Capgemini UK
1 Forge End, Woking, Surrey,
London, GU21 6DB,
United Kingdom
London, GU21 6DB,
United Kingdom
44 33 0588-8000
Professional Services
Capgemini UK Technographics
Capgemini UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Capgemini UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11200 Capgemini UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Capgemini UK has purchased the following applications: FIS GETPAID for AR Automation in 2005, SAP SuccessFactors Employee Central for Core HR in 2018, Amazon Connect Cloud Contact Center for Call Center in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Capgemini UK is running and its propensity to invest more and deepen its relationship with FIS Global , SAP , 360Learning or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Capgemini UK revenues, which have grown to $2.17 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Capgemini UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Capgemini UK Tech Stack and Enterprise Applications
Capgemini UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP | n/a | 2005 | 2005 |
In 2005, Capgemini UK implemented FIS GETPAID as a treasury and cash collections tool. The deployment positioned FIS GETPAID inside Capgemini UK’s AR Automation footprint to formalize accounts receivable, collections, and treasury workflows across UK finance operations.
Functional configuration emphasized automated cash application, collections management, remittance processing, and operational reporting, with FIS GETPAID providing the core orchestration and transaction processing for cash collections. Governance measures established standardized collections workflows and role based access controls to align treasury, finance, and accounts receivable teams, and the implementation reduced UK days sales outstanding by 10 days.
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Expense Management | ERP |
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2018 | 2018 |
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Capgemini UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2018 | 2018 |
In 2018 Capgemini UK implemented SAP SuccessFactors Employee Central to centralize Core HR for HR Operations and employee administration. The deployment established SAP SuccessFactors Employee Central as the cloud Core HR system of record, consolidating employee master data, organizational structures, and hire to retire lifecycle processing.
The implementation concentrated on HR administration and employee operations capabilities, including workforce administration, organizational management, position and job data configuration, and end to end hire to retire workflows. Capgemini configured the system to support HRO EE Operations responsibilities noted in HR Operations, aligning system roles and process templates with HR administration use cases.
Operational coverage included support for North America employees with a centralized service delivery node in Kolkata handling employee operations workflows. Governance workstreams standardized hire to retire procedures, implemented role based access controls and defined process handoffs between the HRO EE Operations team and regional HR business partners to operationalize SAP SuccessFactors Employee Central across HR functions.
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Learning and Development | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Talent Assessment | HCM |
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2017 | 2017 |
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Capgemini UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon Connect Cloud Contact Center | Call Center | CRM | n/a | 2021 | 2021 |
In 2021, Capgemini UK implemented Amazon Connect Cloud Contact Center within its Call Center estate. The Amazon Connect Cloud Contact Center was provisioned to support the Capgemini Service Centre in the Highlands and to underpin contact operations for Capgemini operation teams across the United Kingdom.
The deployment followed a cloud-first architecture for contact handling, with Amazon Connect Cloud Contact Center configured to provide cloud telephony, contact routing, interactive voice response, agent console access, queuing and reporting capabilities typical of Call Center platforms. Configuration work emphasized hosted telephony endpoints and cloud routing policies while preserving integration points to on premise elements during the broader program of transition between on premise and cloud contact center environments.
Operational integration was executed to coexist with existing contact platforms, Capgemini maintaining Odigo CC and Avaya CC alongside Amazon Connect Cloud Contact Center as part of a multi-platform telephony estate. The Infrastructure Support Team in Inverness managed day to day administration and liaised with multiple vendors and telecom providers to align VoIP infrastructure, SIP trunking and vendor interfaces for UK contact operations.
Governance was driven through Capgemini internal vendor assessment procedures, with a Global Capgemini Board member participating in platform evaluation and vendor selection for the global contact center platform. Rollout and operational ownership were administered by the specialized Infrastructure Support Team, reflecting an incremental transition approach and institutionalized contact center system administration within Capgemini UK.
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Call Center | CRM |
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2021 | 2021 |
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Call Center | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2017 | 2017 |
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Capgemini UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Capgemini UK
| First Name | Last Name | Title | Function | Department | Phone | |
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Finance Controller | Director | Finance | |
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Financial Controller | Director | Finance | |
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Finance Manager | Manager | Finance | |
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Regional Head of Digital Customer Operations | Director | Customer Service | |
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Chief Operating Officer | CXO | Finance | |
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Vice President, Digital Customer Experience | VP | Customer Service | |
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Senior Director, Digital Customer Experience | Director | Customer Service | |
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Digital Customer Experience CTO (UK) | CXO | Customer Service | |
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Apps Being Evaluated by Capgemini UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Capgemini UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Capgemini UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Capgemini UK Technographics
Capgemini UK is a Professional Services organization based in United Kingdom,
with around 11200 employees and annual revenues of $2.17 billion.
Capgemini UK operates a diverse technology stack with applications such as
FIS GETPAID, SAP SuccessFactors Employee Central and Amazon Connect Cloud Contact Center,
covering areas like AR Automation, Core HR and Call Center.
Capgemini UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, SAP and Amazon Web Services (AWS).
Capgemini UK recently adopted applications including
Amazon Connect Cloud Contact Center in 2021, Avaya Aura Contact Center in 2021 and SAP Concur Expense in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Capgemini UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Capgemini UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Capgemini UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.