Commissionaires
100 Gloucester St Ste 201,
Ottawa, K2P 0A4, ON,
Canada
Ottawa, K2P 0A4, ON,
Canada
1 613-688-0710
Non Profit
Commissionaires Technographics
Commissionaires Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Commissionaires and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 22000 Commissionaires employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Commissionaires has purchased the following applications: Sage 300 ERP (formerly Accpac) for ERP Financial in 2017, Criterion HCM for Core HR in 2017, TrackTik for Security Agency Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Commissionaires is running and its propensity to invest more and deepen its relationship with Sage , Criterion , Trackforce Valiant or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Commissionaires revenues, which have grown to $5.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Commissionaires intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Commissionaires Tech Stack and Enterprise Applications
Commissionaires ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage 300 ERP (formerly Accpac) | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, Commissionaires initiated an ERP Financial program that led to the adoption of Sage 300 ERP (formerly Accpac). The program targeted core Human Resources, Finance and Operations functions and set the scope for an enterprise-wide systems and process transformation across the organization.
The implementation centered on Sage 300 Finance and CRM functionality, paired with selected SaaS solutions for workforce and HR management, specifically Criterion HCM and TrackTik. Configuration and customization work addressed financial ledgers, accounts payable and receivable workflows, CRM sales and service records, plus scheduling, call centre dispatching and time and attendance processes for a mobile field security workforce.
Project delivery included solution integration between Sage 300 ERP (formerly Accpac) and the SaaS HCM and workforce platforms, aligning transactional finance data with HR and operational rostering. Operational coverage explicitly included the Operations department contact centre and field security guard workforce across the province of Alberta, while the Finance and HR departments consumed core financials and HCM outputs.
Governance and rollout followed a structured program management approach, with vendor selection, procurement, change management, process improvement, requirements management, cybersecurity and customization development tracked through a 14 month full development lifecycle. Project plans and cost estimates were developed and presented to the board for approval, and the initiative went live in February 2020 on time and on budget.
|
|
|
|
|
ERP Financial | ERP |
|
2023 | 2023 |
|
Commissionaires HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Criterion | Legacy | Criterion HCM | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, Commissionaires initiated an enterprise ERP transformation program that later implemented Criterion HCM as its Core HR application. The program targeted Human Resources Finance and Operations and formally selected new products in Q4 2018 as part of a consolidated technology roadmap for the organization.
Criterion HCM was deployed as a SaaS Core HR system and configured to support core HR records alongside scheduling time and attendance and call centre dispatching capabilities. Implementation work included customization development and a full 14 month development lifecycle leading to a February 2020 production cutover.
Solution integration was a defined project stream, with Criterion HCM integrated with Sage 300 Finance and CRM and with TrackTik as part of the broader ERP stack. Operational coverage extended to HR Finance and Operations teams and specifically encompassed a divisional contact centre and time and attendance management for the field security guard workforce across the province of Alberta.
Governance and delivery disciplines included vendor selection procurement change management requirements management cybersecurity and customization oversight led by a Senior Program Project Manager. Board approval was obtained for product selections and the deployment went live in February 2020 on time on budget and on cost.
|
Commissionaires ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Trackforce Valiant | Legacy | TrackTik | Security Agency Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 Commissionaires initiated a multi-year technology program that included deployment planning for TrackTik in the Security Agency Management category. The program formed part of a broader ERP technology transformation addressing Human Resources, Finance and Operations across the organization.
TrackTik was implemented as a SaaS operational platform to support scheduling, call centre dispatching and time and attendance management for the field security guard workforce. The implementation used TrackTik to centralize operational workflows in the divisional contact centre and to manage workforce scheduling and dispatch across the province of Alberta.
New products were researched and selected in Q4 2018, with TrackTik selected alongside Sage 300 Finance and CRM and Criterion HCM, and project plans and cost estimates presented to the board. The program proceeded through a 14 month full development lifecycle and went live in February 2020 on time and on budget, executing integrations and solution integration work across HR, Finance and Operations modules.
Governance and delivery emphasis included vendor selection, procurement, change management, process improvement, requirements management, cybersecurity and customization development. A Senior Program and Project Manager based in Calgary led the ERP technology transformation from 2018 to 2020, coordinating subprojects for Scheduling, Call Centre Dispatching and Time and Attendance within the Security Agency Management implementation.
|
Commissionaires Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2022 | 2022 |
|
Commissionaires Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2019 | 2019 |
|
Commissionaires IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at Commissionaires
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Commissionaires Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Commissionaires IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Commissionaires digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Commissionaires Technographics
Commissionaires is a Non Profit organization based in Canada,
with around 22000 employees and annual revenues of $5.50 billion.
Commissionaires operates a diverse technology stack with applications such as
Sage 300 ERP (formerly Accpac), Criterion HCM and TrackTik,
covering areas like ERP Financial, Core HR and Security Agency Management.
Commissionaires has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Criterion and Trackforce Valiant.
Commissionaires recently adopted applications including
Sage Intacct in 2023, Microsoft Power BI in 2022 and DigitalOcean Droplets in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Commissionaires’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Commissionaires’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Commissionaires technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.