Itineris
Westrem Building Kortrijksesteenweg 1144 A 9051 Sint-Denijs-Westrem,
Ghent, 30308,
Belgium
Ghent, 30308,
Belgium
32 9 386 01 02
Professional Services
Itineris
List of Software Implementations where Itineris is Reseller or System Integrator
Itineris, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Itineris collaboration with software players such as Microsoft empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Itineris is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Itineris | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management |
| Itineris | Microsoft | Microsoft Dynamics 365 Human Resources | Core HR | HCM |
List of Software Implementations where Itineris is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Baltimore City Department of Public Works | Government | 2720 | $598M | United States | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | 2018 | In 2018, Baltimore City Department of Public Works implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial application to support finance and operations workloads and to integrate with customer service workflows associated with the Balti-Meter project. Microsoft Dynamics 365 for Finance and Operations was configured to provide core finance and operations capabilities while interfacing with the UMAX customer information system, extending Front Office and call center workflows into the enterprise ERP Financial environment. Itineris served as the implementation partner and provided a Functional Training Consultant contractor from September 2016 to March 2021, developing UMAX training materials and delivering instructor-led training to end users. Training focused on UMAX Front Office, Call Center and Customer Support Services teams, supporting user adoption, operationalization of customer support processes, and role-based classroom enablement across Baltimore City Department of Public Works. | |
 |
Cape Fear Public Utility Authority | Professional Services | 300 | $111M | United States | Microsoft | Microsoft Dynamics 365 Human Resources | Core HR | 2017 | In 2017, Cape Fear Public Utility Authority engaged Itineris to deploy Microsoft Dynamics 365 Human Resources as part of a broader Core HR and enterprise platform modernization. The authority selected Itineris' UMAX CIS/ERP solution built on the Dynamics 365 platform to provision customer service, billing, financials and HR capabilities across its seven facilities. The deployment scope covers customer service and billing for approximately 70,000 water customers and 64,000 wastewater customers, plus billing for roughly 30,000 solid waste and stormwater accounts, supporting about 300 employees. Microsoft Dynamics 365 Human Resources and the UMAX CIS solution were configured to provide feature-rich customer service functions alongside unified ERP modules for financials and core HR workflows. The implementation emphasizes a common data model to reduce application silos, enable shared master data, and support standard HR records and personnel lifecycle management consistent with Core HR functionality. UMAX was positioned to extend Dynamics 365 with industry-specific customer information system capabilities for account management and customer engagement. The platform is deployed in the cloud on Microsoft Azure and leverages the broader Microsoft technology ecosystem, including Office 365 and PowerBI for productivity and reporting. Itineris described UMAX as simplifying and strengthening integrations with other mission-critical systems, improving data movement and enabling new reporting and business intelligence capabilities. Cloud operations were selected to provide streamlined maintenance, increased data security and greater flexibility in configuring systems to support operational needs. Itineris was selected through a formal request for proposals process that prioritized an integrated CIS and ERP solution to promote high levels of service for internal users and external customers. Governance design centers on non-siloed applications, a unified data model and extensibility to support evolving business and customer care needs. Explicitly stated outcomes include enhanced customer engagement across devices and channels, increased operational efficiency through unified applications, and an enhanced user experience for Authority employees. | |
|
|
Cape Fear Public Utility Authority | Professional Services | 300 | $111M | United States | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | 2017 | In 2017, Cape Fear Public Utility Authority implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial platform. The deployment consolidated core business functions including customer service and billing, financials, and HR onto a unified Dynamics 365 environment running in the cloud. The Authority deployed Itineris UMAX CIS built on Microsoft Dynamics 365 to deliver comprehensive customer information and service capabilities. UMAX CIS provides customer care and billing workflows, common data model alignment with financials and HR, and expanded reporting and business intelligence capabilities through the Dynamics 365 application stack. The architecture is cloud first, hosted on Microsoft Azure and designed to work with the broader Microsoft ecosystem, including Office 365 and PowerBI for analytics and productivity integration. UMAX is described as simplifying and strengthening integrations with other mission critical systems to improve data movement across departments, and the implementation covers the Authority’s operational footprint of seven facilities serving approximately 70,000 water customers, 64,000 wastewater customers, and billing for around 30,000 solid waste and stormwater accounts. Itineris was selected through a formal request for proposals and delivered the UMAX CIS ERP solution to meet objectives of improved internal user and external customer service and to provide a technical foundation for long term effectiveness and efficiency. Explicitly stated benefits include enhanced customer engagement across devices and channels, increased operational efficiency through non siloed applications with a common data model, streamlined maintenance and support in the cloud, greater data security, and new reporting and business intelligence capabilities for Authority staff. | |
|
|
|
Utilities | 4100 | $13.6B | United Kingdom | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | 2022 |
|
|
Showing 1 to 4 of 4 entries
IT Decision Makers and Key Stakeholders at Itineris
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Itineris Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Itineris software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Itineris professional services include:
- Hazen & Sawyer, a United States based Professional Services organization with 1500 Employees
- Hardy Fisher Services, a United Kingdom based Professional Services company with 10 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
Itineris System Integrator / VAR Profile
Itineris is a system integrator and technology consulting firm headquartered in Ghent, Belgium, with approximately 450 employees and annual revenues of $95M.
Itineris implements and supports enterprise applications across markets such as ERP Financial Management and HCM.
APPS RUN THE WORLD tracks 4 verified Itineris software implementations across industries and regions, including: Baltimore City Department of Public Works where Itineris implemented Microsoft Dynamics 365 for Finance and Operations, Cape Fear Public Utility Authority where Itineris implemented Microsoft Dynamics 365 Human Resources, and Cape Fear Public Utility Authority where Itineris implemented Microsoft Dynamics 365 for Finance and Operations.
Itineris has a strategic VAR/SI partnership with Microsoft, backed by verified deployments.
Over the last few months, we recorded 2 evaluations related to Itineris's services, including Hazen & Sawyer and Hardy Fisher Services.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Itineris partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete Itineris dataset, verified system implementations, and related deployment insights.