British Library
96 Euston Rd.,
London, NW1 2DB,
United Kingdom
London, NW1 2DB,
United Kingdom
44 330 333 1144
Professional Services
British Library Technographics
British Library Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by British Library and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2100 British Library employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that British Library has purchased the following applications: NGA ResourceLink for Core HR in 2016, Hubspot CRM for CRM in 2019, Pathwire Mailgun for Transactional Email in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems British Library is running and its propensity to invest more and deepen its relationship with NGA HR , HubSpot , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing British Library revenues, which have grown to $175.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for British Library intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
British Library Tech Stack and Enterprise Applications
British Library HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NGA HR | Legacy | NGA ResourceLink | Core HR | HCM | n/a | 2016 | 2016 |
In 2016, the British Library deployed NGA ResourceLink as its Core HR application. NGA Human Resources implemented the NGA ResourceLink application and concurrently supplied an ASP service to manage hosting and associated hardware services, along with a managed payroll service to operate the Library payroll functions.
The NGA ResourceLink deployment was configured to support core HR workflows, including employee records, workforce administration and integrated payroll processing workflows typical of Core HR systems. The managed payroll service explicitly supports the British Library payroll team with day to day payroll activities and handles monthly pay cycle completion, payslip production, BACS payments and third party payments, and it executes all end of year processes on behalf of the British Library.
NGA Human Resources’ ASP service centralizes operational support for the ResourceLink application by managing the hardware and associated services that underpin the deployment. Operational coverage focused on HR administration and payroll operations across the Library, with NGA operating payroll processing functions under the managed service.
Governance of the arrangement documented a clear operational split, with NGA Human Resources accountable for payroll processing and the Library retaining oversight of HR administration and payroll practicalities. The British Library NGA ResourceLink Core HR implementation therefore combined hosted application management with an outsourced payroll operating model to support ongoing HR and payroll operations.
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British Library CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2019 | 2019 |
In 2019, British Library implemented Hubspot CRM. The deployment centers on CRM capabilities embedded on the public website, using Hubspot CRM to capture form submissions, track visitor behavior, and centralize contact records for marketing and audience engagement. Configuration emphasized contact management, engagement pipeline tracking, form-based lead capture, and marketing automation workflows for nurture and segmentation.
Operational coverage focused on digital audience and marketing functions supporting external engagement and event promotion, with the Hubspot CRM instance positioned as the primary system for website-to-contact data flows. Governance established centralized CRM administration, defined contact lifecycle states, and data hygiene workflows to manage inbound web leads and maintain segmentation rules. The implementation leverages web forms and tracking instrumentation on the British Library site to feed contact profiles and behavioral data into Hubspot CRM.
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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British Library PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sinch | Legacy | Pathwire Mailgun | Transactional Email | PaaS | n/a | 2020 | 2020 |
In 2020, British Library implemented Pathwire Mailgun to manage transactional messaging on its public website. Pathwire Mailgun is deployed as the Transactional Email platform for web-triggered notifications and programmatic message delivery tied to the library's online services. This positions British Library Pathwire Mailgun Transactional Email as the primary channel for website-driven communications and customer-facing messages.
The deployment configures Mailgun API and SMTP relay capabilities, template management, webhook event handling, and deliverability monitoring to support automated sending and tracking. Operational scope centers on the website and digital services teams responsible for customer communications, with governance focused on centralized sending domains and standardized template workflows to ensure consistent message formatting and compliance. The implementation emphasizes programmatic integration with site workflows and event-driven email processes using Pathwire Mailgun.
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British Library IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Backup as a Service (BaaS) | IaaS |
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2020 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at British Library
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by British Library Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from British Library IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the British Library digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD British Library Technographics
British Library is a Professional Services organization based in United Kingdom,
with around 2100 employees and annual revenues of $175.0 million.
British Library operates a diverse technology stack with applications such as
NGA ResourceLink, Hubspot CRM and Pathwire Mailgun,
covering areas like Core HR, CRM and Transactional Email.
British Library has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as NGA HR, HubSpot and Sinch.
British Library recently adopted applications including
Pathwire Mailgun in 2020, Percona Backup for MongoDB in 2020 and Hubspot CRM in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of British Library’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates British Library’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete British Library technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.