Richmond, 23234, VA,
United States
Call Federal Credit Union Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Call Federal Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Call Federal Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Call Federal Credit Union has purchased the following applications: Mahalo Thoughtful Banking for Core Banking in 2025, Microsoft 365 for Collaboration in 2020, Hotjar for Customer Experience in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Call Federal Credit Union is running and its propensity to invest more and deepen its relationship with Mahalo Technologies , MeridianLink , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Call Federal Credit Union revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Call Federal Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mahalo Technologies | Legacy | Mahalo Thoughtful Banking | Core Banking | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025 Call Federal Credit Union implemented Mahalo Thoughtful Banking under the Core Banking category to advance digital banking, member authentication, and data-sharing capabilities ahead of a planned Corelation Keystone core conversion in Virginia. The rollout targets retail banking and digital channels and includes explicit accessibility provisions to better serve neurodiverse members, aligning member-facing functionality with the institution's upcoming core program.
Mahalo Thoughtful Banking was configured to provide a digital banking front end, member authentication and identity workflows, and data-sharing interfaces that support core synchronization, with accessibility enhancements embedded into user flows. The implementation emphasizes common Core Banking functional terminology such as authentication, data portability, and channel orchestration while retaining Mahalo Thoughtful Banking as the primary application for these capabilities.
Integrations are scoped to support the Corelation Keystone core conversion, with data mapping and API-based interfaces planned to enable member record synchronization and authentication handoffs between the digital layer and the core. Operational coverage focuses on retail operations, member services, and digital channels in Virginia, positioning the Mahalo deployment as the integration layer that will feed the Corelation Keystone transition.
Governance for the program centers on coordinating the core transition, sequencing cutover activities, and establishing workflow ownership for authentication and data-sharing processes across business functions. Explicit outcomes stated by the credit union include streamlining the core transition and expanding digital features through Mahalo Thoughtful Banking, with the platform positioned to reduce friction during the Corelation Keystone migration and to broaden accessibility for neurodiverse members.
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Loan Management | ERP Services and Operations |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2024 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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