Bruxelles, 1000,
Belgium
Bruss'help Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Bruss'help and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 45 Bruss'help employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bruss'help has purchased the following applications: Microsoft 365 for Collaboration in 2022, Joomla 3.9 for Web Content Management in 2021, Odoo Helpdesk for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bruss'help is running and its propensity to invest more and deepen its relationship with Microsoft , Joomla , Odoo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bruss'help revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bruss'help intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Joomla | Legacy | Joomla 3.9 | Web Content Management | Content Management | n/a | 2021 | 2021 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Odoo | Legacy | Odoo Helpdesk | Customer Support | CRM | dFakto | 2020 | 2020 |
In 2020, Bruss'Help deployed Odoo Helpdesk with Odoo partner dFakto to centralize monitoring and case coordination for beneficiaries suspected of COVID-19 in Belgium. Odoo Helpdesk, categorized as Customer Support, was implemented alongside Odoo Contacts to create a single authoritative repository for intake, case tracking, beneficiary orientation and status updates across the network.
The implementation configured Odoo Helpdesk workflows for volunteer intake, case ticketing, and doctor case notes, with Odoo Contacts used to manage records for approximately 150 partner organizations and 11 doctors. The platform was extended with configurable fields and rapid customization to capture medical diagnoses, orientation decisions such as hospital, hotel room or follow-up in dedicated structures, and automated reporting through integrated dashboards.
dFakto delivered the monitoring platform within a few days, enabling simultaneous collaboration and real-time visibility across volunteers, associations and medical teams. Operational coverage included frontline associations and visiting doctors, with the system coordinating incoming reports, tracking changes live, and managing available places across reception structures.
Governance and process changes included replacing a fragmented Excel-based reporting practice with structured ticket workflows, consolidated contact records and standardized medical encoding interfaces for clinicians. The result, as reported by Bruss'Help, is a centralized, automated Customer Support platform that reduces manual synchronization work and enables faster, coordinated responses to vulnerable people while preserving the ability to rapidly adapt fields and workflows to evolving needs.
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Tag Management | CRM |
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2021 | 2021 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
|
2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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