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● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

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Bryan Municipal Utilities
Location
841 East Edgerton St.,
Bryan, 43506, OH,
United States
Website
https://www.cityofbryan.net/
Phone
1 419-633-6100
Artw industry
Utilities
Employee
Revenue

Bryan Municipal Utilities Technographics

Bryan Municipal Utilities Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Bryan Municipal Utilities and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 35 Bryan Municipal Utilities employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Bryan Municipal Utilities has purchased the following applications: Ruby Live Chat for Chatbots and Conversational AI in 2020, ESET PROTECT for Endpoint Detection and Response (EDR) in 2019 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Bryan Municipal Utilities is running and its propensity to invest more and deepen its relationship with Ruby , ESET or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Bryan Municipal Utilities revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bryan Municipal Utilities intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Bryan Municipal Utilities Tech Stack and Enterprise Applications

Bryan Municipal Utilities AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Ruby Legacy Ruby Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
In 2020, Bryan Municipal Utilities implemented Ruby Live Chat on its public website. Ruby Live Chat is categorized as Chatbots and Conversational AI and is embedded as a web chat widget to triage citizen inquiries related to utility accounts, billing, and service requests. The deployment reflects a small municipal utilities operation with approximately 35 employees, indicating configuration optimized for a compact operator queue and human-assisted conversational workflows. Implementation emphasized web-based live messaging, operator routing, canned response templates, and chat transcript capture consistent with Chatbots and Conversational AI capabilities, with sessions managed by staff rather than fully autonomous bot flows. Operational ownership is aligned to customer service and billing functions, and the Ruby Live Chat instance is embedded site-wide to surface citizen messages directly through the municipal website interface. Configuration choices prioritize lightweight operator queues and clear escalation pathways suited to a single-site municipal utility environment.
Bryan Municipal Utilities CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ESET Legacy ESET PROTECT Endpoint Detection and Response (EDR) CyberSecurity n/a 2019 2019
In 2019, Bryan Municipal Utilities implemented ESET PROTECT. The deployment configured ESET PROTECT as a centralized locally hosted management server for Endpoint Detection and Response (EDR), and the product was pushed to all user workstations across the organization. The implementation targeted a small utilities environment of roughly 35 employees and covered more than 100 Windows endpoints. Configuration and operational integration leveraged Active Directory for user and group provisioning, Group Policy Objects for policy distribution and printer deployment, and PowerShell scripts for agent rollouts and maintenance. The ESET PROTECT server was provisioned inside the existing virtual infrastructure managed by vCenter and ESXi hosts, and endpoint patching and inventory workflows were coordinated with PDQ Deploy and PDQ Inventory. Operational governance included auditing Active Directory for expired and inactive accounts, instituting a new PC naming scheme, and aligning GPO driven configuration management with endpoint security policy enforcement. The ESET PROTECT rollout coincided with an upgrade of over 100 PCs to Windows 10 v21H2 and replacement of domain controllers and a file and print server with Windows Server 2019 Datacenter instances.

IT Decision Makers and Key Stakeholders at Bryan Municipal Utilities

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Bryan Municipal Utilities Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bryan Municipal Utilities IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bryan Municipal Utilities digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Bryan Municipal Utilities Technographics
Bryan Municipal Utilities is a Utilities organization based in United States, with around 35 employees and annual revenues of $3.0 million.
Bryan Municipal Utilities operates a diverse technology stack with applications such as Ruby Live Chat and ESET PROTECT, covering areas like Chatbots and Conversational AI and Endpoint Detection and Response (EDR).
Bryan Municipal Utilities has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Ruby and ESET.
Bryan Municipal Utilities recently adopted applications including Ruby Live Chat in 2020 and ESET PROTECT in 2019, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bryan Municipal Utilities’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Bryan Municipal Utilities’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bryan Municipal Utilities technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.