San Jose, 95134,
Brazil
Cadence Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Cadence and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12700 Cadence employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cadence has purchased the following applications: Vocallcenter Platform for Call Center in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cadence is running and its propensity to invest more and deepen its relationship with EOX Tecnologia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cadence revenues, which have grown to $5.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cadence intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| EOX Tecnologia | Legacy | Vocallcenter Platform | Call Center | CRM | n/a | 2014 | 2014 |
In 2014 EOX Tecnologia deployed the Vocallcenter Platform to Cadence for its newly insourced Central de Atendimento in Brazil, implementing a Call Center solution to consolidate telephony and contact management. The deployment targeted Cadence's Brazil customer service operations and was positioned to support multibrand contact handling across the company's service channels.
The implementation delivered core telephony and call-center management capabilities, including reporting, call recording and multibrand support, and the deployment leveraged Vocallcenter and VocallContact module functionality as described in the vendor case study. Configuration focused on operational reporting pipelines and recorded-call retention, aligning the Vocallcenter Platform with contact handling workflows typical of Call Center systems.
Operational scope was the Central de Atendimento in Brazil, affecting front-line customer service and inbound call operations, with standard Call Center workflows such as inbound routing and queue handling instrumented through the platform. The solution centralized reporting for multibrand operations and provided agent-facing controls for call recording and session handling to support service consistency.
Governance and rollout were tied to Cadence’s insourcing initiative for its contact center, with the Vocallcenter Platform provisioned to operational teams in Brazil to replace external handling. Outcomes reported by the vendor include improved reporting accuracy, reduced wait times and improved overall service quality.
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