London, NW1 2DB,
United Kingdom
British Library Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by British Library and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2100 British Library employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that British Library has purchased the following applications: NGA ResourceLink for Core HR in 2016, Hubspot CRM for CRM in 2019, Pathwire Mailgun for Transactional Email in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems British Library is running and its propensity to invest more and deepen its relationship with NGA HR , HubSpot , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing British Library revenues, which have grown to $175.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for British Library intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NGA HR | Legacy | NGA ResourceLink | Core HR | HCM | n/a | 2016 | 2016 |
In 2016, the British Library deployed NGA ResourceLink as its Core HR application. NGA Human Resources implemented the NGA ResourceLink application and concurrently supplied an ASP service to manage hosting and associated hardware services, along with a managed payroll service to operate the Library payroll functions.
The NGA ResourceLink deployment was configured to support core HR workflows, including employee records, workforce administration and integrated payroll processing workflows typical of Core HR systems. The managed payroll service explicitly supports the British Library payroll team with day to day payroll activities and handles monthly pay cycle completion, payslip production, BACS payments and third party payments, and it executes all end of year processes on behalf of the British Library.
NGA Human Resources’ ASP service centralizes operational support for the ResourceLink application by managing the hardware and associated services that underpin the deployment. Operational coverage focused on HR administration and payroll operations across the Library, with NGA operating payroll processing functions under the managed service.
Governance of the arrangement documented a clear operational split, with NGA Human Resources accountable for payroll processing and the Library retaining oversight of HR administration and payroll practicalities. The British Library NGA ResourceLink Core HR implementation therefore combined hosted application management with an outsourced payroll operating model to support ongoing HR and payroll operations.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2019 | 2019 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sinch | Legacy | Pathwire Mailgun | Transactional Email | PaaS | n/a | 2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Backup as a Service (BaaS) | IaaS |
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2020 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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