Sacramento, 94280-0001, CA,
United States
California Employment Development Department Technographics
California Employment Development Department Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by California Employment Development Department and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 California Employment Development Department employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that California Employment Development Department has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2010, InterVision ConnectIV CX for Call Center in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems California Employment Development Department is running and its propensity to invest more and deepen its relationship with Oracle , Fast Enterprises , InterVision or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing California Employment Development Department revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for California Employment Development Department intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
California Employment Development Department Tech Stack and Enterprise Applications
California Employment Development Department ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2010 | 2010 |
In 2010, California Employment Development Department implemented Oracle NetSuite ERP as an ERP Financial platform to centralize accounting and financial management across the agency. The deployment used Oracle NetSuite ERP cloud-hosted architecture to consolidate transactional finance, reporting, and budgeting functions into a single instance.
Configuration targeted core financial modules including general ledger, accounts payable, accounts receivable, fixed assets, procurement, budgeting, and financial reporting, with fund accounting constructs to address government fund and program accounting needs. The implementation included role-based access control, approval workflows for payables and procurement, and configuration of chart of accounts and period close processes to support standardized financial operations.
Operational scope emphasized departmental finance, accounting, procurement, and budget offices within the California Employment Development Department, aligning system governance to centralized policies and audit trail requirements. The rollout followed a phased, module-aligned approach with governance checkpoints to standardize processes and instrument month-end close and financial reporting workflows.
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Tax Management | ERP |
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2011 | 2011 |
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California Employment Development Department CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| InterVision | Legacy | InterVision ConnectIV CX | Call Center | CRM | InterVision Systems | 2023 | 2024 |
In 2023, California Employment Development Department implemented InterVision ConnectIV CX as part of the EDDNext modernization to modernize citizen-facing contact centers, deploying the solution for its Call Center operations in partnership with InterVision Systems and AWS. InterVision ConnectIV CX was configured to bring Amazon Connect capabilities into production for EDD, aligning cloud contact center infrastructure with public facing service objectives.
The implementation centered on multilingual self-service, scheduled callbacks, and integrated agent workflows, with configuration work focusing on interactive voice response, contact routing, and agent desktop orchestration consistent with Call Center functional patterns. InterVision ConnectIV CX supports queue management and workflow automation to present immediate caller context to agents, and the deployment included scripting and IVR content to support multilingual interactions.
Integrations were explicit and operational, InterVision integrated the contact center with Salesforce and EDD backend claim systems to surface caller and claim context within agent interactions. The integrated agent workflows and the scheduled callback capability were designed to reduce live answer demand while enabling claims processing and customer service teams to resolve issues with immediate contextual data.
InterVision Systems acted as the systems integrator and worked with AWS on deployment, governance, and phased rollout under the EDDNext program, updating agent workflows and contact center operational procedures to support the new cloud platform. The program realized the stated objective to deflect thousands of calls daily and to realize substantial cost savings, while centralizing citizen-facing contact handling on InterVision ConnectIV CX.
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IT Decision Makers and Key Stakeholders at California Employment Development Department
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by California Employment Development Department Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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