Paris, 95280,
France
Campus Veolia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Campus Veolia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 179000 Campus Veolia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Campus Veolia has purchased the following applications: PYTHEAS Service Desk Incident Management for Incident Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Campus Veolia is running and its propensity to invest more and deepen its relationship with PYTHEAS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Campus Veolia revenues, which have grown to $29.90 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Campus Veolia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PYTHEAS | Legacy | PYTHEAS Service Desk Incident Management | Incident Management | ITSM | n/a | 2018 | 2018 |
In 2018, Campus Veolia implemented PYTHEAS Service Desk Incident Management to centralize incident handling across its France campus operations. The deployment was categorized under Incident Management and targeted service desk workflows that support Campus Veolia's professional services environment, with the full application name PYTHEAS Service Desk Incident Management used to standardize references and procurement documentation.
Configuration focused on core incident management capabilities typical for the category, including ticket intake, categorization, prioritization, SLA tracking, routing and escalation, and structured incident lifecycle states. The implementation included a self service intake channel and a knowledge base to support first contact resolution, role based access for agents and incident managers, and automation for ticket routing and SLA notifications to enforce response and resolution windows.
Operational scope covered IT and campus support functions across France, centralizing incident ownership and formalizing escalation matrices and service desk governance to reduce ambiguity in cross functional handoffs. Rollout emphasized standardized operating procedures for incident logging and resolution, agent training, and defined incident ownership, aligning Campus Veolia incident workflows with the Incident Management application and documenting Campus Veolia as a referenced customer of PYTHEAS Service Desk Incident Management.
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