records across the organization.
Oracle Cloud HCM was configured to support standard Core HR functional modules including employee master data management, position and organization management, and HR transactional workflows. Configuration emphasized global data model harmonization and role based access controls to support centralized HR service centers alongside local HR teams.
A core technical element of the implementation was the interface between SAP ECC 6 and Oracle HCM Fusion, implemented to synchronize personnel master data and workforce transactions between Oracle Cloud HCM and SAP ERP. The integration processed inbound and outbound HR feeds to maintain consistent employee records across systems.
Governance established centralized HR data ownership and formal change control to align ECC 6 interfaces with Oracle configuration, supported by a phased rollout across global HR operations. Process standardization for Core HR workflows and consolidation of employee record management were focal points of the program.
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Workforce Management | HCM |
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2013 | 2013 |
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British Gas, part of Centrica ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Experian | Legacy | Experian Tallyman | Debt Collection and Recovery | ERP Services and Operations | n/a | 2007 | 2007 |
In 2007, British Gas implemented Experian Tallyman to manage utility customer arrears and collections in the United Kingdom. The deployment positioned Experian Tallyman as the core Debt Collection and Recovery application supporting British Gas finance and collections teams, focused on household and small business customer accounts.
Experian Tallyman was configured to automate contact strategies and orchestrate collections workflows, implementing account segmentation by risk and balance to prioritize recovery activity. Functional capabilities emphasized automated outbound contact sequencing, payment arrangement handling, and collections case management consistent with Debt Collection and Recovery operational patterns.
Operationally the implementation centralized collections processing within British Gas finance and collections operations across the UK, standardizing follow up cadence and case escalation rules. Experian announced that the Tallyman solution targeted finance and collections processes to improve recovery rates while lowering collection costs, outcomes reflected in the acquisition disclosure.
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Utilities ERP | ERP Services and Operations |
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2011 | 2011 |
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British Gas, part of Centrica Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, British Gas, part of Centrica, implemented Microsoft 365 to provide Collaboration capabilities for corporate communication and document management. Public signals on the British Gas website indicate Microsoft 365 components are in use and visible in the company’s public footprint.
The implementation centers on Microsoft 365 as a cloud hosted collaboration suite, with standard functional modules consistent with the Collaboration category, including Exchange Online for corporate email, Microsoft Teams for real time meetings and messaging, SharePoint Online and OneDrive for document storage and collaborative editing, and Outlook as the client access layer. Configuration work described aligns with tenant provisioning, identity enabled access controls, administrative role segregation, and governance features such as sharing controls and retention policies.
Operational coverage emphasizes business functions for internal communication, knowledge management, and team collaboration across British Gas operations in the United Kingdom. Governance appears to be organized around Microsoft 365 administration and user provisioning workflows, with policy controls applied through the platform’s native compliance and security configuration capabilities.
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British Gas, part of Centrica Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2015 | 2015 |
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British Gas, part of Centrica CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Call Tracking and Recording | CRM |
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2016 | 2016 |
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CRM | CRM |
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2015 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2022 | 2023 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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British Gas, part of Centrica EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2020 | 2021 |
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British Gas, part of Centrica ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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British Gas, part of Centrica PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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1996 | 1996 |
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Geology and Seismic Data Processing | PLM and Engineering |
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1996 | 1996 |
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Geology and Seismic Data Processing | PLM and Engineering |
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1996 | 1996 |
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Geology and Seismic Data Processing | PLM and Engineering |
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1996 | 1996 |
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British Gas, part of Centrica PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2014 | 2014 |
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British Gas, part of Centrica TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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British Gas, part of Centrica PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2009 | 2009 |
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Transactional Email | PaaS |
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2013 | 2013 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2018 | 2018 |
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British Gas, part of Centrica IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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British Gas, part of Centrica CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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DDoS Protection | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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British Gas, part of Centrica Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at British Gas, part of Centrica
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by British Gas, part of Centrica Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from British Gas, part of Centrica IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the British Gas, part of Centrica digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD British Gas, part of Centrica Technographics
British Gas, part of Centrica is a Utilities organization based in United Kingdom,
with around 2500 employees and annual revenues of $465.0 million.
British Gas, part of Centrica operates a diverse technology stack with applications such as
Oracle Cloud HCM, Experian Tallyman and Microsoft 365,
covering areas like Core HR, Debt Collection and Recovery and Collaboration.
British Gas, part of Centrica has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Experian and Microsoft.
British Gas, part of Centrica recently adopted applications including
WNS EXPIRIUS CX Solution Suite EX in 2022, Adobe Experience Cloud in 2021 and Adobe Target Standard in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of British Gas, part of Centrica’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates British Gas, part of Centrica’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete British Gas, part of Centrica technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.