Lansing, 48910, MI,
United States
Capital Area Transportation Authority Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Capital Area Transportation Authority and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 340 Capital Area Transportation Authority employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Capital Area Transportation Authority has purchased the following applications: Hubspot Live Chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2021, DNN Evoq Content for Web Content Management in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Capital Area Transportation Authority is running and its propensity to invest more and deepen its relationship with HubSpot , Microsoft , DotNetNuke or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Capital Area Transportation Authority revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Capital Area Transportation Authority intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Capital Area Transportation Authority implemented Hubspot Live Chat on its public website. The deployment is categorized under Chatbots and Conversational AI and positions Hubspot Live Chat as the web based conversational layer for passenger inquiries and site engagement.
The configuration leverages standard Chatbots and Conversational AI capabilities, including real time messaging, automated greetings, contact capture workflows, and scripted responses with handoff to human agents for complex queries. Operational coverage is focused on passenger support and communications teams, with the solution embedded in the website and configured for message routing, follow up workflows, and agent takeover procedures to align with existing customer service processes.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021 Capital Area Transportation Authority implemented Microsoft 365 as its Collaboration platform to centralize employee communications and document collaboration across a workforce of approximately 340 staff. The implementation is positioned to support administrative, operations, and customer service business functions within the organization.
The Microsoft 365 deployment focuses on core Collaboration capabilities including enterprise email, real time chat and meetings, team workspaces, and cloud file storage and sharing. Configuration work centered on tenant level provisioning, role based access controls, and site and document permissions to align team workspaces with operational groups and office functions.
CATA references Microsoft 365 on its public website, indicating the platform is surfaced in external content and likely used for internal content management and staff communication. The implementation covers back office and operational teams, and uses tenant identity and single sign on controls to govern access across Microsoft 365 services.
Operational governance emphasizes centralized administration, role based provisioning, and policy driven access to Collaboration resources, with document libraries and team sites structured to reflect departmental workflows. Microsoft 365 is described here as the Collaboration layer that supports Capital Area Transportation Authority business functions for communications, scheduling, and records storage.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DotNetNuke | Legacy | DNN Evoq Content | Web Content Management | Content Management | n/a | 2011 | 2011 |
In 2011, Capital Area Transportation Authority implemented DNN Evoq Content as its Web Content Management solution. DNN Evoq Content was provisioned on CATA's public website to centralize content publishing, page composition, and online information management for the transportation agency, establishing a platform for website content management and digital publishing across customer-facing channels. The implementation aligns the vendor DotNetNuke product with the agency's communications and marketing business functions to manage site content lifecycle and editorial responsibilities.
Deployment used the DotNetNuke DNN Evoq Content platform and followed Web Content Management patterns, including role based authoring, page templating, media asset handling, and workflow driven approvals configured inside DNN Evoq Content. Functional modules and capabilities implemented emphasize content authoring, template driven page rendering, and editorial governance to support communications and marketing teams. The configuration targeted on site CMS administration and governance, with operational coverage focused on web content creation, approval workflows, and publishing controls for the agency website.
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transportation Management | SCM |
|
2009 | 2009 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Transactional Email | PaaS |
|
2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
|
2014 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2011 | 2011 |
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