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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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Bruss'help Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2022 2022
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Joomla Legacy Joomla 3.9 Web Content Management Content Management n/a 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Odoo Legacy Odoo Helpdesk Customer Support CRM dFakto 2020 2020
In 2020, Bruss'Help deployed Odoo Helpdesk with Odoo partner dFakto to centralize monitoring and case coordination for beneficiaries suspected of COVID-19 in Belgium. Odoo Helpdesk, categorized as Customer Support, was implemented alongside Odoo Contacts to create a single authoritative repository for intake, case tracking, beneficiary orientation and status updates across the network. The implementation configured Odoo Helpdesk workflows for volunteer intake, case ticketing, and doctor case notes, with Odoo Contacts used to manage records for approximately 150 partner organizations and 11 doctors. The platform was extended with configurable fields and rapid customization to capture medical diagnoses, orientation decisions such as hospital, hotel room or follow-up in dedicated structures, and automated reporting through integrated dashboards. dFakto delivered the monitoring platform within a few days, enabling simultaneous collaboration and real-time visibility across volunteers, associations and medical teams. Operational coverage included frontline associations and visiting doctors, with the system coordinating incoming reports, tracking changes live, and managing available places across reception structures. Governance and process changes included replacing a fragmented Excel-based reporting practice with structured ticket workflows, consolidated contact records and standardized medical encoding interfaces for clinicians. The result, as reported by Bruss'Help, is a centralized, automated Customer Support platform that reduces manual synchronization work and enables faster, coordinated responses to vulnerable people while preserving the ability to rapidly adapt fields and workflows to evolving needs.
Tag Management CRM 2021 2021
PPM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Project Portfolio Management PPM 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2021 2021
IT Decision Makers and Key Stakeholders at Bruss'help
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Bruss'help Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Bruss'help Technographics

Bruss'help is a Non Profit organization based in Belgium, with around 45 employees and annual revenues of $6.0 million.

Bruss'help operates a diverse technology stack with applications such as Microsoft 365, Joomla 3.9 and Odoo Helpdesk, covering areas like Collaboration, Web Content Management and Customer Support.

Bruss'help has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Joomla and Odoo.

Bruss'help recently adopted applications including Microsoft 365 in 2022, Joomla 3.9 in 2021 and Google Tag Manager in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Bruss'help’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Bruss'help’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Bruss'help technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.