London, GU21 6DB,
United Kingdom
Capgemini UK Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Capgemini UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11200 Capgemini UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Capgemini UK has purchased the following applications: FIS GETPAID for AR Automation in 2005, SAP SuccessFactors Employee Central for Core HR in 2018, Amazon Connect Cloud Contact Center for Call Center in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Capgemini UK is running and its propensity to invest more and deepen its relationship with FIS Global , SAP , 360Learning or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Capgemini UK revenues, which have grown to $2.17 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Capgemini UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP Financial Management | n/a | 2005 | 2005 |
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Expense Management | ERP Financial Management |
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2018 | 2018 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2018 | 2018 |
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Learning and Development | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Talent Assessment | HCM |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon Connect Cloud Contact Center | Call Center | CRM | n/a | 2021 | 2021 |
In 2021, Capgemini UK implemented Amazon Connect Cloud Contact Center within its Call Center estate. The Amazon Connect Cloud Contact Center was provisioned to support the Capgemini Service Centre in the Highlands and to underpin contact operations for Capgemini operation teams across the United Kingdom.
The deployment followed a cloud-first architecture for contact handling, with Amazon Connect Cloud Contact Center configured to provide cloud telephony, contact routing, interactive voice response, agent console access, queuing and reporting capabilities typical of Call Center platforms. Configuration work emphasized hosted telephony endpoints and cloud routing policies while preserving integration points to on premise elements during the broader program of transition between on premise and cloud contact center environments.
Operational integration was executed to coexist with existing contact platforms, Capgemini maintaining Odigo CC and Avaya CC alongside Amazon Connect Cloud Contact Center as part of a multi-platform telephony estate. The Infrastructure Support Team in Inverness managed day to day administration and liaised with multiple vendors and telecom providers to align VoIP infrastructure, SIP trunking and vendor interfaces for UK contact operations.
Governance was driven through Capgemini internal vendor assessment procedures, with a Global Capgemini Board member participating in platform evaluation and vendor selection for the global contact center platform. Rollout and operational ownership were administered by the specialized Infrastructure Support Team, reflecting an incremental transition approach and institutionalized contact center system administration within Capgemini UK.
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Call Center | CRM |
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2021 | 2021 |
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Call Center | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incident Management | ITSM |
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2014 | 2014 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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