Burlington County
49 Rancocas Road,
Mount Holly, 8060, NJ,
United States
Mount Holly, 8060, NJ,
United States
1 609-265-5000
Government
Burlington County Technographics
Burlington County Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Burlington County and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Burlington County employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Burlington County has purchased the following applications: American Fidelity Afenroll for Benefits Administration in 2015, Tyler Munis ERP for Government ERP in 2017, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Burlington County is running and its propensity to invest more and deepen its relationship with American Fidelity , NEOGOV , Tyler Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Burlington County revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Burlington County intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Burlington County Tech Stack and Enterprise Applications
Burlington County HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| American Fidelity | Legacy | American Fidelity Afenroll | Benefits Administration | HCM | n/a | 2015 | 2015 |
In 2015 Burlington County implemented American Fidelity Afenroll to centralize employee benefits enrollment and administration across its county government workforce. The deployment targeted benefits enrollment workflows and benefits administration, using American Fidelity Afenroll to capture plan elections, manage open enrollment events, and support qualifying life event changes for roughly 200 employees.
Configuration work focused on standard benefits administration modules, including employee self service enrollment screens, plan election capture for medical, dental, vision, and supplemental products, and pre tax account handling consistent with benefits administration workflows. The American Fidelity Afenroll implementation included configuration of role based access for HR benefits administrators and employees, setup of benefit plan configuration and eligibility rules, and automated enrollment forms to streamline plan elections.
Operational coverage included HR and benefits teams within Burlington County, with the system instrumented to direct employees to the American Fidelity secure claims portal for post election claim filing using the provided secured.americanfidelity.com link. The implementation was positioned to align benefits administration processes with county HR operations, enabling administrators to manage enrollments, process changes, and coordinate benefits communications from a centralized application.
Governance and rollout emphasized administrative ownership by the county benefits team, with process adjustments to capture elections electronically and to route enrollment queries through the American Fidelity Afenroll administrative interface. Training and process documentation were adopted to establish user provisioning, approval workflows, and ongoing maintenance of plan configurations within the American Fidelity Afenroll environment.
|
|
|
|
|
Performance and Goal Management | HCM |
|
2016 | 2016 |
|
Burlington County ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Munis ERP | Government ERP | ERP Services and Operations | n/a | 2017 | 2018 |
In 2017, Burlington County implemented Tyler Munis ERP as its Government ERP solution. Tyler Munis ERP was introduced to support the county's core administrative functions, with the application name Tyler Munis ERP stated as the deployed platform for municipal finance and enterprise administrative workflows.
The implementation emphasized standard Government ERP capabilities, including financial management, budgeting, accounts payable, procurement and citizen billing workflows, consistent with typical Munis configurations. During the same quarter Tyler Technologies reported significant on-premises license activity, including on-premises Public Safety licenses with Burlington County New Jersey, while Munis ERP license contracts were also recorded with other jurisdictions.
Operational scope for Burlington County centered on county finance and administrative departments, with governance focused on consolidating transactional finance, budget control and municipal billing processes under Tyler Munis ERP. Typical integrations for this class of Government ERP include payroll, tax assessment and document management interfaces, enabling end-to-end county accounting and budgetary workflows.
|
|
|
|
|
Government ERP | ERP Services and Operations |
|
2022 | 2022 |
|
Burlington County Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Burlington County implemented Microsoft 365 as its core Collaboration platform. The county website shows Microsoft 365 in use, confirming the application is part of the public-facing technology footprint while supporting internal staff operations. Burlington County Microsoft 365 is positioned to provide collaboration and productivity services for county government personnel across administrative and service delivery functions.
Configuration follows standard Microsoft 365 Collaboration capabilities, including Exchange Online email, SharePoint intranet and document libraries, OneDrive personal storage and Microsoft Teams for synchronous and asynchronous collaboration. Operational coverage is described at the tenant level with user provisioning, group-based access controls and policy administration to align with municipal IT governance and compliance practices. The deployment is presented as the primary productivity and collaboration suite for Burlington County, with the application name Microsoft 365 reiterated as the central Collaboration tool for internal communication and document management.
|
Burlington County CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Citizen Engagement | CRM |
|
2018 | 2018 |
|
|
|
|
|
Citizen Engagement | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
Burlington County ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2018 | 2018 |
|
Burlington County PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Geographic Information System | PLM and Engineering |
|
2015 | 2015 |
|
Burlington County IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Burlington County
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Director of Human Resources | Director | HR | |
|
|
|
Benefits Coordinator | Manager | HR | |
|
|
|
Principal Payroll Clerk | Director | Finance | |
|
|
|
Payroll Manager | Manager | Finance | |
|
Apps Being Evaluated by Burlington County Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Burlington County IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Burlington County digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Burlington County Technographics
Burlington County is a Government organization based in United States,
with around 200 employees and annual revenues of $50.0 million.
Burlington County operates a diverse technology stack with applications such as
American Fidelity Afenroll, Tyler Munis ERP and Microsoft 365,
covering areas like Benefits Administration, Government ERP and Collaboration.
Burlington County has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as American Fidelity, Tyler Technologies and Microsoft.
Burlington County recently adopted applications including
CivicRec in 2022, Formstack Forms in 2022 and Granicus govDelivery in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Burlington County’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Burlington County’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Burlington County technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.