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Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Capgemini UK Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
FIS Global Legacy FIS GETPAID AR Automation ERP Financial Management n/a 2005 2005
Expense Management ERP Financial Management 2018 2018
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP SuccessFactors Employee Central Core HR HCM n/a 2018 2018
Learning and Development HCM 2016 2016
Recruiting, Applicant Tracking System HCM 2018 2018
Talent Assessment HCM 2017 2017
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Amazon Web Services (AWS) Legacy Amazon Connect Cloud Contact Center Call Center CRM n/a 2021 2021
In 2021, Capgemini UK implemented Amazon Connect Cloud Contact Center within its Call Center estate. The Amazon Connect Cloud Contact Center was provisioned to support the Capgemini Service Centre in the Highlands and to underpin contact operations for Capgemini operation teams across the United Kingdom. The deployment followed a cloud-first architecture for contact handling, with Amazon Connect Cloud Contact Center configured to provide cloud telephony, contact routing, interactive voice response, agent console access, queuing and reporting capabilities typical of Call Center platforms. Configuration work emphasized hosted telephony endpoints and cloud routing policies while preserving integration points to on premise elements during the broader program of transition between on premise and cloud contact center environments. Operational integration was executed to coexist with existing contact platforms, Capgemini maintaining Odigo CC and Avaya CC alongside Amazon Connect Cloud Contact Center as part of a multi-platform telephony estate. The Infrastructure Support Team in Inverness managed day to day administration and liaised with multiple vendors and telecom providers to align VoIP infrastructure, SIP trunking and vendor interfaces for UK contact operations. Governance was driven through Capgemini internal vendor assessment procedures, with a Global Capgemini Board member participating in platform evaluation and vendor selection for the global contact center platform. Rollout and operational ownership were administered by the specialized Infrastructure Support Team, reflecting an incremental transition approach and institutionalized contact center system administration within Capgemini UK.
Call Center CRM 2021 2021
Call Center CRM 2016 2016
Customer Experience CRM 2017 2017
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Incident Management ITSM 2014 2014
IT Decision Makers and Key Stakeholders at Capgemini UK
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Capgemini UK Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Capgemini UK Technographics

Capgemini UK is a Professional Services organization based in United Kingdom, with around 11200 employees and annual revenues of $2.17 billion.

Capgemini UK operates a diverse technology stack with applications such as FIS GETPAID, SAP SuccessFactors Employee Central and Amazon Connect Cloud Contact Center, covering areas like AR Automation, Core HR and Call Center.

Capgemini UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as FIS Global, SAP and Amazon Web Services (AWS).

Capgemini UK recently adopted applications including Amazon Connect Cloud Contact Center in 2021, Avaya Aura Contact Center in 2021 and SAP Concur Expense in 2018, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Capgemini UK’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Capgemini UK’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Capgemini UK technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.