Canterbury City Council
Council Offices, Military Rd,
Canterbury, CT1 1YW,
United Kingdom
Canterbury, CT1 1YW,
United Kingdom
44 12 2786 2000
Government
Canterbury City Council Technographics
Canterbury City Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Canterbury City Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1227 Canterbury City Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Canterbury City Council has purchased the following applications: Integra Centros ERP for ERP Financial in 2014, Google Workspace (Formerly Google G-Suite) for Collaboration in 2017, Hotjar for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Canterbury City Council is running and its propensity to invest more and deepen its relationship with Capita Integrated Business Solutions , Google , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Canterbury City Council revenues, which have grown to $166.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Canterbury City Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Canterbury City Council Tech Stack and Enterprise Applications
Canterbury City Council ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Capita Integrated Business Solutions | Legacy | Integra Centros ERP | ERP Financial | ERP | n/a | 2014 | 2015 |
In 2014 Canterbury City Council deployed Integra Centros ERP as its ERP Financial system to consolidate core financial operations across the municipal organization. The implementation was positioned to address finance and procurement workflows for a council with approximately 1,227 employees, centralizing ledger, payable and receivable processing, and statutory reporting under a single finance application.
Integra Centros ERP was configured to support standard ERP Financial capabilities including general ledger, accounts payable, accounts receivable, fixed asset accounting, and budget management. The deployment emphasized configuration of chart of accounts, financial period control, and transaction audit trails, with the Integra Centros ERP application serving as the authoritative source for transactional finance data and fiscal reporting.
Operational coverage focused on the finance function and adjacent business areas, with use by accounts teams, procurement staff, and revenue management personnel across Canterbury City Council. Role based access controls and workflow approvals were applied to align approvals and segregation of duties with council financial controls, and reporting feeds were configured to support routine statutory and management reporting.
Governance around the system centered on formalizing year end and period close procedures, establishing audit logs within Integra Centros ERP, and standardizing financial workflows to reduce manual reconciliation effort. The narrative describes Canterbury City Council using Integra Centros ERP as its ERP Financial platform to manage core financial management and procurement business functions.
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Canterbury City Council Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Canterbury City Council implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform to support council communications and cloud based content workflows. The deployment was adopted for a municipal workforce of approximately 1,227 employees and the Google Workspace footprint is also surfaced on the public website for selected collaboration and document sharing functions. This implementation uses the full product name Google Workspace (Formerly Google G-Suite) when referenced in administrative and external contexts.
The Google Workspace implementation centers on core Collaboration capabilities, including Gmail for email communications, Google Calendar for scheduling, Google Drive and Shared Drives for centralized file storage, and Google Docs, Sheets and Slides for concurrent document editing. Administrative governance is delivered through the Google Workspace Admin console, enabling group based access control, user lifecycle management and policy enforcement consistent with public sector recordkeeping. The configuration emphasizes browser based access and real time collaboration features typical of cloud Collaboration suites.
Operational coverage extends across council administrative and service delivery departments, providing a unified cloud hosted collaboration layer for internal teams and selected public interactions. Identity and access provisioning, retention and audit controls are managed through Google Workspace native administration and group policies to align with municipal information governance requirements. The overall implementation frames Google Workspace as the council wide Collaboration platform for document collaboration, scheduling and email.
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Canterbury City Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, Canterbury City Council deployed Hotjar on its public website to capture user behavior and support Customer Experience efforts. The implementation uses the Hotjar client side JavaScript snippet embedded across site pages, enabling session recordings and heatmaps to surface qualitative interaction patterns for digital services and web teams. Hotjar is configured to collect on-site feedback and survey responses, aligning the Canterbury City Council Hotjar deployment with Customer Experience research and content optimization workflows.
Configuration emphasized behavioral analytics modules including session replay, heatmaps, funnels, and on-site surveys and feedback polls, with data capture scoped to the council website rather than backend systems. Operational controls include cookie consent and data retention settings to meet UK public sector privacy expectations, and analytics outputs are consumed by UX research and content owners for iterative site updates. No integrations with other enterprise systems are documented for this deployment.
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Marketing Automation | CRM |
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2016 | 2016 |
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Canterbury City Council ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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Canterbury City Council TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Canterbury City Council PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Canterbury City Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Canterbury City Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Canterbury City Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Canterbury City Council IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Canterbury City Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Canterbury City Council Technographics
Canterbury City Council is a Government organization based in United Kingdom,
with around 1227 employees and annual revenues of $166.0 million.
Canterbury City Council operates a diverse technology stack with applications such as
Integra Centros ERP, Google Workspace (Formerly Google G-Suite) and Hotjar,
covering areas like ERP Financial, Collaboration and Customer Experience.
Canterbury City Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Capita Integrated Business Solutions, Google and Contentsquare.
Canterbury City Council recently adopted applications including
Freshservice in 2021, Amazon S3 in 2021 and Amazon CloudFront in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Canterbury City Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Canterbury City Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Canterbury City Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.