Caffe Neros
9-15 Neal Street,
London, WC2H 9PW,
United Kingdom
London, WC2H 9PW,
United Kingdom
44 20 7520-5969
Leisure and Hospitality
Caffe Neros Technographics
Caffe Neros Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Caffe Neros and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Caffe Neros employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Caffe Neros has purchased the following applications: SAP Business One for ERP Financial in 2015, SAP BusinessObjects for Analytics and BI in 2016, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Caffe Neros is running and its propensity to invest more and deepen its relationship with SAP , Fairfx , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Caffe Neros revenues, which have grown to $690.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Caffe Neros intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Caffe Neros Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Business One | ERP Financial | ERP Financial Management | n/a | 2015 | 2016 |
In 2015 Caffe Nero implemented SAP Business One as an ERP Financial solution, initiating a program that ran from June 2015 through December 2016. The project targeted Caffe Nero's headquarters in the United Kingdom and established a deployment template for international rollouts including the United States, with Sapphire supporting and implementing SAP Business One and hosting the environment on Sapphire Anywhere Private Cloud.
The implementation configured core Financials, Stock and Production modules within SAP Business One, consolidating ledger, accounts payable and receivable, inventory valuation, stock control and production workflows under a unified ERP Financial instance. Standard procure to pay and order to cash workflows were instantiated to coordinate finance, supply chain and operations processes, and configurations emphasized multi site consolidation and inventory visibility to support retail expansion.
Operational coverage began at HQ and is being extended to new international markets via phased rollouts, with Sapphire providing managed services and central administration on the Sapphire Anywhere Private Cloud. Governance relied on a centralized configuration baseline and a rollout playbook to ensure consistent system configuration and change control across regions, positioning SAP Business One as the core ERP Financial system for Caffe Nero's finance, inventory and production functions.
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ERP Financial | ERP Financial Management |
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2015 | 2016 |
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Expense Management | ERP Financial Management |
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2015 | 2016 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP BusinessObjects | Analytics and BI | Analytics and BI | n/a | 2016 | 2016 |
In 2016, Caffe Neros implemented SAP BusinessObjects as its enterprise reporting platform. The deployment established SAP BusinessObjects within the Analytics and BI category to centralize reporting and self service analytics across the group.
The implementation focused on standard Analytics and BI capabilities, including scheduled enterprise reporting, interactive dashboards, ad hoc query and semantic layer models for consistent metrics. SAP BusinessObjects was configured to serve as the sanctioned business intelligence layer, supporting report authoring, distribution and governance workflows aligned to existing data warehousing and SAP ERP feeds.
Operational integration tied SAP BusinessObjects to the group data warehouse and SAP ERP, and it was used to consolidate reporting from eCommerce channels, SaaS applications and end user computing products. The solution supported business functions including finance, operations, eCommerce and enterprise applications across the UK and international sites including USA, Turkey, Poland and Sweden.
Governance for the SAP BusinessObjects environment was managed through ITIL and ITSM service design and delivery processes, with project governance, full commercial and budget control, and business partnering from the Group Head of IT Infrastructure and Enterprise Applications. Cyber security and data protection processes including GDPR controls were applied to reporting access and data handling in the SAP BusinessObjects deployment.
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Data Warehouse | Analytics and BI |
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2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Caffe Neros deployed Microsoft 365 to support Collaboration across its operations in the United Kingdom. The implementation of Microsoft 365 spans corporate functions for a company with roughly 5,000 employees and is observable through artifacts on Caffenero's public website.
The Microsoft 365 configuration emphasizes core Collaboration capabilities, including Microsoft Teams for real time communication, Exchange Online for corporate email, SharePoint Online for intranet and document management, OneDrive for employee file storage, and the Office productivity applications for desktop and web authoring. Implementation work included tenancy provisioning and user licensing alignment, coupled with identity and access control patterns consistent with Microsoft 365 management models.
The presence of Microsoft 365 on Caffenero's website indicates web facing integration points such as embedded collaboration links and corporate email routing. Operational coverage for Microsoft 365 targets business functions including IT, HR, marketing, and store operations, enabling internal communications, document collaboration, and knowledge sharing across sites.
Governance and control were organized around Microsoft 365 administration workflows, with centralized tenant administration, license governance, and policy driven information protection and retention aligned to Collaboration requirements. Rollout and operational management for an organization of this size typically combine phased pilots with broader provisioning, and governance roles balance central administration with delegated site level controls.
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Loyalty | CRM |
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2016 | 2017 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Remote Monitoring and Management | ITSM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Caffe Neros
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| No data found | ||||||
Apps Being Evaluated by Caffe Neros Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Caffe Neros IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Caffe Neros digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Caffe Neros Technographics
Caffe Neros is a Leisure and Hospitality organization based in United Kingdom,
with around 5000 employees and annual revenues of $690.0 million.
Caffe Neros operates a diverse technology stack with applications such as
SAP Business One, SAP BusinessObjects and Microsoft 365,
covering areas like ERP Financial, Analytics and BI and Collaboration.
Caffe Neros has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Microsoft.
Caffe Neros recently adopted applications including
Zendesk Support Ticketing System in 2022, BigCommerce in 2021 and Freshservice in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Caffe Neros’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Caffe Neros’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Caffe Neros technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.