Mount Holly, 8060, NJ,
United States
Burlington County Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Burlington County and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Burlington County employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Burlington County has purchased the following applications: American Fidelity Afenroll for Benefits Administration in 2015, Tyler Munis ERP for Government ERP in 2017, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Burlington County is running and its propensity to invest more and deepen its relationship with American Fidelity , NEOGOV , Tyler Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Burlington County revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Burlington County intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| American Fidelity | Legacy | American Fidelity Afenroll | Benefits Administration | HCM | n/a | 2015 | 2015 |
In 2015 Burlington County implemented American Fidelity Afenroll to centralize employee benefits enrollment and administration across its county government workforce. The deployment targeted benefits enrollment workflows and benefits administration, using American Fidelity Afenroll to capture plan elections, manage open enrollment events, and support qualifying life event changes for roughly 200 employees.
Configuration work focused on standard benefits administration modules, including employee self service enrollment screens, plan election capture for medical, dental, vision, and supplemental products, and pre tax account handling consistent with benefits administration workflows. The American Fidelity Afenroll implementation included configuration of role based access for HR benefits administrators and employees, setup of benefit plan configuration and eligibility rules, and automated enrollment forms to streamline plan elections.
Operational coverage included HR and benefits teams within Burlington County, with the system instrumented to direct employees to the American Fidelity secure claims portal for post election claim filing using the provided secured.americanfidelity.com link. The implementation was positioned to align benefits administration processes with county HR operations, enabling administrators to manage enrollments, process changes, and coordinate benefits communications from a centralized application.
Governance and rollout emphasized administrative ownership by the county benefits team, with process adjustments to capture elections electronically and to route enrollment queries through the American Fidelity Afenroll administrative interface. Training and process documentation were adopted to establish user provisioning, approval workflows, and ongoing maintenance of plan configurations within the American Fidelity Afenroll environment.
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Performance and Goal Management | HCM |
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2016 | 2016 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Munis ERP | Government ERP | ERP Services and Operations | n/a | 2017 | 2018 |
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Government ERP | ERP Services and Operations |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Citizen Engagement | CRM |
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2018 | 2018 |
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Citizen Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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