Cape Fear Public Utility Authority
235 Government Center Drive,
Wilmington, 28403, NC,
United States
Wilmington, 28403, NC,
United States
1 910-332-6550
Professional Services
Cape Fear Public Utility Authority Technographics
Cape Fear Public Utility Authority Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cape Fear Public Utility Authority and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Cape Fear Public Utility Authority employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cape Fear Public Utility Authority has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2017, Microsoft Dynamics 365 Human Resources for Core HR in 2017, IBM Maximo for Enterprise Asset Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cape Fear Public Utility Authority is running and its propensity to invest more and deepen its relationship with Microsoft , IBM , CivicPlus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cape Fear Public Utility Authority revenues, which have grown to $111.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cape Fear Public Utility Authority intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cape Fear Public Utility Authority Tech Stack and Enterprise Applications
Cape Fear Public Utility Authority ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | Itineris | 2017 | 2017 |
In 2017, Cape Fear Public Utility Authority implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial platform. The deployment consolidated core business functions including customer service and billing, financials, and HR onto a unified Dynamics 365 environment running in the cloud.
The Authority deployed Itineris UMAX CIS built on Microsoft Dynamics 365 to deliver comprehensive customer information and service capabilities. UMAX CIS provides customer care and billing workflows, common data model alignment with financials and HR, and expanded reporting and business intelligence capabilities through the Dynamics 365 application stack.
The architecture is cloud first, hosted on Microsoft Azure and designed to work with the broader Microsoft ecosystem, including Office 365 and PowerBI for analytics and productivity integration. UMAX is described as simplifying and strengthening integrations with other mission critical systems to improve data movement across departments, and the implementation covers the Authority’s operational footprint of seven facilities serving approximately 70,000 water customers, 64,000 wastewater customers, and billing for around 30,000 solid waste and stormwater accounts.
Itineris was selected through a formal request for proposals and delivered the UMAX CIS ERP solution to meet objectives of improved internal user and external customer service and to provide a technical foundation for long term effectiveness and efficiency. Explicitly stated benefits include enhanced customer engagement across devices and channels, increased operational efficiency through non siloed applications with a common data model, streamlined maintenance and support in the cloud, greater data security, and new reporting and business intelligence capabilities for Authority staff.
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Cape Fear Public Utility Authority HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Human Resources | Core HR | HCM | Itineris | 2017 | 2017 |
In 2017, Cape Fear Public Utility Authority engaged Itineris to deploy Microsoft Dynamics 365 Human Resources as part of a broader Core HR and enterprise platform modernization. The authority selected Itineris' UMAX CIS/ERP solution built on the Dynamics 365 platform to provision customer service, billing, financials and HR capabilities across its seven facilities. The deployment scope covers customer service and billing for approximately 70,000 water customers and 64,000 wastewater customers, plus billing for roughly 30,000 solid waste and stormwater accounts, supporting about 300 employees.
Microsoft Dynamics 365 Human Resources and the UMAX CIS solution were configured to provide feature-rich customer service functions alongside unified ERP modules for financials and core HR workflows. The implementation emphasizes a common data model to reduce application silos, enable shared master data, and support standard HR records and personnel lifecycle management consistent with Core HR functionality. UMAX was positioned to extend Dynamics 365 with industry-specific customer information system capabilities for account management and customer engagement.
The platform is deployed in the cloud on Microsoft Azure and leverages the broader Microsoft technology ecosystem, including Office 365 and PowerBI for productivity and reporting. Itineris described UMAX as simplifying and strengthening integrations with other mission-critical systems, improving data movement and enabling new reporting and business intelligence capabilities. Cloud operations were selected to provide streamlined maintenance, increased data security and greater flexibility in configuring systems to support operational needs.
Itineris was selected through a formal request for proposals process that prioritized an integrated CIS and ERP solution to promote high levels of service for internal users and external customers. Governance design centers on non-siloed applications, a unified data model and extensibility to support evolving business and customer care needs. Explicitly stated outcomes include enhanced customer engagement across devices and channels, increased operational efficiency through unified applications, and an enhanced user experience for Authority employees.
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Cape Fear Public Utility Authority ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Cape Fear Public Utility Authority implemented IBM Maximo. The deployment uses IBM Maximo as an Enterprise Asset Management platform and is accessible via the utility's web portal login, providing a centralized system for asset and work management.
Implementation focused on core Enterprise Asset Management capabilities typical of the product, including a centralized asset registry, work order management, preventive maintenance scheduling, inspection workflows, and inventory control. IBM Maximo was configured to support role based work assignment and mobile enabled technician access to work orders and inspection forms. Configuration emphasized asset hierarchy and maintenance planning to standardize operations.
Operational scope centers on maintenance and operations teams within the utility, with authenticated web access supporting field crews and back office planners. Governance changes included standardized work order lifecycle controls, asset hierarchies and naming conventions, and formalized maintenance scheduling processes to align technical operations with the system. The Maximo instance is surfaced through the utility's authenticated web portal, indicating a web hosted deployment model for technician and planner access.
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Cape Fear Public Utility Authority Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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Cape Fear Public Utility Authority CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Citizen Engagement | CRM |
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2015 | 2015 |
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Citizen Engagement | CRM |
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2019 | 2019 |
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Cape Fear Public Utility Authority ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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Cape Fear Public Utility Authority PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Computational Fluid Dynamics (CFD) | PLM and Engineering |
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2023 | 2023 |
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Geographic Information System | PLM and Engineering |
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2018 | 2018 |
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Cape Fear Public Utility Authority PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
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Transactional Email | PaaS |
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2022 | 2022 |
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Cape Fear Public Utility Authority IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Cape Fear Public Utility Authority
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Senior Program Manager - Asset Management | Manager | Operations | |
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Water Resources Manager | Manager | Operations | |
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Executive Director | Director | Finance | |
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Engineering Manager | Manager | Finance | |
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Project Engineer | Manager | Finance | |
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IT Systems Administrator | Manager | IT | |
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Deputy Executive Director | Director | Finance | |
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Apps Being Evaluated by Cape Fear Public Utility Authority Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cape Fear Public Utility Authority IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cape Fear Public Utility Authority digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Cape Fear Public Utility Authority Technographics
Cape Fear Public Utility Authority is a Professional Services organization based in United States,
with around 300 employees and annual revenues of $111.0 million.
Cape Fear Public Utility Authority operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Human Resources and IBM Maximo,
covering areas like ERP Financial, Core HR and Enterprise Asset Management.
Cape Fear Public Utility Authority has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and IBM.
Cape Fear Public Utility Authority recently adopted applications including
AllMax Operator10 Water in 2023, Intuit Mailchimp Mandrill in 2022 and IBM Maximo in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cape Fear Public Utility Authority’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cape Fear Public Utility Authority’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cape Fear Public Utility Authority technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.