Bureau of Customs Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Bureau of Customs and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 570 Bureau of Customs employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bureau of Customs has purchased the following applications: IntegraHRIS Payroll for Payroll in 2021, Tidio Live Chat for Chatbots and Conversational AI in 2023, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bureau of Customs is running and its propensity to invest more and deepen its relationship with Cosmo Tech , Tidio , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bureau of Customs revenues, which have grown to $65.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bureau of Customs intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cosmo Tech | Legacy | IntegraHRIS Payroll | Payroll | HCM | Cosmotech Philippines | 2021 | 2022 |
In 2021, Bureau of Customs implemented IntegraHRIS Payroll as part of a broader Integra HRIS Government Edition deployment. The initiative targeted HR and payroll automation for the Bureau of Customs in the Philippines and explicitly included the Payroll application, categorized as Payroll.
Cosmotech Philippines, Inc. delivered a 13-module HR solution that included employee records, recruitment, time and attendance, and the Payroll module. The implementation incorporated biometric facial recognition devices and self service kiosks to automate time capture and employee self service interactions, supporting payroll input accuracy and workforce data collection. IntegraHRIS Payroll was configured to operate alongside the other HR modules to link payroll runs to time and attendance and centralized employee master records.
The deployment served the Bureau of Customs workforce of approximately 570 employees and was scoped to centralize HR recordkeeping and payroll processing for the agency. The project emphasis was on hardware provisioning and application configuration by Cosmotech Philippines, Inc., aligning kiosk and biometric data flows with payroll processing and HR administration. Operational coverage focused on HR and payroll functions across the agency rather than external systems.
Cosmotech Philippines, Inc. is identified as the implementer responsible for system deployment, module configuration, and hardware delivery. Governance and workflow changes emphasized kiosk based self service and biometric time capture to feed payroll runs, reducing manual entry points and strengthening data collection for payroll processing. The implementation centers on IntegraHRIS Payroll within the 13-module suite to enable centralized payroll processing and statutory payroll workflows tied to employee records and time and attendance.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Enterprise Content Management | Content Management |
|
2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
Tag Management | CRM |
|
2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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