Santa Monica, 90401, CA,
United States
Calltastic Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Calltastic and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60 Calltastic employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Calltastic has purchased the following applications: Perplexity for Generative AI Platforms in 2025, FastBots AI for Chatbots and Conversational AI in 2024, Connex One Reporting and Analytics for Analytics and BI in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Calltastic is running and its propensity to invest more and deepen its relationship with Perplexity , FastBots , Connex One or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Calltastic revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Calltastic intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Perplexity | Legacy | Perplexity | Generative AI Platforms | AI Development | n/a | 2025 | 2025 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FastBots | Legacy | FastBots AI | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
In 2024, Calltastic deployed FastBots AI on its website to introduce Chatbots and Conversational AI capabilities for customer-facing interactions. The implementation uses FastBots AI as a cloud delivered, web embedded conversational layer that manages scripted and model driven conversational flows, intent recognition, FAQ automation, and lead capture workflows. Configuration work centered on the web chat widget placement, conversational flow authoring, NLP training, and real time session logging to support iterative tuning of intents.
Operational ownership is concentrated in customer support and sales teams, with marketing providing knowledge base content and template responses. Governance practices established role based access for bot content editing, staged rollout controls on the public site, and monitoring through built in analytics and session transcripts to prioritize content updates. The deployment focuses on web based customer engagement, handling support inquiries and basic qualification of inbound leads via FastBots AI.
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Connex One | Legacy | Connex One Reporting and Analytics | Analytics and BI | Analytics and BI | n/a | 2024 | 2024 |
In 2024, Calltastic implemented Connex One Reporting and Analytics to provide real time reporting and analytics for its contact centre operations. The deployment leveraged ConnexAI real time reporting and insights from Connex One Reporting and Analytics to monitor channels, surface operational KPIs, and enable dynamic staffing adjustments tied to agent performance.
Connex One Reporting and Analytics, positioned in the Analytics and BI category, delivered dashboards for channel-level reporting, agent performance metrics, and staffing signals aligned with workforce management and customer service workflows. Integration work correlated contact centre event streams with CRM record feeds so operations, workforce planning, and customer success teams at Calltastic could link interaction data to outcome metrics and trigger schedule or coaching interventions. Governance centered on shared KPIs and cadence-driven review processes, with rollout focused on operational dashboards and alerting for the companys United States contact centre. The vendor case study identifies improved contact centre and CRM performance and increased customer satisfaction as the primary stated outcomes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
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|
Collaboration | Collaboration |
|
2023 | 2023 |
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Collaboration | Collaboration |
|
2023 | 2023 |
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Online Meeting Scheduling | Collaboration |
|
2024 | 2024 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2022 | 2022 |
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Web Content Management | Content Management |
|
2025 | 2025 |
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Product Information Management | eCommerce |
|
2022 | 2022 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2023 | 2023 |
|
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Marketing Automation | CRM |
|
2022 | 2022 |
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Marketing Automation | CRM |
|
2023 | 2023 |
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Marketing Automation | CRM |
|
2025 | 2025 |
|
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|
Tag Management | CRM |
|
2022 | 2022 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2022 | 2022 |
|
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|
|
|
Apps Development | PaaS |
|
2025 | 2025 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
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Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
|
2023 | 2023 |
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Content Delivery Network | IaaS |
|
2018 | 2018 |
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Domain Name System (DNS) | IaaS |
|
2022 | 2022 |
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Domain Name System (DNS) | IaaS |
|
2022 | 2022 |
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Domain Name System (DNS) | IaaS |
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2022 | 2022 |
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Domain Name System (DNS) | IaaS |
|
2023 | 2023 |
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Network Management and Monitoring | IaaS |
|
2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Security (AppSec) | CyberSecurity |
|
2022 | 2022 |
|
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Secure Sockets Layer (SSL) | CyberSecurity |
|
2020 | 2020 |
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Secure Sockets Layer (SSL) | CyberSecurity |
|
2021 | 2021 |
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Secure Sockets Layer (SSL) | CyberSecurity |
|
2023 | 2023 |
|
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Web Application Firewalls (WAF) | CyberSecurity |
|
2023 | 2023 |
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