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● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

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● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

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● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Michelin, an e2open customer evaluated Oracle Transportation Management

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● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

BSS IT Support
Location
,
Milton Keynes, ,
United Kingdom
Website
https://www.myportallogin.com/
Phone
n/a
Artw industry
Professional Services
Employee
Revenue

BSS IT Support Technographics

BSS IT Support Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by BSS IT Support and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 BSS IT Support employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that BSS IT Support has purchased the following applications: SAP WalkMe for Digital Adoption in 2019, ConnectWise ChatAssist for Chatbots and Conversational AI in 2024, Hotjar for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems BSS IT Support is running and its propensity to invest more and deepen its relationship with SAP , Connectwise , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing BSS IT Support revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BSS IT Support intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

BSS IT Support Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP WalkMe Digital Adoption HCM n/a 2019 2019
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Connectwise Legacy ConnectWise ChatAssist Chatbots and Conversational AI AI-Powered Application n/a 2024 2024
In 2024, BSS IT Support deployed ConnectWise ChatAssist on its public website. BSS IT Support implemented ConnectWise ChatAssist, a Chatbots and Conversational AI application, to handle customer service and technical support intake and routing for the firm. The implementation uses the ConnectWise ChatAssist web chat widget embedded in the company website and relies on the vendor hosted conversational engine for natural language processing and session management. Functional capabilities configured include automated triage and intent recognition, pre chat intake forms, knowledge search assisted responses, transcript capture, and escalation workflows for handoff to human service desk agents. Administration is managed through the ChatAssist console where support staff configure response content, routing rules, operating hours, and agent access, and the tool is operated by the company support team to cover customer facing workflows for the United Kingdom based business.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Contentsquare Legacy Hotjar Customer Experience CRM n/a 2019 2019
Tag Management CRM 2019 2019
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2024 2024
Cloud Storage IaaS 2019 2019
Content Delivery Network IaaS 2024 2024
Content Delivery Network IaaS 2016 2016
IT Decision Makers and Key Stakeholders at BSS IT Support
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by BSS IT Support Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD BSS IT Support Technographics

BSS IT Support is a Professional Services organization based in United Kingdom, with around 10 employees and annual revenues of $1.0 million.

BSS IT Support operates a diverse technology stack with applications such as SAP WalkMe, ConnectWise ChatAssist and Hotjar, covering areas like Digital Adoption, Chatbots and Conversational AI and Customer Experience.

BSS IT Support has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP, Connectwise and Contentsquare.

BSS IT Support recently adopted applications including ConnectWise ChatAssist in 2024, Amazon EC2 in 2024 and Amazon CloudFront in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of BSS IT Support’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates BSS IT Support’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete BSS IT Support technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.